Serenata

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GB
1 review
0 helpful votes
Follow Laura S.
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My mum said the flowers were lovely. I liked the fact the company kept me up to date on delivery etc

Date of experience: August 14, 2017
GB
1 review
0 helpful votes
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Undelivered flowers!:-(
August 13, 2017

I bought flowers for my Mum to cheer her up and they weren't delivered. Serenata Flowers said they would investigate it and I never got a response. I am very disappointed and will not let this go. I will definitely be expecting a full refund otherwise you will be loosing a customer!

Date of experience: August 13, 2017
GB
2 reviews
0 helpful votes
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Excellent Service!
August 14, 2017

Was after something different for a special birthday, and after some unique flowers that were not just run-of-the-mill, supermarket bouquet, and that is what I got!- the flowers were stunningly beautiful and very unusual. Serenata kept me up to date with the chauffeur, and informed me when the flowers had been delivered. My friend was amazed, and all for a bargain price! Thanks Serenata, I dont think I will ever use anyone else!

Date of experience: August 13, 2017
GB
1 review
0 helpful votes
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Very impressed
August 14, 2017

From the moment I placed my order, to the moment the flowers were delivered, I was very impressed by the service! The flowers were of great quality and they made my aunt's day! Thank you

Date of experience: August 13, 2017
GB
1 review
0 helpful votes
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Excellent
August 14, 2017

First time for ordering online flowers and I was really happy with the service and I had wonderful feedback from the recipient of the flowers

Date of experience: August 13, 2017
GB
1 review
0 helpful votes
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Second time of placing an order of flowers they are beautiful would recommend you to all my friends, very easy to place order and were delivered on time quicker than I would of thought

Date of experience: August 13, 2017
GB
1 review
0 helpful votes
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Pretty roses
August 14, 2017

My friends flowers arrived around 4pm, she rang to say thankyou and how pretty the roses were. My daughter went to see her the day after and my daughter told me that the roses was lovely just opened and smelt lovely. So really pleased.

Date of experience: August 12, 2017
GB
2 reviews
0 helpful votes
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Outstanding!
August 12, 2017

I have never bought 'Flowers' on-line before, and I can assure you that I never will again, unless 'Serenata' is my supplier! I placed my order at approx. 23-30 on Tues 8/08, arr. Before 09-00 Thurs 10/08! When I spoke to my Mum (recipient) later that day, she banged on for about 15 mins about how Beautiful & Fresh they were, and went on to describe the packaging, inc. how each had its own water source whilst en-route... in a nutshell, she was made up! ( I should add that she is one fussy old mare). P.S. I apologise for only giving you 5 Stars, but 5,000,000,000... was not a site option.

Date of experience: August 12, 2017
Canada
1 review
2 helpful votes
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Think everything was great!
August 12, 2017

I was ordering from Canada to our relative in London. The order website was easy to use and displayed lots of choices. Ordering was easy. Serenata kept me updated by email as to the status of my order. My relative said the flowers were beautiful and I thought the price was reasonable. Can't ask for much more than that! Good job.

Date of experience: August 12, 2017
GB
1 review
1 helpful vote
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Fantastic and very personable!
August 12, 2017

I was a first time user and not only did Serenta offer me the next day delivery service I was after for my Mum's birthday (so obviously important) but they kept me updated in a personable, friendly way. Would recommend and return.

Date of experience: August 12, 2017
GB
1 review
2 helpful votes
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Best order ever
August 12, 2017

My friend loved her flowers. Would not hesitate to order again, very pleased
Thanks very much, arrived on the dot

Date of experience: August 12, 2017
GB
1 review
0 helpful votes
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I have filled in the relevant form on line but because I could not get the photos to attach I expect them not to do anything about it. I have used them many times before but unless this is sorted to my satisfaction I will not be using or recommending them again. Marion St Quinton

Date of experience: August 12, 2017
GB
1 review
1 helpful vote
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Good service
August 12, 2017

The flowers arrived on the scheduled day. They were as seen in the picture. I was informed of there delivery. Excellent service.

Date of experience: August 12, 2017
GB
1 review
1 helpful vote
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I was really pleased with the flowers, and they were delivered on the day requested, I will definately use Serenata again for Birthdays and occasions that crop up.

Date of experience: August 12, 2017
GB
1 review
1 helpful vote
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Excellent quality
August 12, 2017

I bought the flowers for my daughter's birthday and she was thrilled to bits to receive them. Lovely flowers exactly as ordered and delivered as requested.

Date of experience: August 12, 2017
GB
1 review
1 helpful vote
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Excellent service
August 12, 2017

My order for the Aztec bouquet was delivered next day, the flowers were lovely. Service great. Will use them again certainly. Very well organised company.

Date of experience: August 12, 2017
GB
1 review
1 helpful vote
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Awesome in every way
August 12, 2017

Beautiful flowers. Excellent communication throughout. Excellent value for money. Have no hesitation & have already recommended to family and friends.

Date of experience: August 12, 2017
GB
1 review
1 helpful vote
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Quality and Service
August 12, 2017

Arrangement fantastic, service excellent. Will use again. Deserving ongoing support. Does what it says on the tin.

Date of experience: August 12, 2017
GB
1 review
1 helpful vote
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5* Flowers & Service
August 12, 2017

Great service & lovely flowers means I will definitely purchase from here again. 24 Red roses just the best way to say I love you!

Date of experience: August 12, 2017
GB
1 review
0 helpful votes
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Flowers always beautiful
August 14, 2017

Have used this flower people on a good few occasions and find it very good and the prices very reasonable. And very good delivery times just when you require the delived when you have asked

Date of experience: August 12, 2017