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Sent to my daughter on the birth of her baby absolutely amazing bouquet with a little blue teddy and I also had a baby card from your company. Orderd the flowers about 20:45 and they were delivered to her door at 10:00 the next morning and free delivery. Outstanding value lovely bouquet and Teddy bear and acard and surprisingly I never left my armchair and the were delivered 200 miles away.
Not very good delivered to wrong address dont know why had my delivery address for my fiancee 40th birthday
From start to finish I was impressed with the service. Easy ordering, plenty of communication throughout and a quality product delivered as promised. The human touch with the emails makes the difference from being just another order to abit of time and effort to make me feel like a valued customer. Will definitely use this company again and recommend whenever possible.
I googled a flower shop in Colchester. Chose this company. Great choice.
Thank you for a fast and reliable service. Emails to confirm order and track was brilliant. Will definitely use again.
Thank you
Ordered Wednesday evening 9pm, flowers were delivered free the following day. My mum loved them. Will definitely use again!
Flowers were delivered right on time, my friend sent me pictures and the flowers are beautiful, she is very happy. KDD.
Super fast delivery, very high quality blooms, good price. This is by far the best flower delivery company.
Great delivery we received the flowers very fast on the same day. However, the flowers were nice but not as good as the photo online.
When my wife received the flowers the sunflowers which was the main reason I order them because they are her favourite flower We're half dead. I took them out the next day because they looked awful.
Will go back to using prestige flower next time.
I have used Serenata on a number of occasions and recently sent birthday flowers to a very dear friend. She was thrilled to receive such a lovely bouquet which arrived on time and in beautiful condition. I will definitely use Serenata again in the future.
Ordered 12 red roses and they were perfect, my girlfriend loved them perfect size and colour, delivered on time and at a great time, will definitely order again, many thanks
On the whole the bunch of flowers my friend received were good, however there were 3 prominent flowers that will only last 1-2 days as they were already discolouring, so I was a bit disappointed. Ive sent feedback to Serenata but am yet to hear back from them.
This was my second time using Serenata and once again, I found them to be good value for money, flowers delivered on time without much notice from me, recipient very happy and Serenata were very communicative without going overboard, which is always appreciated!
We have a concierge in our building. I sent an email to SerenataFlowers asking them to deliver the flowers to the acctual apartment and not leave them with concierge. The flowers were left with concierge desk instead. No surprise knock on the apartment door which would have surprised my wife. Instead she was called down by concierge to pick them up which ruined any possible surprise.
IF YOU WANT TO SURPRISE SOMEONE AND HAVE A CONCIERGE DO NOT USE SERENATAFLOWERS.
Thank you for your attention and services. My order delivered on time and what's important I liked the flowers very much.
My friend and her husband arranged for flowers to be sent to me using this company on the first anniversary of my wife's death, a very thoughtful thing. However when my friend contacted me to ask if I got the flowers... I said, eh... no... what flowers? I never received them and according to thye company these were delivered to me by the delivery driver... a complete lie. I am home every day and if I am not at home my neighbours are all very good at taking in deliveries. My friend contacted thyis company by email but got absolutely no where with them due to some three day rule for any complaints that they seem to have... absolutely unbelievable that customer satisfaction is not their number 1 priority. In my opinion avoid these charlatans who will take your money but there is no guarantee the goods (flowers) will be delivered.
Needless to say my friend in Ireland is equally upset over this debacle and certainly will not use this company again or recommend them to anyone! Read the reviews... many people have had bad and negative experiences with them. If this was a good company they would be doing their utmost to have happy customers who would come back to them or recommend to others! Just shocking that my friend has paid good money for absolutely zilch, zero nothing!
Ordering, billing, delivery day, update on delivery time, actual delivery confirmation! All done well. What more could you want?
Beautiful flowers and excellent service. Would highly recommend. Kept informed of delivery status. Would have no hesitation in ordering from Serenata again.
I ordered flowers to be delivered to a friend's family on the 1st Anniversary of her untimely death. 7 days after the delivery date I was speaking with them and shocked to discover no flowers delivered, after receiving email from serenata saying "yippee flowers delivered." Contacted them by email and was told flowers left at door and card in letter box, this was totally untrue. After emails back and forth, I was told it was 3 days after delivery and therefore no further assistance could be offered to me. There is noone you can talk to only by email. This was very upsetting for me as these flowers were to show my friends I was thinking of them on the day as I was unable to speak to them on the day. I will never recommend this company, no delivery and then very bad customer service, no point in having fancy website and lovely looking flowers if there is no service, I will go back to using Interflora, I should never have changed my choice of florist.
Lorraine Kelly
I had flowers sent to my mother in law for her anniversary as I live in Australia thought it would be nice to have a local shop deliver.
Delivery was great But the flowers only lasted a day
Wasnt very happy
