Serenata

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GB
1 review
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First Impression Counted
December 10, 2017

I was slightly worried about sending flowers this way because you can't actually see what you are getting because pictures usually are not that true but I proceeded with the purchase and had regular updated stages of process. End result was that the recipient said that they were a most fragrant and beautiful bouquet. So, I will definately be using this again.

Date of experience: December 9, 2017
GB
1 review
0 helpful votes
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Not happy with service
December 11, 2017

The flowers were delivered a day late for my
Mums 93rd birthday you gave me £4 somethi ng back but that did
Not cut it i will not use you again

Date of experience: December 9, 2017
GB
1 review
1 helpful vote
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Incredibly poor service
December 9, 2017

Absolutely appalled. I waited in for two days and no flowers. I had to go to collect them in the end and they are nothing to write home about. Quality very poor. I certainly will never order flowers again from this company. It was supposed to be a treat for myself as I have been having a bad time lately so I wanted to treat myself. I spent time chasing this and getting stressed out. Not at all a treat!

Date of experience: December 9, 2017
GB
1 review
0 helpful votes
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Not happy at all
December 9, 2017

Delivery arranged for our anniversary, came a day late. I did receive a15% discount for this but the flowerswhere shocking for what I paid. Wont use again.

Date of experience: December 9, 2017
GB
1 review
1 helpful vote
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Poor quality
December 9, 2017

The flowers were wilting and the rose petals showed signs of damage (tearing and browning). Not at all impressed. Still waiting on customer service to respond to my complaint.

Date of experience: December 8, 2017
GB
1 review
0 helpful votes
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Grandaughter
December 10, 2017

A picture can paint a thousand words Our Granddaughter Grace received her first rose plant. From us both as an extra Birthday present from yourselves Her words Oh SOOOOOOOOOOO. Lovely She didn`t know. Just wished that instant photo had been taken. They really are lovely and YELLOW is her favourite colour. One Happy Bunny Grams n Grandad

Date of experience: December 8, 2017
GB
1 review
0 helpful votes
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Great service
December 10, 2017

Ordered late Sunday afternoon and delivered by 10.30am next day. Recipient delighted with arrangement.

Date of experience: December 8, 2017
GB
1 review
0 helpful votes
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Excellent
December 10, 2017

Everything was first class. Well done yet again. Everything went just as planned and recipient was over the moon. Keep it up. I have used you about 4 times and now recommended you to many others. Many Thanks once again.

Date of experience: December 8, 2017
GB
1 review
0 helpful votes
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Extremely poor service
December 8, 2017

... cannot say what the flowers are like as they have not been delivered yet - 4 days late and no apology. The company are poor at communication. I will never use again and would not recommend.

Date of experience: December 8, 2017
India
1 review
0 helpful votes
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Excellence
December 8, 2017

The flowers arrived on time and were gorgeous. Very fresh and securely packaged. The recipient was over the moon with the quality and beauty.

Date of experience: December 8, 2017
GB
1 review
1 helpful vote
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Damaged flowers
December 8, 2017

Flowers was left thrown over the gate and broken and. Stuck through the box so there was no water. Emailed company and still not resolved. Not happy with this company one bit

Date of experience: December 8, 2017
Germany
1 review
0 helpful votes
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Sympathetic Serenta
December 8, 2017

Professional service, all delivered on time and the recipient said 'incredibly touched by the thoughtful card and beautiful flowers- thank you so much.'

Date of experience: December 8, 2017
NL
1 review
0 helpful votes
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Pleased with the service regarding choice of flowers offered and timely delivery of them with only problem being the failure online of the 15% discount offer to friends introduced when using the service. The friend was unable to obtain the 15% discount using the Code provided even after repeated attempts clearly a problem with the website in this regard.

Date of experience: December 7, 2017
GB
1 review
0 helpful votes
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Flowers for friends with 1st child
December 8, 2017

Our friend was trolled with the flowers. Which is all that matters really. We have used you many times and we are always pleased.

Date of experience: December 7, 2017
GB
1 review
0 helpful votes
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Looked exactly like the photo!
December 8, 2017

Thrilled that flowers arrived next day and looked exactly like the photo. Disappointed that you had to pay £2.99 for a card otherwise would have been 5* but certainly 5* for speed and product. Thanks, cheered up my poorly mum.

Date of experience: December 7, 2017
Italy
1 review
0 helpful votes
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Once again great service
December 8, 2017

Flowers, wine and chocs arrived on time plus a birthday balloon and my sister thought this was just wonderful.

Date of experience: December 7, 2017
GB
1 review
0 helpful votes
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Wilted
December 9, 2017

Flowers bought for anniversary (deluxe yellow roses) arrived a bit battered and have wilted after two days.

Date of experience: December 7, 2017
New York
1 review
0 helpful votes
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Exactly what I hoped for
December 7, 2017

Ordered for a colleague in the UK day before delivery. The pictures I was sent showed a beautiful bunch of colorful flowers, exactly what I ordered. My colleague was happy with them which is the main thing. Thank you

Date of experience: December 7, 2017
Canada
1 review
0 helpful votes
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Sent from Canada to my daughter in the thick of exams in UK - quickly efficiently and she sent me a picture - just as I ordered!

Date of experience: December 7, 2017
GB
1 review
0 helpful votes
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Helped me out with last minute present!
December 7, 2017

Couldn't be happier - sent flowers to my friend in France. Ordered on Monday, she received them on Tuesday morning. Really good value for money and free delivery. She sent me a pic of the flowers, and they looked really nice. Two very pleased people!

Date of experience: December 7, 2017