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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Very quick response the rep was very good with answering my questions and resolved my issue
Horrible, my issue still hasn't been fixed and i'm experiencing the same issues.
Responded quickly and helpfully to my request to cancel a subscription.
I used a certain website to purchase certain things and then realized after I hit pay I was charged three times for one transaction. Had to contact PayPal and my bank to cancel.
Ya me han robado 2 veces desde este sitio SEGPAY.COM, tuve que bloquear mi tarjeta. Nunca he dado mi consentimiento. No sé quienes son no he comprado nada. DELINCUENTES!
Courteous staff answered my query immediately and problem was solved
I love everything I have seen on your site and so keen to get selling but im finding the verification process so hard, I have just moved to this country to life ( Portugal and they dont post or put addresses on the bank statements and I am staying at my friends house so all bills are in her name and my id like my drivers license are all in my irish address,
I tried your app and was unhappy with its performance. I wanted to try it for one day and I paid the dollar and then canceled 12 hours later are there about. I received confirmation from the processor letting me know that it had been canceled. I also received confirmation of cancellation from the Webpage Provider and then six hours later. I am notified that you charged me $39.95.
I made a request to cancel my subscription. I canceled in plenty of time before the deadline And I receive confirmation that it had been canceled, but you still charged me. I am working with PayPal to reverse the charge since your company has not addressed the problem.
I have had a really good experience in the contact with Segpay. Professional employees. Quick responses.
Josef, Your vote of confidence means a great deal to us. Thank you so much!
Luckily I had your help when I was taken in by fishing
Stevie, We appreciate the 5-star review. Always remember we are here whenever you need us.
No me an podido activar mi cuenta tengo como 4 días que no me dan ninguna opción
Frank, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.
Operadores en español la verdad no he resuelto mi problema y estoy angustiada
They resolved it very quickly and were very attentive.
I had a terrible experience. I was able to join Teamskeet regular membership no problem, but when I tried to upgrade to Premium Membership my card was declined. I tried this multiple times with the same results. I contacted both Teamskeet help center and Segpay help center but no one could figure out how to fix the problem, so I had to cancel my monthly membership in Teamskeet.
The log in user name and passport given to me keps being rejected at the website log-in page.
I contacted customer who claim the have a great customer service BUT it will take 48 hours! 48 hours later it been passed onto someone else to resolve the problem with another 48 hour wait.
Surely they could give new log-in details that work or give me a refund. It appears segpay have no customer service at all or competent technical staff.
It just a ticket to nowhere.
I had purchased a one day subscription on my down time, and when I wanted it cancelled the next day, segpay was able to cancel it for me without worry. Thank you!🙏
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Denise, Your vote of confidence means a great deal to us. Thank you so much!