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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Not satisfied not satisfied not satisfied not satisfied not satisfied not satisfied not satisfied not satisfied not received
Waste of time. Wou wouldn't accept any of my forms of payment. I use my cash app card. Wouldn't work. Then I went and bought a Visa gift card. And that wouldn't work either. So I couldn't use the service at all
Segnalato un pagamento non autorizzato, risolto in un paio di giorni
I haven't heard one thing from your customer. You still own me a refund. After improperly billing me & not refunding me my money you have the gall to send this to me
I contacted Customer Service with a log in issue. They issued a new User Name and Password, and then they canceled my account - with no request from me.
I had sent an email to Segpay, requesting to cancel ALL subscriptions purchased through Segpay, including two that I remembered and for which I provided Username and Purchase ID. I received an email back explaining that they could only find one active subscription. But when I searched my records, I found another active subscription that was missed by Segpay. If I had not found it and cancelled it myself using your automated email service, I would have been charged another month. I can only hope that no other active subscription(s) were missed. But can I trust Segpay with it? I did however appreciate the quick response and email follow-up.
Hi i have bought many times on Segpay, but when i make An order, i have to pay and Thats normall but half of the time the money Goes off my bankaccount but then i dont get any coins, you can check my bankaccount how many times i bought but most of the time i did not get anything. Now i feel cheated, its not normal for a website like that, how do we please fix this?
Kindly regards
Dave
I've asked multiple times for an explanation but none has been provided with proof that I ever disputed a charge. I agreed to pay if I did dispute a charge but they refuse to provide any information.
Hacker Made a false subscription over my Account a segpay helped me very fast and gave good Information about where it was. At the end they canceled the subscription
Hi, I am enjoying the website, however I do have a suggestion of how you all could improve on. It would be to allow first timers to the website, a few free credits so they can send messages
Unfortunately, I did not receive a refund for my purchase. Which I am dissatisfied with
Fast and to the point. No questions asked. No questions open on my side. Just good Service
Great experience canceling my subs as it was prompt and simple and all through email. Took minutes to get a response.
Meine Kündigungen wurden nicht umgesetzt. Es gibt weitere Abbuchungen, die ich nicht erlaubt habe.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members