Send A CakeReviews 135

I ordered this for my grandfather whom lives 1200 miles away, was recently hospitalized, and then moved to a nursing home; all within span of 2 weeks. His 83rd birthday was on 4/19. The delivery service marked the package as delivered on promised date which was great because this cake was literally the only thing he was going to have on his actual, and likely last, birthday this year. Come to find out, he did not receive. Investigation at the nursing home revealed there were not any packages received that afternoon as reported by the delivery company. I am distraught and disgusted almost beyond words. I only leave this review to warn others. Do not entrust your faith into the gift recipients receiving their packages. If something is marked as delivered, follow up. I purchased route protection and have been approved for a refund. But who cares. The package was much more important.

I had 2 cheesecakes@ $60 each sent to my son for his birthday. I ordered in plenty of time. They let me know they could only manage a date 5 days later. They were sent via FedEx or UPS, to son's address, one hour away from Send a Cake. Total charge to me: $168+. Excessive shipping expense, never related to me in invoice. Showed up on credit card statement today.Make certain all shipping and handling are stated if you buy. I was told the cheesecakes were very good, but cost was excessive and not shared. Live and learn.

My cake was two days late and when my wife opened it, nothing happened, what a piece of sh#t cake. We followed the instructions on how to open it which by the way was already a buzz kill...the mystery of it being a surprise is over once the receiver reads there's a particular way to open the box. Even so when my wife opened it, none of the butterflies got off the ground, they just flopped on the table, it was a total waste of money and a disappointment.

Title: Disappointing Valentine's Day Gift: Paper Butterfly Box Review

My husband recently purchased a special Valentine's Day gift for me, which unfortunately turned out to be a major disappointment. The product in question is a box filled with paper butterflies that are supposed to flutter and fly out upon opening, creating a magical and romantic moment. However, the reality fell far short of the beautiful advertisement I had seen.

Firstly, the price point of $71 made this gift quite expensive, setting high expectations for its quality and performance. Regrettably, when we opened the box, the butterflies dropped out lethargically instead of gracefully fluttering out and barely moved. They certainly did not live up to the promised spectacle of leaping 2 to 3 feet above the box.

This discrepancy between expectation and reality was disheartening, especially considering the sentiment behind the gift and the anticipation built up prior to its unveiling. While the paper butterfly box concept is charming, its execution left much to be desired.

In conclusion, I would caution others against investing in this product, as it failed to deliver on its promise of creating a magical moment. Despite its aesthetic appeal in the advertisement, the actual performance was lacking, resulting in a disappointing Valentine's Day experience for us.

The day after he ordered it, he decided he didn't want it so called customer service to cancel the order. He ordered it on 1/31, and called to cancel on 2/1 - but they said they would not cancel because it was too soon for the shipment date of 2/14. Ridiculous, this set the tone for how disappointing it all turned out to be.

I ordered this for my daughters birthday to be delivered on her birthday. Her birthday has come and gone and no delivery. I sent an email and was told it was unable to be delivered. I call BS on that. She was home all day. She does not live in a gated community. I now look like an awful mother, because I didn't get her anything. Wasted a lot of money for nothing. Never, ever order from this company!

Ordered this as a Valentine's Day gift for the family. Box arrived very early so had to open before the actual day. The box was supposed to shoot out a bunch of cars into the air to make it rain. The machine jammed and not 1 card shot out. Then the flowers inside were dollar store very cheap looking flowers. The actual "cake" is extremely small! Smaller than a bagel. Very small and not good. These cake boxes are very expensive we paid $136 for this epic fail. You are better off buying a Bundt cake and making your own!

It's a cute idea, i admit. But honestly i would rather have received flowers. The butterflies are cute, but the "cake" in just purely awful. Basically this is an overpriced mess.

I ordered the Valentine's Day explosion box for my wife. The video, unfortunately, is too large to post. I have attached a screen shot from the video. Needless to say, she opened the box and nothing happened. Butterflies were supposed to explode into the air, but they simply did nothing. Very expensive for nothing.

The day before Valentine's Day I was searching for something different to send to my daughter (in college) this year and was surprised to find the Send-A-Cake website. After reading the reviews and researching the products, I decided to place an overnight order. Once the order was processed on my credit card, my inbox was immediately populated with a copy of the transaction and tracking number of the package which led me to believe this was a legitimate company. However, from that moment on nothing happened with the order. I reviewed the tracking number several times into late evening with no response. When I awoke this morning, I checked the tracking of my package, and nothing was showing. I became concerned and called the company. After 30 minutes of holding to get someone from customer service, I was told there was a problem with the order. The Send-a-box customer service rep that goes by the name of John P. Explained to me that FedEx was unable to get all the orders that needed to be sent out overnight and mine didn't make the cut to be shipped. I mentioned that no one had contacted me or sent any notification that would have allowed me to seek other options. Today is Valentine's Day. My daughter's order is dead in the water. I think this company is dead in the water and I will never purchase anything from them again. Very simply, if they can fumble the ball on the most important day of the year then how can I trust that Send-a-Box will deliver in the future. I would highly recommend that you avoid buying anything from Send-a-box. It's a disaster waiting to happen.

Rick Mann

Absolute disappointment. The butterflies just fell to the side, over $60, save your money buyer beware

Special friends gave me this beautiful gift box full of the most gorgeous butterflies and flowers that flew out when I opened it. Send A Cake has designed a beautiful and creative way to deliver a delicious red velvet cake. I've been making red velvet cakes for 55 years, so I know this one was DELICIOUS.

I ordered a wedding cake. Paid for it. Didn't get it. My wife is on hospice. She really wanted to be able to see it.

Never got to order. Their Web page blocked me for suspicious actions. It said to email them and tell them what I did and they will decide if I will be unblocked. Really? All I did was push 'shop'. As far as I'm concern I won't do business with a company that treats people like that. Accusing me of hacking and bad intentions. Their Web site is their downfall, not customers. Block me $#*!*oles.TF

This is a money grab. Customer service is non existent. There was a mistake made on my behalf. I placed an order to be delivered 3 weeks out from the date of the order. I needed to make a modification to the order and they would not exchange it and they would not cancel the order.

Since there's no way to give zero stars, Send A Cake gets one. Ordered a cake 12 days prior to my granddaughter's 10th birthday which was on January 24. Still no cake and it won't be delivered until January 29. I asked to cancel the order and was told no because it is in transit. NO ACCEPTABLE!

Ordered for a special birthday. Was slated for delivery the day before the birthday. I kept tracking the order and it literally was stuck in Oregon for a week. I attempted to obtain a refund, nearly a week past the delivery date. I was then shown an updated transit alert stating that it was now on the way from Oregon and en route to the destination….a full 10 days past the promised delivery date. I can't wait to see what this cake and box look like. Don't purchase. Cool idea, terrible execution.

Ordered from Send A Cake for my daughter's birthday. Package to arrive on her birthday--awesome. Birthday came and went with the tracker showing that her package was still going to arrive on her birthday, 6 days later and still no package, still showing arriving by her (past) birthday. Send a Cake gave a 50% refund but it does not matter if the package is not received. Also, purchase Rout insurance but was told that it did not apply. Use another company.,

I ordered on Jan 13/2024 prior to my breast cancer surgery for delivery of 01/20/2024 as a birthday surprise for my grand-daughter and still have not received my order and the company keeps blaming FedEx for the delay and refusing to step-up and take responsibility for the delay as the company should, (as they were paid for product and service) terrible customer service all thru emails. I would NEVER recommend this company if you want it to arrive on time. Also they keep saying the cake is ok to eat whenever delivered as it can be left out for over a week after delivery and still fresh. I refuse to get food poisoning.

First, the item never arrived when it was supposed to. I call "Send a Cake" and they tell me to fill out a claim request for the DELIVERY charge refund ($18). I asked for a full refund since I never received the item on my wife's ACTUAL birthday! Well, I'm still going back and forth with them and they just refer me to their "refund policy". Paid $103.92 and will probably not get reimbursed because I don't have the time nor the patience to follow-up with their useless customer service reps. All they keep saying is they are sorry BUT not sorry enough to fix the problem or listen to their paying customers. I'm never using this company again and will be sure to share my experience with everyone who will listen. Next time I will stick with Edible arrangements, they don't disappoint!