SephoraReviews 554

I ordered an ecard for a friend of mine for $200 they took the money which build my credit card and everything sent me the confirmations and in a few minutes later they sent me an email telling me they could not process it and I would be refunded in 3 to 7 business days which kind of messed me up because she needed this and it was supposed to be a Christmas gift and they would not fix it they would not let me take that money that they took and load it to a different card they would not do anything they were rude and did not even attempt to solve my problem

Buyer beware: when you buy online, their "30 day" return policy applies to when you place the order, not when you receive the item. It took almost two weeks to receive my item and went to return before 30 days of when I got it and was only offered store credit. Apparently, it is the customers fault when they experience shipping delays. I was met with terrible customer service and refusal to take accountability for the delay on their end. This company has gone down hill.

Briogeo is fantastic. I tied it first when I saw it at my friend's place. Then, I decided to buy it. I'm satisfied and impressed.

I ordered a bunch of hair and skincare products that ended up being sent to another address, and their "proof of delivery" was a picture of the box in another lobby lmao. I contacted Sephora and they immediately sent another package for free, express shipping. It came within a few days and I loved the products. Customer service was great. Thanks!

This company is making its money from customers over charging for nothing. They received my payment 2 days later due to the mail and they charge me with $31, I called the customer services when I received the bill with it, she said they can not remove the whole amount and I will receive a new bill with the new amount, never received I decided to call their number and now they overcharge me with $63... I did not use my credit card and I have to pay $63. I called and he said the company only can remove some dollars... Be careful with this company they make their fortune stealing money from their customers!

I visited one of the Sephora retail stores in the Middle East - Abu Dhabi. The name of the mall was Yas Mall. And the staff is extremely rude there. I also realised when you belong to any other nationality other than an Arab and you walk into the store, you are not greeted to but if there's an Arab, she will be approached by my many staff members, smiled at and served nicely. When you ask a simple question to any of their staff members, they roll their eyes and frustatingly respond like as if you're not welcomed there. All their staff members are disrespectful and racist to their customers. Maybe they should just put on a signage at the entrance of their stores that only Arab nationalities are invited and no other so you don't feel let down when you walk-in or out of the store ever.

I like the products so much! Two of my closest friends started using this site on my recommendation.

I was an avid Sephora shopper and was usually a Rouge member, however within the past 2 years or so, I feel like they have gone downwards. Not only has their shipping slowed down, but they are becoming cheap with their samples, only including 2 now instead of 3 (and I have had many instances where my samples are completely forgotten). May have to start shopping elsewhere

The best place to get brands for the good price. Only there I can find the lipstick tone I use mostly

I complained to a Customer Service rep. About an employer and got no results. It was at Burlington Mall. He was a make-up expert which he wasn't. He was yelling at me what I wanted and I told him make-up, he said I don't understand. He picked out an awful shade for me and was abusive and very loud as people were looking at him. Yes I should have said I wanted someone else BUT people should know. I assume he still works there so be aware hopefully you won't get him...

My credit card was stolen and used to purchase nearly $200 worth of merchandise from Sephora. I have never had any business with this company. When I disputed the transaction with my credit card company, Sephora told them that merchandise was shipped and delivered to my home address, which did not happen. I work from home, and my work space faces the entrance that a delivery service has to make.

I called Sephora to find out more about this transaction. When I spoke to the manager, the manager kept pumping me for the very information I was disputing in the first place, without offering anything helpful in return. The CSR I spoke to previously said that the Sephora account, which I *DO NOT HAVE*, is tied to a yahoo.com email address. This is *not* the domain of any email address I own. The manager refused to confirm even that much. The CSR told me that the delivery seems to have gone to an address on the other side of the state, where I have *never* lived, and the possible addresses that they read back to me are places I have never set foot. The manager, on the other hand, asked for my address, and when I provided my correct address, said that's where this mystery package went.

The interaction with the manager struck me as more of a social engineering exercise on her part than a good faith dispute resolution. I would not recommend Sephora for online transactions, and I would be *very* careful of credit or debit cards. They put more effort into stonewalling resolving a fraudulent transaction than into preventing them in the first place. A little bit of verification before accepting a credit card transaction would have gone a long way. This is fraud, plain and simple, and they were worse than useless in helping to resolve it.

I like very sweet scents and here is the variety of them. I like this site not only because of a huge choice of perfums but also because the prices are good.

Purchased recently Gua Sha massager, so happy about this purchase! My face became more "sculpted" looking.

I breed rats, & the products I purchased were a 12 pack of rodent water bottles along with some different types and sizes of bowls to try. The order was quickly processed and mailed, but when it arrived, they mistakenly packaged a single water bottle instead of a single 12 pack, & I was unable to use some of the bowls I ordered (too small or big). I immediately sent Chewy an email with my concerns, & after sending the message after hours, I received a reply from them bright and early the next morning. The correct bottle order was immediately processed and shipped on the next business day.

I adore their gift boxes - there are so many useful things to try I haven't pay my attention to previously. Their customer service is adorable too, they helped me a lot

KAJA beauty is one of those brands that should definitely have more hype. As far as I know it's one of those Korean brands that's only sold at Sephora. I've only personally tried their don't settle concealer, and I can honestly say that it quickly became my all time favorite concealer. It's creamy, doesn't dry weird, brightens up, and lasts the entire day. I can see such a difference after putting it on. I can only imagine how well their other products must work.

Their new website is buggy and their customer service (online and over the phone) is bad the majority of the time. They seem very poorly trained.

While Sephora does have some of the best and newest beauty products and are great with samples, their customer service is horrendous! They have "beauty advisors" handle complaints many of them (online) are just customers with access to their computer systems. I can honestly say I have never had a good experience with cs! And to add insult to injury, the shipping is just as bad! They'll blame delays on natural disasters or Covid but it's been this way since I discovered them years ago.

So many bad reviews but I love this store. Great brands, prices are ok, the shipping is fast enough. Will shop again