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Segpay

3.3

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From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

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New Jersey
1 review
0 helpful votes
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Very good services
November 6, 2024

So far best customer service ever, they solve my problem very quickly.
They didn't push me to stay with the subscription.

Date of experience: October 26, 2024
Virginia
1 review
0 helpful votes
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Great support
November 6, 2024

I was concerned over an accidental purchase. The team replied quickly and resolved my issue.

Date of experience: October 26, 2024
Argentina
1 review
0 helpful votes
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Compra de monedas en onlytits.com
November 5, 2024

Buen día.me gustaría saber como comprar monedas en esa página a traves de Pay Pal.

Date of experience: October 26, 2024
North Carolina
1 review
0 helpful votes
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Un happy
November 5, 2024

I emailed 2 times because i kept getting billed. I asked in both emails for anything in my name to be cancelled. Both times i was told i had no active subscription and the. Ingot billed 2 more times. Only to find out i had 2 auto pay subscription after you got my money. No refund was issued for either of $39'.95 charges i was told originally i didnt have.

Date of experience: October 26, 2024
Morocco
1 review
0 helpful votes
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Good service... Positive outcome... Surprisingly easy...

Date of experience: October 26, 2024
Michigan
1 review
0 helpful votes
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Unsatisfied customer
November 5, 2024

I up graded my account and can't sign into my account, try changing the password takes 2 days no way to change my password!

Date of experience: October 26, 2024
France
1 review
0 helpful votes
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Changement de carte banquaire
November 4, 2024

J'ai changé de carte banquaire et vous utilisez les informations de l'ancienne carte mais quand je veut acheter des jetons avec les informations de la nouvelle carte la transaction est refusé; mon identifiant cam4 et stripchat: kentin49f

Cordialement

Date of experience: October 25, 2024
Finland
1 review
0 helpful votes
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Laskutus
November 4, 2024

Minua on veloitettu perumistani tilauksista 4 kk turhaan

Date of experience: October 25, 2024
Pakistan
1 review
0 helpful votes
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Excellent
November 4, 2024

Best service, responsive, segpay always care his customers. Recommended, appreciated.

Date of experience: October 25, 2024
Australia
1 review
0 helpful votes
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Seen as suspicious by card operators
November 4, 2024

I think a payment service like yours should ensure that credit card companies are willing to trade with you.
Instead declines and potentially embarrassing follow up emails.
Yours from Australia…

Date of experience: October 24, 2024
Texas
1 review
0 helpful votes
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Swift and reliable service
November 3, 2024

I had a subscription I did not remember I had, I asked Segpay to assist in cancelling it and they responded quickly, informed me about the subs and cancelled it as I had asked. Thank you

Date of experience: October 24, 2024
Mexico
1 review
0 helpful votes
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Devolución de servicio
November 3, 2024

Ya me hicieron la cancelación aunque aún no recibo el dinero

Date of experience: October 24, 2024
Colorado
1 review
0 helpful votes
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Rediculous
November 3, 2024

Never received cashout and was told a new account had to be made to transfer funds to instead of simply sending them to me.

Date of experience: October 23, 2024
Chile
1 review
0 helpful votes
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Antigüedad de las peliculas
November 2, 2024

Las películas son muy antiguas y de mala calidad de video

Date of experience: October 23, 2024
Spain
1 review
0 helpful votes
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Poor service with 2 problems
November 2, 2024

My problem was not resolved. I still cannot enter the site Adulttime.
Furthermore I have tried several times to cancel my membership to the site www.brazzers.com.
My cancellation has not been confirmed. Segpay has all the necessary information to cancel my membership and has not answered my various emails. Please check and confirm cancellation

Date of experience: October 23, 2024
Canada
1 review
0 helpful votes
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Issue Resolved
November 1, 2024

The issue was resolved in a timely manner. It was resolved as I wanted. Good customer service.

Date of experience: October 22, 2024
Australia
1 review
0 helpful votes
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Won't let me cancel
November 1, 2024

$#*! it saying I have no purchase history when it's taking out to much money

Date of experience: October 22, 2024
West Virginia
1 review
0 helpful votes
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There were transactions made from my card to Segway on September 21st and 27th then October 3rd and 7th I did not approve of. Someone hacked my account and used a dirty site and I need refunded still thank you. It was quite a bit of money as well!

Date of experience: October 21, 2024
Italy
1 review
0 helpful votes
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Refound
October 30, 2024

After contacting customer service in a few days I managed to get the refund

Date of experience: October 20, 2024
Tennessee
1 review
0 helpful votes
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Terrible Customer Service
October 30, 2024

I never received help. All I needed was help getting my payment to process. I got asked the same info several times and referred to everyone else for help. I literally had to wait until my subscription was over, cancel everything and then repurchase it. The problem just wasn't that difficult. If I had a choice to use any other payment processor I would!

Date of experience: October 20, 2024