Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Easy ordering and the flowers were lovely and they were delivered as requested, I would certainly would recommend them
My Dad asked for flowers to be sent to my sister and the flowers were delivered with no card! He thought I had not sent them, Sis did not know who the flowers were from?
Not happy:-(
Great service and communication. I was kept informed of delivery progress and time of arrival. Lovely flowers and delicious chocolates. I would definitely use SerenataFlowers in the future.
I wish I could give a better review, but it took about a dozen emails to resolve my issue. I think they went the extra mile after my last email because they were sick of me lol. Very happy with the final outcome that could have been offered a lot earlier and would have avoided worry that my order would not be received in time. Thankyou Felicia- sorry for assuming you were a robot.
Easy ordering service, delivered when promised, can't fault it. Also found voucher so bonus money off. Would recommend
Ordered late on an evening and were delivered early the next morning. Excellent service and gorgeous flowers.
Ordered flowers to be sent to my friend who had been in hospital. Flowers arrived on the promised date and my friend was really happy with them. The order process was really easy and the communication from the company was excellent. I received an e-mail from the company confirming my order, a further one on the day of delivery stating the flowers were out for delivery and then a final email confirming that the flowers had been delivered and accepted by my friend. Great customer service.
Birthday of daughter just arrived in boarding school
And a bit homesick, paid extra for morning delivery, not only they did not arrive on time, they never arrived. I tried to contact them but there is no phone you can call and the e-mail I sent never received an answer. I am trying to get my money back, difficult when you do not have a counterparty...
Bought the Aztec bouquet for some friends. They were delighted. They sent me a picture and the flowers looked lovely. Have never been disappointed with Seranata Flowers. Would highly recommend.
Received flowers, half dead petels falling off and dumped outside my building wrong side up and not outside by my flat door as asked. Purchased them as a loving gift because I was away and not impressed. Upset for my girlfriend and disappointed in the service. Would not use again. No care in product or delivery.
Ordered the smallest apple sours bouquet. Whilst it was pretty. Shame it was so small.the one being advertised makes it look really full. Felt it was a bit of a let down. But they were fresh and still looked pretty.
I ordered flowers for my daughter-in-laws 30th Birthday for delivery on the 6th October. I received an email from Serenta Flowers to say "delivery failed", there was no other explanation or contact from them. This was despite the fact that they request a contact telephone number which you would think they woukd pass on to the courier. On contacting the Company they are saying that the courier had reported back that delivery had been refused on the basis that they had not ordered the flowers. I have never heard anything so ridiculous in all my life, flowers are usually a gift from somebody so it woukd not be surprising that they had not ordered them. Also my son checked with neighbours and no attempt had been made to leave them with a neighbour and no further attempt to deliver them. I may as well have thrown my £21.00 down the drain and I eill not be paying a further 50% to gave them redelivered. If Serenata Flowers do not come back to me with a suitable resolution I will be taking this further. This Company cannot be allowed to give this kind of customer service.
I ordered for next day delivery to a friends work they arrived at 5pm two days later friend not at work to receive offered 4.80 compensation for 34 pound flowers not received on time atrocious service
The flowers were loverly, the delivery very poor left on a door step that no one used. I asked for patience when delivering because the lady had just had a pacemaker fitted so she was in the house a good job the neighbour saw them and told her or they could have still been there or worse still have been stolen.
Thank you serenata flowers. This is the third time I have used your service, and I am most impressed. Especially with your honesty, as I had not realised I had paid twice! I shall be back again later in the year,
Penelope. Ibiza.
I cant fault Serenta. Their delivery is always on time and the flowers or gifts arrive fresh and tidy. The communication is great with regular updates of their dispatch and arrival. You dont always want to send a message to the receiver did you get the flowers? So with the text and email info, you know they have been delivered. Im a regular flower shopper and have found everything with Serenta very satisfactory so far
We ordered our flowers from England and were delighted with the price, the quality and the service - highly recommended
The flowers that I had delivered for my mothers birthday were beautiful- however it did state that they would be delivered in bud but were actually in full bloom so dont think they will last as long as I thought they would
I ordered two sets of flowers for my parents 60th wedding anniversary, one on behalf of my dad to my mum and one from myself with a bar of chocolate. The flowers arrived promptly and were beautiful. I received emails when they were being dispatched and also when they had arrived. My parents were thrilled and I would definitely use this service again. Top marks!
Not happy the flowers WHEN they arrived(8.30pm), for my elderly aunts 90th birthday, were just not what we expected.The bouquet was mostly full of white carnations not very colourful to brighten up her day! Sadly she suffers from pancreatic cancer and remarkably held on to celebrate her 90th so when they did arrive she was in bed sleeping. Very angry!
