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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I've sent segpay multiple emails asking them to refund my recent deduction for the feetfinder membership I've canceled and they've sent me feedback/review emails but there's still no reflection of money in my account.
I tend to get your service about once a month every few months, so I have to cancel my monthly memberships and then reactivate - you actually make that easy and do not give me a hard time. Thank you
My problem is when I go to use numerous charge cards and they get declined, They gave me #CS*******,they said it was resolved but I still can not use the charge cards, Please resolve this issue.
Nicht besonders kann nicht positives schreiben Erfahrung gleich null
They responded to my claim request immediately.
I hope to receive the money back very soon, to close the case.
Thank you
They have all the necessary information to process the billing correctly, but whenever I call to cancel, they request details about the account. They insist that without the billing number, ticket number, and email (which they already have), they cannot proceed with the cancellation.
They did as promised. Cancelling was easy. You can try sites without being worried about the cancelling process.
I signed up for membership and was immediately hit with fraudulent charges on my bank account. I've had to shut down my bank card and dispute all the charges. I also reached out to the merchant and they didn't help, I had no email or way of knowing my account information because it was never sent, so they couldn't find my account information.
My problem got not solved. I've got billed without having access to the services I payed for.
Investigated well and solved in the client's favour due to an unfair website one click payment accidentally made.
Thank you so you support in solving my problems and dealing with it so quickly, you have been very helpful.
I had an issue where i got charge for some other sites I did not access through 3rd party but the staff did not hesitate to help me and make sure I was refunded, I had to go back and fourth a couple times but eventually got my refund, I rate their customer service 5 star due the the or reply time and outstanding help
Simple and straight forward, pushed aside my initial fears and concerns.
Me cobraron y nunca me reconocieron el pago, no me hicieron devolucion, simplemente me robaron dinero de la tarjets como si nada
Charge was redirected and I was refunded immediately.
You debited my Mastercard and I couldn't find the dertails on your site. You kept writing, it was an otter company. So in the end I blockef my Mastercard.
It was very hard to find, where it is possible to finish the payments. You have to scroll down and find the right place, where to click and to follow the advices. At the place, where I would expect these menu (upper right corner) it is not possible to click anything...
The next things is, that the segpay live agent was not responding to my questions. I did write several times, but there was no response (at least not within a minute or so).
When I frustrated stopped my efforts and opened my email programm, I found 2 emails as a resonse to my questions. These emails did solve my problems, so in the end it was fine...
I was expecting a hassle trying to cancel this account, but Segpay made it easy as pie.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members