Serenata

Check out our latest communities fighting
AI scams on Reddit and Facebook

Our reviews monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Write a review
Reviews that mention popular topics
GB
1 review
0 helpful votes
Follow Cheryl B.
Unfollow Cheryl B.
Share Review
Report Review
Excellent quality & service
January 31, 2018

Excellent quality flowers & service thank you. I received them for my birthday last year & sent the same ones to a good friend this weekend. They lasted 4 weeks.

Date of experience: January 29, 2018
GB
1 review
0 helpful votes
Follow Sheila C.
Unfollow Sheila C.
Share Review
Report Review
First time. Using serenata flowers
January 30, 2018

Used to send plants to two different family members following bereavement and family seemed very happy with plants. Will use again. Recieved E-mails throughout delivery process.

Date of experience: January 29, 2018
GB
1 review
0 helpful votes
Follow Martin C.
Unfollow Martin C.
Share Review
Report Review
Five star quality and delivery.
January 30, 2018

My daughter-in-law, the recipient, reports prompt delivery on Sunday, in fine condition, and excellent choice of blooms.
Will certainly use in future as another firm's website completely incomprehensible.

Date of experience: January 29, 2018
GB
1 review
0 helpful votes
Follow Roger E.
Unfollow Roger E.
Share Review
Report Review

We first picked Serenata by chance for delivery of flowers to a berieved friend down in Cornwall who reported back very good comments. Following on from that weve used them for flowers to Wales and Gloucestershire, and most recently, Cambridgeshire. Weve had really good feedback from recipients every time. Delivery has always been on the requested date and at a sensible time, and Serenata keep us informed throughout the process. Brilliant service, beautiful flowers and sensible prices - well done.

Date of experience: January 29, 2018
GB
1 review
1 helpful vote
Follow Christine C.
Unfollow Christine C.
Share Review
Report Review
Not great
January 29, 2018

Never received the email letting me know if flowers were delivered. Still do not know! Not very good service.

Date of experience: January 29, 2018
GB
1 review
0 helpful votes
Follow Becka H.
Unfollow Becka H.
Share Review
Report Review
Amazing
January 30, 2018

Amazing service and delivery! I put the wrong address in and wanted to change it straight away, they replied within the hour and then the flowers were sent and delivered the following day!
Would definitely recommend to everyone!

Date of experience: January 29, 2018
GB
1 review
0 helpful votes
Follow Kenneth N.
Unfollow Kenneth N.
Share Review
Report Review
Excellent service
January 30, 2018

Excellent service. Flowers delivered as scheduled at the start of the day. Good selection and very well presented. Highly recommended; will definitely use again.

Date of experience: January 29, 2018
GB
1 review
0 helpful votes
Follow Kylie L.
Unfollow Kylie L.
Share Review
Report Review
Simple, easy and efficient
January 30, 2018

I was asked to arrange a delivery of flowers and champagne last minute on Friday evening for delivery on Saturday. The website is simple and straight forward and I received my confirmation of booking straight away. The notifications for dispatch and delivery were great. The feedback from the recipient was excellent, 'best flowers they had received so far'. All in all will definitely use Serenata Flowers and recommend to others.

Date of experience: January 29, 2018
Australia
1 review
0 helpful votes
Follow Helen M.
Unfollow Helen M.
Share Review
Report Review
From Queensland to London
January 30, 2018

Quick delivery time, very reasonably priced & very satisfied with the service! Thank you! Will definitely use serenata flowers again.

Date of experience: January 29, 2018
GB
1 review
0 helpful votes
Follow Karen R.
Unfollow Karen R.
Share Review
Report Review
Brilliant service
January 30, 2018

Used Serenata a couple of times now and they are brilliant - arrived when I requested them and flowers are lovely. I had to get in touch once as I had made an error with the order and Serenata dealt with it straightaway without any hassle. Will always use Serenata when I need to send flowers xx Thank you xx

Date of experience: January 29, 2018
GB
1 review
0 helpful votes
Follow Susan G.
Unfollow Susan G.
Share Review
Report Review
Beautiful Bouquet
January 30, 2018

The white freesia & greenery bouquet was beautiful & smelt divine. Best I have bought & will order again. Liked the free delivery. Better value than many other websites.

Date of experience: January 29, 2018
Germany
1 review
0 helpful votes
Follow David E.
Unfollow David E.
Share Review
Report Review
Good service, poor quality flowers
January 30, 2018

Service was good. Very clear to understand ordering. Flowers looked good on delivery on Saturday but by end of Sunday had to be rearranged and some flowers had to be thrown away as they had become droopy and leaves were looking as though they were dying. Monday we now have a much smaller display and looks like it may last another couple of days. Instructions were followed but a bit disappointing for £25.

Date of experience: January 29, 2018
GB
1 review
0 helpful votes
Follow Barbara D.
Unfollow Barbara D.
Share Review
Report Review
Serenata flowers easy quick, job done
January 29, 2018

Beautiful flowers that i requested were delivered when i requested them what more could you want. Thank you!

Date of experience: January 29, 2018
GB
1 review
0 helpful votes
Follow jackie V.
Unfollow jackie V.
Share Review
Report Review
Great service
January 29, 2018

Have used Serenata flowers before as other online flower shops have let us down in the past. Never experienced any problems and I like they way they keep you informed of the whole process. No faults with the flowers.

Date of experience: January 29, 2018
GB
1 review
0 helpful votes
Follow Jon R.
Unfollow Jon R.
Share Review
Report Review
Really Good Service
January 29, 2018

Was disappointed with flower delivery from a certain main high street chain so decided to give Serenata Flowers a try. The destination was quite remote and we did it the night before required. Wow! On the day following a lovely bunch arrived at the destination! What service. Would definitely use Serenata again. The delivery destination was Suffolk, UK. Don't know about other places in the UK.

Date of experience: January 29, 2018
Charlene h.
GB
1 review
0 helpful votes
Follow Charlene h.
Unfollow Charlene h.
Share Review
Report Review
The service is Reliable and reasonable
January 29, 2018

Every time I have ordered through serenata flowers I have felt confident in knowing this will be a reliable and a good quality service.

Date of experience: January 29, 2018
GB
1 review
0 helpful votes
Follow Janet R.
Unfollow Janet R.
Share Review
Report Review
Happy
January 29, 2018

I was very happy with Serenata Flowers.
My sister in law and brother were very happy with there 40th wedding anniversary basket gift.

Date of experience: January 29, 2018
GB
1 review
0 helpful votes
Follow Renata k.
Unfollow Renata k.
Share Review
Report Review
Great choice
January 31, 2018

Although delivery and order without any issue, the website is lacking communication, but maybe its because I am old fashioned and like to talk with someone rather than just read some FAQ
Flowers delivered quick lovely packed and on time

Date of experience: January 28, 2018
GB
1 review
0 helpful votes
Follow William W.
Unfollow William W.
Share Review
Report Review
A suggestion
January 29, 2018

As we do not usually see the flowers which we buy as a present for other people, why do you not offer an additional service of taking a photo of the actual boquet that you deliver?

It would give me and others the confidence to place repeat orders.

Bill

Date of experience: January 28, 2018
GB
1 review
0 helpful votes
Follow Stephanie F.
Unfollow Stephanie F.
Share Review
Report Review

I was very pleasantly surprised at the price and prompt delivery.
My friend was very impressed with her flowers and really cheered her up after surgery. Thank you

Date of experience: January 28, 2018