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SerenataFlowers delivered a lovely bouquet on time and at a competetive price and they let me know when they had been successfully delivered.
I ordered flowers for my daughters birthday the next day as a surprise, they arrived on time and were beautiful and she loved them!
Only downside was I didn't notice the option to write on the card till after I had made my purchase so a blank card was sent saying no message supplied! Perhaps add a prominent prompt to write who the flowers are for/from. Fab service though, I will you them again x
Very efficient service, easy website to use. Range of combinations wide. Delivered as promised. Will use again.
I expect this will not appear since Serenata claim 93% satisfaction. Serenata has no interest in the recipient actually receiving their gift. Having been told I needed to edit my order as my recipient had just left for France, they refused to change it -(although the site said I had over an hour left to change my orde) - and went ahead and delivered the flowers despite my request not to, leaving them on the doorstep thus advertising the empty house to thiefs and for my recipient to find dead in the box when they returned from abroad! Obviously your money is only what interests Serenata not whether the gift reaches the recipient! I SHALL NEVER use them again..
Ordered the flowers to be delivered to my wife's place of work. The flowers were for our anniversary. She finished work at 3 in the afternoon and the flowers got delivered around half past 3 my plans got completely ruined as I could have done with them being delivered while she was at work. Poor delivery service.
Disgusted by the size and the response to my comment - i. E. No response very small, no response to my complaint email
Ordered flowers for my Mum's birthday. Flowers arrived on the day as promised and the quality sent was very good.
I ordered a lovely bunch of sympathy flowers which were delivered on time and for a great price.
Thank you.
I wanted to surprise my niece on her 30th birthday with flowers and a card - this was 31st August, however to date they have not arrived. When I tried to track the delivery it indicated that it had been accepted by the courier, but guess what over a week later it still has not arrived. I am extremely disappointed about this and feel let down by the poor service. Just want my money back arrrrrrrhhhh!
Had to end up cancelling order. Flowers not delivered on agreed date. The next day late afternoon i received a notice that flowers cannot be delivered again on the 2nd day. Then i cancelled order and received refund but the right moment for the flower delivery was lost and i could not do anything about it...
Ordered flowers for my aunties funeral: they arrived soaked and broken. Serenata offered 25% refund with no replacement. Unbelievable lack of empathy. Fortunately Interflora saved the day (50% more but much nicer flower and not broken). I wouldn't trust Serenata to stick a daffodil up my bum.
Never rely on the promises made on the web site. It will lead to a very disappointed sender and recipient. I placed a large order and paid the additional fee's to have the delivery arrive prior to 10.30am as my daughter was leaving for birthday celebrations at 11am. As the order did not arrive until well after this time, the courier left a card saying your parcel would be re-delivered the next day. After two hours of trying to track down the courier on her birthday her delivery was finally returned around 5pm in the arvo which she had to re-schedule plans she had made. And as Serenata Flowers only offer On-Line support for their customers, their support & help & lack of understanding on the day was useless. They then offered to refund the 9.99 pound fee paid for the prior to 10.30am delivery believing this would make up for spoiling what a Mum in Australia had planned as a beautiful surprise for the morning of her daughters birthday in London. Very Poor service and extremely unreliable.
THIS COMPANY IS DIRE. PLEASE DON'T USE THEM! IF YOU STAY IN THE UK USE MARKS AND SPENCER FOR FLOWERS. I PAID £4.99 EXTRA FOR MY FLOWERS TO BE DELIVERED BEFORE NOON FOR MY GIRLFRIEND'S BIRTHDAY AS SHE IS A TEACHER. THEY DELIVERED AT 7PM AT NIGHT! SCHOOL WAS CLOSED. SHE GOT THEM EVENTUALLY AND THEY WERE SIMPLY 'GARAGE FLOWERS' UTTER RUBBISH. THE DELIVERY BOX WAS ALSO CHEAP AND SHABBY. STAY CLEAR.
Sent flowers to a friend moving into her new house. They arrived on the day they stated and the flowers were beautiful. She was so so pleased with them. Will definitely use SerenataFlowers again.
I don't actually know what the flowers were like hence I can't give top marks, but the service was good. I like that you are notified about the progress of the order so clearly.
Excellent online order service with up to date info on delivery. Beautiful flowers just like the photo. Will certainly use your Company again. Thank you.
Kept informed throughout. Recipient was delighted and I have seen a photo of the dendrobium orchids I sent her, they look nice and fresh with more buds.
Will use again, especially if I can get another discount code, which meant I ordered the medium bunch, for nearly the same price as the small bunch.
Thanks!
Good experience all round. Received some flowers via Serenata a few weeks back and they were beautiful and lasted forever. So used Serenata to send some flowers this week and all went according to plan and recipient very pleased. Sorry for guy in review below but i guess stuff most go wrong once in a while or we would not be human - or maybe it was the computer?!
I'll keep it short and sweet.
Excellent service, everything was as expected and the recipient was over the moon with the flowers. Will definitely use again, thank you.
I sent a bouquet of flowers to my friend for her birthday, I had a email from Serentaflowers to say it had been delivered. My friend sent me a text message to say thank you and how beautiful they were and they had arrived safely.
