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Ordered what I thought was free delivery flowers (only 200 yards from their shop) only to find out I would be charged Customer service were very unhelpful after several e-mails back and too I gave up. The flowers were delivered and for the nearly £40 spent were nit value for money a pathetic display. Would not recommend them to any one.
Flowers delivered Friday are already dying. Website option to complain isn't working. No other way to request money back.
Order number *******
Please contact me, I would like a refund.
Good Communication throughout... from time of ordering to time the flowers were delivered to the recipient.
Would certainly recommend to friends and use this Company again.
Thank you
After I made my order, I realised that I had made a mistake, and tried to change it within 5 minutes. Despite the site telling me that I had over 45 minutes to change the order, it would not accept my change, saying that the order had already been processed. After I kicked up a fuss via Customer Service, they did change the order, and the delivery was successful. Flowers were good in the end!
Excellent service, flowers are lovely and you are kept up to date as to when the flowers have been delivered. Recommended.
A pleasure to do business with. Flowers ordered from the other side of the world and delivered when requested. Notification of delivery was greatly appreciated.
I no hapy i no bay any thing again from there. Flower been left in shop no one know about it. My friend get it when next day going bay something and birthday balloon miss. She no get it. So i no hapy with this company.
I processed an order and made mistakes on it so i cancelled that order and have askedTHREE times for confirmation of the cancellation so that I could order again. No notification has been received therefore i cannot re-order.
Not impressed with your administration set up, therefore I cannot comment on condition or freshness of your flowers which, I am sure would be lovely.
Perhaps, this time you would be good enough to reply. Eileen Oliver
Excellent service better than two top florists I have used before, I would trust Serenata every time.
Now I have used the flower and card delivery a few times now and the flowers are a little fresher and are in vase a few more days. Just the card needs to done with a little care. I know a computer prints it of might need to check settings. The lines a little further apart on smaller messages. Buts my opinion.
I'm in a different country so was not sure how it would work out. But The online process was so easy. They were delivered right on time. I loved the fun email updates I received. My friend loved her flowers. Will use again.
I sent my Mam flowers for her birthday and she was thrilled with them. She said in all the years iv been sending her flowers they were the best she has ever had. Thank you Serenata for your wonderful service and quality of your flowers.
They arrived on the day & though I did not see these flowers the recepient told me they were beautiful and in lovely condition.
Easy to order, excellent service and beautiful flowers, definitely use again. Liked the fact I was kept up to date about when they were delivered with humorous emails!
It was my mother-in-laws birthday and with me being in Australia and her being in Wales it is difficult to ensure gifts get to her in a timely manner.
SerenataFlowers arranged, delivered, alerted me and kept in contact during the entire engagement of their service. Best of all, my mother-in-law loved her present and got it ON her birthday.
Thank you to all the staff (admin, florist, delivery). You are fantastic at what you do.
Absolutely pleased with my choice of flowers with a cute teddy too. Beautiful colours in the roses. My friend was delighted with her gift.
Did what they said they would do first class service no problems w ill de
Finatly use them again. Makes a nice change from other online services i ha ve used in the past thank you
I ordered flowers to arrive Thursday 7th Sept for a funeral on Friday 8tb. Details of funeral etc given. However, received message to say flowers would be delivered weds 6th. Tried 3 times to email the mistake but each email reply was we can't see your comment, then we will pass it to appropriate dept.
Couple of hours later I was advised the flowers were on the way. Customer service and communication is appalling. First time used and I'm afraid the last time. Still not received a reply to my email which was being sent to appropriate dept.
These Dendrobium were an extraordinary colour Red/Purple blue and White. They were for a humanist funeral for a man who was in the Royal Air Force in his youth who had wide interests and a particular r liking for HG Wells' Novel 'War of the Worlds'. The blooms really look alien like they would have grown around the site of a Martian cylinder impact crater. They arrived within the hour specified by DPD and delivered by a very courteous driver. Inside the box each stem was encased at the end by a plastic tube filled with water and in splendid condition. My Cousins daughters were pleased with the display and everyone remarked about the bright colours.
Delivery was fine but sadly the bouquet was spoilt by a white rose that was going brown around the edges. This rose should not have been included as for me it completely spoilt the bouquet which I'd bought for a friend who had recently suffered a loss.
I couldn't remove the rose without leaving a gap so it was with some embarrassment that I handed the bouquet to my friend.
Just a little more thought and care needed please Serenatal Flowers
