Serenata

Check out our latest communities fighting
AI scams on Reddit and Facebook

Our reviews monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Write a review
Reviews that mention popular topics
GB
1 review
0 helpful votes
Follow Elizabeth L.
Unfollow Elizabeth L.
Share Review
Report Review
Great service from you
October 2, 2017

You are a very professional company keeping me up to date at all times
With the progress of my gift, I have Been told the flowers where beautiful
I would not hesitate to use your company again, Thankyou Elizabeth Laurence

Date of experience: October 1, 2017
GB
1 review
0 helpful votes
Follow steve R.
Unfollow steve R.
Share Review
Report Review
Let down by the courier
October 2, 2017

Fantastic service, let down by the courier, who left the flowers on the front doorstep and upside down even though the box said this way up

Date of experience: October 1, 2017
GB
1 review
0 helpful votes
Follow Margaret D.
Unfollow Margaret D.
Share Review
Report Review

Will definitely buy from your company again, we were informed every step of the way on the delivery. The packaging was second to none. Thank so much Serenata Flowers. Great deal all round.

Date of experience: October 1, 2017
GB
1 review
0 helpful votes
Follow em l.
Unfollow em l.
Share Review
Report Review
Amazing service
October 1, 2017

Thank you for a beautiful arrangement bouquet for my mums birthday. She was overwhelmed. It was ordered last minute as we had been let down else where, within 2 hours it was delivered. And it most definitely worth every penny. Thank you

Date of experience: September 30, 2017
GB
1 review
0 helpful votes
Follow Lin R.
Unfollow Lin R.
Share Review
Report Review
Excellent customer care
October 1, 2017

This is the first time I have used Serenata and found the whole experience very positive. I was kept updated with delivery details and everything went smoothly. My relative said the flowers were beautiful. I would definitely recommend them and use them again. Many thanks

Date of experience: September 30, 2017
GB
1 review
0 helpful votes
Follow Cheryel W.
Unfollow Cheryel W.
Share Review
Report Review

Ordered flowers for my late mum's birthday (the first without her). I placed the order the day before and they arrived promptly. They were well packaged and fresh on arrival, would recommend and have no hesitation to use again.

Date of experience: September 30, 2017
GB
1 review
0 helpful votes
Follow Lisa B.
Unfollow Lisa B.
Share Review
Report Review
Poor service
September 30, 2017

Flowers were ordered, should have been delivered the next day, but were not. No communication to say why they had not been delivered. Delivered the day after they were due with a £3. Refund. Still no apology or explanation as to why they were not delivered on the set date. Incredibly poor service in my opinion and would not use again. £3 refund does not do justice when they were order d for a specific reason!

Date of experience: September 30, 2017
GB
1 review
0 helpful votes
Follow Gini B.
Unfollow Gini B.
Share Review
Report Review
Beautiful flowers exactly what ordered
October 1, 2017

Highly recommend Serrentaflowers... Beautiful basket of fresh flowers as shown on website. I would definately order from again... Thank you very much

Date of experience: September 30, 2017
GB
1 review
0 helpful votes
Follow Becky b.
Unfollow Becky b.
Share Review
Report Review
Will never use again!
September 30, 2017

I ordered flowers for next day delivery. It got to the evening and I'd heard nothing from the person I'd bought them for so I text her and she'd not got them! I then emailed the company who the following day said that they hadn't had time to deliver them so they were going a day late, by which point the surprise was spoilt! They offered me a 15% discount, I think 50% would have been more appropriate. Also the flowers were much smaller than the photo online. Very disappointing!

Date of experience: September 30, 2017
GB
1 review
0 helpful votes
Follow Tracy B.
Unfollow Tracy B.
Share Review
Report Review
Birthday flowes
October 1, 2017

I didnt see the flowers in person but I received a picture and they were absolutely stunning. I sent them as a 70th birthday gift and they didnt disappoint. Would definitely recommend and use florist again.

Date of experience: September 30, 2017
New Zealand
1 review
0 helpful votes
Follow Kerry S.
Unfollow Kerry S.
Share Review
Report Review
Great!
September 30, 2017

Ordered from New Zealand for delivery in Speitsbury.
Really easy and communication at each stage to let me know when dispatched and delivered.
Highly recommend! Will definitely use again.

Date of experience: September 29, 2017
GB
1 review
0 helpful votes
Follow Hilary S.
Unfollow Hilary S.
Share Review
Report Review
Excellent service
September 30, 2017

Beautiful fresh flowers at very competitive price. Kept well informed about order and delivery. Definitely use again

Date of experience: September 29, 2017
GB
1 review
0 helpful votes
Follow Doreen D.
Unfollow Doreen D.
Share Review
Report Review
Happiness
September 30, 2017

The flowers I ordered for my friend of 75 years (we met when we started school) were delivered on time and certainly cheered my friend up whose husband is seriously ill in hospital. Many thanks once again.

Date of experience: September 29, 2017
GB
1 review
0 helpful votes
Follow denis w.
Unfollow denis w.
Share Review
Report Review
Beautiful flowers reliable delivery
September 30, 2017

The flowers were delivered promptly they were as described and were great value. They were just the tonic our daughter needed she thought they were fabulous (and she is an ex florist)so thanks and I will definitely be ordering again

Date of experience: September 29, 2017
GB
1 review
0 helpful votes
Follow Naomi M.
Unfollow Naomi M.
Share Review
Report Review
Fantastic all round
September 30, 2017

Couldn't fault a thing. Good price, lovely flowers, notified when delivered, i'll definitely use them again.

Date of experience: September 29, 2017
GB
1 review
0 helpful votes
Follow Lesley M.
Unfollow Lesley M.
Share Review
Report Review
Fantastic service
September 30, 2017

Easy website to follow, love the fact that I was kept informed of flowers delivery. Each person I have sent flowers too have said how beautiful they are so well done Serenata.

Date of experience: September 29, 2017
GB
1 review
0 helpful votes
Follow Carole H.
Unfollow Carole H.
Share Review
Report Review
Great service
October 1, 2017

Whilst on holiday in Greece I realised I hadn't placed a flower order for my elderly mums birthday
Found this website great price and free delivery next day
Fully informed from dispatch right through to delivery
Cannot fault
Thanks a lot

Date of experience: September 29, 2017
GB
1 review
0 helpful votes
Follow Michelle j.
Unfollow Michelle j.
Share Review
Report Review
Excellent service
September 30, 2017

Quick easy and reliable. Used online ordering and flowers were delivered the next day. Fabulous service. Will definitely use again.

Date of experience: September 28, 2017
GB
1 review
0 helpful votes
Follow Carol-Anne B.
Unfollow Carol-Anne B.
Share Review
Report Review
Professional and dignified service
September 29, 2017

I requested flowers for my cousin whose husband had just passed away. We live over two hundred miles apart and I was unable to be with her so I thought flowers would show how much I cared. The flowers were delivered the following day, Serenata treated me with the utmost dignity and kept me informed of the delivery. My cousin said that the flowers were beautiful, I really wasn't expecting her to thank me as I knew she would be very upset at losing her husband of over 50 years, but she did send me a lovely e-mail expressing her thanks and telling me how beautiful her flowers were. Thankyou Serenata.

Date of experience: September 28, 2017
GB
1 review
0 helpful votes
Follow Paul r.
Unfollow Paul r.
Share Review
Report Review
Good flowers died too early
September 28, 2017

Bought flowers for wedding anniversary 3 days later there dead, Lilly's not even flowered just fell off, wouldn't use again

Date of experience: September 28, 2017