Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Segpay

Segpay

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
How would you rate Segpay?
grey stargrey stargrey stargrey stargrey star

Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Raymond L.
Unfollow Raymond L.
Share Review
Report Review

Easy communication
December 16, 2024

Quick and easy. No back and forth or begging to stay

Date of experience: December 3, 2024
Germany
1 review
0 helpful votes
Follow Frank K.
Unfollow Frank K.
Share Review
Report Review

Quick
December 16, 2024

Quick and helpful
Thanks a lot for the convenient support

Date of experience: December 6, 2024
GB
1 review
0 helpful votes
Follow Kai R.
Unfollow Kai R.
Share Review
Report Review

Terrible
December 16, 2024

Not had any of the money that I wanted back they tried to refund $19.99 but never cleared

Date of experience: December 6, 2024
Switzerland
1 review
0 helpful votes
Follow Spinetti U.
Unfollow Spinetti U.
Share Review
Report Review

Customer Service
December 15, 2024

Please don't ask me, I asked and have an answer and hope no problem with my Suscribtion by
AdultPrime.

Date of experience: December 5, 2024
Alabama
1 review
0 helpful votes
Follow Oona R.
Unfollow Oona R.
Share Review
Report Review

Would not refund
December 15, 2024

Subscription had been canceled for a long while then it auto renewed anyways so I had to cancel again and they won't refund. I will not recommend

Date of experience: December 5, 2024
Pennsylvania
1 review
0 helpful votes
Follow Laila Q.
Unfollow Laila Q.
Share Review
Report Review

Bad
December 15, 2024

Want to cancel my subscription and no one wants to help me

Date of experience: December 5, 2024
Canada
1 review
0 helpful votes
Follow David X.
Unfollow David X.
Share Review
Report Review

Unacceptable
December 14, 2024

Ordered a product of decals. Never received them won't give a refund. We'll deal with Paypall now

Date of experience: December 3, 2024
Idaho
1 review
0 helpful votes
Follow Erica E.
Unfollow Erica E.
Share Review
Report Review

Refund
December 14, 2024

They said that my refund was "declined"
I am dissatisfied!

Date of experience: December 3, 2024
GB
1 review
0 helpful votes
Follow Dr Roy B.
Unfollow Dr Roy B.
Share Review
Report Review

Thank you
December 12, 2024

The email team were very good. They responded quickly, politely and effectively.

Date of experience: December 2, 2024
Georgia
1 review
0 helpful votes
Follow Mark P.
Unfollow Mark P.
Share Review
Report Review

Poor service
December 12, 2024

Who or whatever I dealt with used an algorithm to deal with a problem rather than help find a solution. Lazy.

Date of experience: December 1, 2024
Germany
1 review
0 helpful votes
Follow Marvin B.
Unfollow Marvin B.
Share Review
Report Review

Feedback
December 11, 2024

Habe meine Stornierung beantragt und habe keine richtige Antwort bekommt was jetzt passiert

Date of experience: December 1, 2024
GB
1 review
0 helpful votes
Follow Peter V.
Unfollow Peter V.
Share Review
Report Review

Incorrect amount of payments
December 11, 2024

I had authorized a £5 payment but over £30 was taken from my account. Additionally, I haven't gotten any service for that money. Communication is friendly but the problem hasn't been solved.

Date of experience: December 1, 2024
California
1 review
0 helpful votes
Follow Jake B.
Unfollow Jake B.
Share Review
Report Review

Banned account
December 11, 2024

My account has been banned twice for the same reason. And I pretty sure it's because I look really young too be 22 and women report my account. The first reason I was able to email you guys and get my account back. This time you guys can't find any information on my account, email or credit card number too. Seems like I'm getting scammed for my money.

Date of experience: November 28, 2024
New Zealand
1 review
0 helpful votes
Follow Irene H.
Unfollow Irene H.
Share Review
Report Review

Disappointed
December 10, 2024

No further sorted waiting on my refund as I did not.subscribe to these people

Date of experience: November 23, 2024
Washington
1 review
0 helpful votes
Follow Leo R.
Unfollow Leo R.
Share Review
Report Review

Still have not cancelled the charge
December 10, 2024

I wanted to cancel charge to my paypal account and it hasn't been cancelled and ive still been charged

Date of experience: November 29, 2024
Kazakhstan
1 review
0 helpful votes
Follow Lex G.
Unfollow Lex G.
Share Review
Report Review

Regarding automatic monthly payments
December 9, 2024

So nice that managers provided everything correctly and due to the issue. I wasn't able to switch it off in my profile. Hope to see this function in the future so not to distract them

Date of experience: November 29, 2024
NL
1 review
0 helpful votes
Follow Johan D.
Unfollow Johan D.
Share Review
Report Review

U helpt mij niet verder!
December 9, 2024

Van 26/11/2024 heb ik een betaald abonnement op Girlfriend films. Dit is gehackt en de hacker heeft dat account overgenomen en kan zelf niet inloggen.

Ik wil het geld tergestort krijgen.

Date of experience: November 26, 2024
Germany
1 review
0 helpful votes
Follow Johan K.
Unfollow Johan K.
Share Review
Report Review

Abo girlfriendfilms
December 9, 2024

Ik kan bij deze site totaal niet inloggen. Ik wil mijn geld terug 107,93 euro

Date of experience: November 26, 2024
Canada
1 review
0 helpful votes
Follow Isabelle A.
Unfollow Isabelle A.
Share Review
Report Review

Rapid
December 9, 2024

Rapid and fast for the demand that i have. Really good

Date of experience: November 28, 2024
Arizona
1 review
0 helpful votes
Follow Scott X.
Unfollow Scott X.
Share Review
Report Review

Helped
December 8, 2024

They answered me back quickly and resolved my issue

Date of experience: November 28, 2024