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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I was incorrectly charged by you guys from PayPal, I called and emailed and you guys didn't give me a refund. I am very disappointed, how can you guys charge me for something I didn't use?
You steal from my bank account which is fraud please stop last time request
I was double billed same amt,same time.Could to anyone with a brain.An investigation not serving was initiated for over a week, too much redtape like I'm changing them.15 e-mail mail and the final result 10 business days for credit to appear on card going into next cycle which forces me to dispute. Horrendous handling of their mistakes. There were more mistakes. They don't allow my photos because of nudity. I was clothed. They allowed a porno picture of 2 people having sex with penis in vagina for have a day - hypocrite united!
They are honest and straight, unlike some competitors I could name, wgo don't know answers or if they do won't tell you, and as for their definition of VAT which sometimes gets added on top, competitors have no understanding!
Lots of questions saying "what can we do", but don't like suggestions like "bill me at web price" and claims "not a billing question". What exactly is a situation where they are trying to charge nearly double webprice if not a billing question? Put pressure on me to contact webmaster, though surely that's their job which they've just done weeks later when directly suggested!
Vous deviez arreter une procédure de paiement...je viens de vois aujourd'hui, avec ma banque, qu'en réalité vous n'avez pas suspendu le paiment alors que vous m'aviez indiqué que le feriez! Très déçu de votre comportement
Was fine. I will verify later, with more details.thank you
As stated earlier in the title. The second star is for atleast you following up when emailed that "You Suck", a week after the original contact. Now am I being acknowledged or just messed with?
Muy satisfecho por el servicio recibido. A pesar de ser un fallo por precipitación mía al no leer todo el contenido del articulo esta empresa me a solucionado el problema con rapidez y eficacia lo cual es de agradecer. Repito, estoy muy satisfecho por servicio recibido así como la rapidez y eficacia para resolver tal problema. Gracias.
Der Kontakt per Email war total unkompliziert und jederzeit auch auf deutsch möglich. Es wurde sehr schnell unbürokratisch geholfen. Absolut top!
Wanted to cancel renewal and they were very quick to respond and advised that renewal had been cancelled. Very impressed!
I have never allowed that vipmembers.net site to charge me. I have no idea what it is and I've been billed TWICE!
Still waiting for the second refund
I think my request has been fulfilled quickly and efficiently, I couldn't be more satisfied.
I like when things don't get complicated, and you didn't make it any harder. Thanks
Se comunicaron pronto con mi queja, y se resolvió en una plazo de 3 días, gracias
I was offered a 20% discount on my Naughty America account. I asked if the discount could be for Brazzers instead and was never given a response on the discount.
Новый ответ на заявку #CS*******: Добрый вечер, я до сих пор не получил свой платеж, что случилось? Код транзакции 7DE*******Y*******E Номер счета B-*******CU*******K Номер счета 2ace4dd9-3958-4d95-8898-b0aa00f231fc Уточните пожалуйста, я проверил в PayPal и там нет вазрата? Почему?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members