Serenata

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2 reviews
0 helpful votes
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Family said the bouquet was beautiful
August 26, 2017

My cousin thought this bouquet was beautiful and arrived in plenty of time for my Aunty's funeral. Would definitely recommend your site to others and will use you again. Thank you.

Date of experience: August 24, 2017
GB
1 review
0 helpful votes
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OUTSTANDING SERVICE
August 24, 2017

Really good communication from the company they let me know when the flowers were being delivered and when arrived.

The person I sent them to was delighted with the flowers and also the lovely instructions on the card.

This is not the first time I have used this company and it will not be the last - outstanding quality and service.

Date of experience: August 24, 2017
GB
1 review
0 helpful votes
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Excellent and so easy!
August 24, 2017

First time I've used Serenata. Really impressed with the communication from the company right through to delivery. I didn't actually see the bouquet that I bought for my Mum but she loved it. Reasonably priced too. Would definitely use again.

Date of experience: August 24, 2017
GB
1 review
0 helpful votes
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Fantastic
August 24, 2017

Great value flowers, prepared to a very high standard and delivered exactly within the time slot stated. Very well packaged and will be using again.

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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Ordered easily on line and as promised my order was delivered promptly and the recipient said how beautiful the display looked.
Many thanks SerentaFlowers

Date of experience: August 23, 2017
AE
1 review
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Outstanding service
August 24, 2017

Seranata Flowers have never let me down. They always provide stunning fresh flowers and high quality gifts. On the one occasion where I needed assistance, they were on hand immediately and dealing with my request; over and above my expectations.

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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Happy.
August 24, 2017

Yes my Friend received her flowers as a gift from me and very pleased, sent me picture of them and they were beautiful. Thanking you so much, she received them in less than 24 hours of me ordering them, very good service.

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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Good complaints service!
August 24, 2017

Even though the flowers I ordered were delivered on the right day, they were left outside the wrong house even though the nos was very clear, on complaining I was given a refund which I think is very fair, So I will use again...

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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Excellent service
August 24, 2017

I can't comment on the quality, as I didn't get to see the flowers (it was a funeral that I wasn't able to attend). The website ordering, however, was very easy and the service excellent.

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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Great!
August 24, 2017

Delivered when they said they would. My friend said the flowers were beautiful and the chocolates were great too.

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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Anniversary flowers
August 24, 2017

My daughter & her husband were thrilled with the flowers that we sent for there fourth wedding anniversary

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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The best service ever. Love the way they keep you updated, worth every penny will definitely use them again

Date of experience: August 23, 2017
Sweden
1 review
0 helpful votes
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Kept me informed
August 24, 2017

I ordered on a Sunday and the flowers were delivered the next day by mid afternoon. I was kept constantly up to date with friendly email messages.
I haven't seen the flowers so I can't comment myself, but the recipient was delighted

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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Cannot deliver as promised
August 23, 2017

Very disappointed to discover after placing the order for "Sameday" delivery, that this was not achievable. Order was cancelled so cannot comment on quality.

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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Disappointed
August 23, 2017

I placed an order for sympathy flowers for a friend. The order did not arrive and it was only when I asked my friend that it transpired no flowers were delivered but was still charged. I used the contact form and they are redelivering the flowers but less than an hour after confirming the redelivery I asked for them to be sent on a different day but was told this would not be possible and it was too late to cancel and get a refund. My advice, do not use.

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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Beautiful flowers and plenty of them
August 24, 2017

First time ordering from this company was a bit worried as only ever ordered from 1 other company for years, ordered some flowers for my mother-in-law and she was most impressed as she lives a long distance away she said she would take a picture to show me when I next see her. About to order some more for my best friend who's been in hospital and will get 10per cent discount for my second order brilliant.

Date of experience: August 23, 2017
Canada
1 review
1 helpful vote
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Very disappointed
August 23, 2017

Very disappointed that flowers were not delivered and that I was not contacted by phone to resolve access problems. Also that I was charged in full in spite of flowers not being delivered.

Date of experience: August 22, 2017
GB
1 review
0 helpful votes
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Spot-on birthday flowers
August 23, 2017

Wonderfully colourful, fresh and fragrant flowers, safely delivered on time, looking just like the picture. Thank you!

Date of experience: August 22, 2017
GB
1 review
0 helpful votes
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Dissatisfied with the service
August 23, 2017

The bouquet of flowers were beautiful and in good condition and arrived in time at the address we specified which was my friend"s house whose birthday it was on the day of the delivery & the flowers were for her. We didn't hear anything from her to say she's received them & to thank us When we arrived at her house she told us that she did not know who sent the flowers as there was no card & no message or note who they were from. She was phoning around asking who sent them, She only found out they were from us when we told her in person. In short there was no card or message or note attached with the flowers. This was supposed to be a surprise for my friend but it kind of spoiled it. My husband & I are disappointed & dissatisfied with what happened.

Date of experience: August 22, 2017
GB
1 review
0 helpful votes
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Alue for the money
August 22, 2017

Sister was pleased with the condition of the flowers and the variety of flowers used
They arrived on the specified date and at an acceptable time. One more seller to the list of possible sources in future.

Date of experience: August 22, 2017