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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Hello. I have not been able to access your werbsite for several weeks. On my than one ocassion I have Isent a screenshot to your customer service showing that my membership has been cancelled and I cannot log in. You keep telling me that I have an active membership but it is obvious that I DO NOT HAVE AN ACTIVE MEMBERSHIP! Please reimburse me for the last payment that you have debited from my credit card, since I am blocked from using your site for many weeks. YOU ARE NOT AUTHORIZED TO DEBIT MY CREDIT CARD! I am sending a copy of this email to my credit card company, as this is criminal, unauthorized activity.
My membership wasnt cancelled as i have been told from your Agent. Now ive Seen that i payed for 4 more months and wasnt even able to use that membership because i thought your Agent cancelled IT.
I appreciate that your reply to my cancellation request was prompt.
Jerome has helped me to resolve something I urgently needed and has done it with more than acceptable customer service.
Ich wandte mich mit einem Anliegen an Segpay.Abuchungs Versuche durch ein angebliches Abo.Ich erhielt sofort Hilfe und eine Kündigungsbestätigung als ich ihnen mit tei das ich nicht im wissen dieses Abos sei.
Necessary questions were asked once and request was taken care of.
Great because is easy to understand the esteps I had to follow without getting confused
少し時間がかかりましたが、キャンセルの要望ができ、問題を解決でき
安心してキャンセルが思うようにできました、
これからもSegpayにお世話になると思います。
I signed up for 1 month and got a e-mail the next day saying it was reacuring well that was not right so i sent a e-mail explaining it and got a reply with in minetes say it was not going to happen (so it was one off payment) thank you
Fast transactions and quick helpdesk response. The site I just subscribed was unsatisying though cause I didn't know they don't allow downloads anymore even to members.
Told this company to please refund a credit card on an account I didn't use anymore and they swiftly did just that the following day. Appreciate you! Thanks you, Michelle Salyers
My American bank refused to authorize payments to the site, so I used my Brazilian bank account and the transaction was processed normally.
Hi, my name is Naser Khan 13 days ago. I purchase the website but I can't access. My Visa card last digit 4533. I already checked my account. You already received my money.
I had to contact Segpay when I was charged for 2 subscriptions having only, conciously, subscribed for one and I could not access the site I wanted to with my login credentials. So, I requested that both the subscriptions be cancelled. The response from Segpay was very prompt but originally just said that the credentials worked OK. I advised again that I did not want one of the subscriptions at all and that following poor experience I wanted them both cancelled. Cancellation was made but the charge for £18 was maintained so I paid for something I didn't want and never used. Not a good experiance
In the faq section your site says that you accept prepaid visa and Mastercard, and that if it is declined then I can contact customer service for a reason for the decline. When I contacted customer service I was told to use a normal debit card. I want to use the prepaid card I purchased specifically for the purpose of buying credits on your service.
I asked you to cancel my "free period" membership and was asked to provide details of my e-mail address, my bank card, and any references I had received when starting my membership. I had to provide the latter details twice and asked for confirmation that my short-term membership had now been cancelled. I received no such assurance/confirmation (so far) but was asked to rate the quality of service. What service? I'm still waiting for you to confirm my account is closed.
Very poor. Rejected my claim that the payment was not authorised by me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members