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Okay so where do I start. I clearly ordered raspberry chocolate truffles and they sent the complete wrong ones! The flowers that arrived I was told they looked half dead already. Your things arent cheap, yet its okay to mug ya off?
Our first order with Serenata flowers and my wife was very happy with flowers which were delivered on time for our anniversary.
When the flowers arrived the roses which were supposed the be the centre piece were brown and dying. I had paid extra for a larger bouquet too. I then contacted the company to tell them and the repeatedly 'lost' my complaint, requested additional photographs (supplied) and then promptly 'lost' the complaint again. I requested a refund and this has been ignored. WOULD NEVER USE THIS COMPANY AGAIN.
I appreciate that I did not choose the most expensive flowers but what we got for the money was disappointing. They did not really resemble the flowers I had chosen and they were also left outside the front door where anyone could have taken them. Could do better.
Everything was absolutely fine. The flowers were not for a special occasion just for decoration i will use them again when they need replacing
I cant even begin to tell you how heartbroken I am about the flowers I ordered for my much loved and treasured aunt, they were funeral flowers. Not only did they look nothing like the picture but the quality of the flowers were awful, the card I paid extra for was nothing more than a printed piece of paper and roughly attached on the front. I was embarrassed when my flowers were placed next to everyone elses. The worst day ever was made even worse by Serenata and although the money is to be refunded, it was either that or get them resent! And as for taking a picture of the quality of the flowers I have never been so insulted ever, my aunt was buried, and believe it or not taking a picture at her graveside was not my priority. The day has passed now and if anyone wants funeral flowers please dont go here! An absolute disgrace
I like. This is an excellent service, beautiful flowers, delivered when they say by special courier, information on progress of your order all the way to delivery. First class, can recommend unstiningly.
I found their online shop quick and easy to use. I admired the efficiency of their set up when they sent a 'Flowers and Birthday Chocolate have been delivered on time' message especially when they just had one and a half days to complete the sale and even more so when the delivery address was in Banff, fifty miles north of Aberdeen!
Well done, I will be using you again and you will be recommended. Bill P.
Bad experience with funeral flowers ordered. On expected delivery date, in the evening received an automated email of a 'delivery failure'. Evidently tried to deliver after funeral directors had closed. I was told because I hadn't chosen to pay extra for timed delivery, then basically wasn't their fault. After several emails protesting asking for a little empathy, they did manage to sort it the next morning, but I was not impressed with either their customer service or flowers.
L Could not have found more fresh bunch of flowers even if I lived next to a florist, well packed and delivered to my door by a pleasant driver. My Birthday Wife was so pleased with them... OH! What a lovely colourful arrangement she did say. I will use Serenataflowers.com again.
Ordered flowers for delivery and the choice was amazing at good prices. Was kept up to date with the state of the order and contacted when successfully delivered. A great experience and highly recommend
I ordered online late in the day. Flowers and presentation delivered next morning. My son and daughter-in-law (&new grandson) highly delighted with quality, presentation and service. I will definitely be asking Serenata Flowers to assist me again when required.
It's a very simple review from me. I ordered flowers for a very important birthday for someone very dear to me and they were delivered the day after! Her special day had passed which tarnished the purpose of the gift. Simpley... I'm unimpressed!
I arranged for a bouquet to be delivered to my wife for our Silver Wedding Anniversary on Oct 3rd.
They were beautiful to begin with but have since deteriorated quickly within 3 days of delivery - petals going brown and curling up - in spite of being cared for correctly.
A bit disappointed as was hoping they would last up to a week and that the closed blooms would open up.
Used twice in the last week, fast efficient service, most importantly good blooms.
From order to delivery in less than 24 hours means you are guaranteed next day delivery even if you order the night before.
Ordered on Sunday, delivered to a friend Monday, she is well pleased with the flowers. You can't beat services like that!
The flowers were delivered quickly & when they arrived they were well packaged & my wife says they are beautiful the nicest flowers I have ever brought her & I bought her plenty, so it does say a lot for serenata flowers.
The service was easy to use, yet the bunch was really small and the flowers were supposed to be delivered on Tuesday with guaranteed need day delivery. They did not arrive until Wednesday night at 7:48pm.
Ordered a dozen white roses to mark a special occasion.
Roses broken, past their best. Spent a lot of money and difficult to contact customer service.
I ordered flowers for my friend's anniversary. They were delivered on time and they were over the moon with them. Blue Orchids for a Sapphire Anniversary. Perfect.
Thank you DG
