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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Never order never needs why u charge money i need refund please
Requested a refund and was responded to within an hour. Great customer service.
My query was handled very very very very quickly and efficiently
...I have sent the transaction in question over 3 times and was reimburse the incorrect amount.
Tout était impeccable! Professionnalisme, amabilité et efficacité! Merci beaucoup!
I sent everything that you ask for and still didn't get my money back on something that I never authorized in the first place. How many times do I have to send the information that you asked for?
The company quickly took care of my request and responded as soon as possible.
Dear Team customer Service Segpay
The communication is good.
If I would receive my money back, my rating woukd be much better, because my problem is still not solved
Kind regardsfrom Germany
Ray Hoffmann
I had subscribed 3 days triple with a welknow adult site but they charged also my credit card for one year, due to site.policy they had also charged me for annual subscription in case i decided to ask the cancellation over three days on trials so I asked for support. Y think was not so correct to charge also for one year of subscription in case.i was not cancelling my account in time. They solved in couple of hrs.
I had a billing issue. I sent it through and they without hesitation fixed the issue for me and sent me a confirmation. Thank you
My smartphone was still ON in my pocket and my finger just tappded premium service and it activated accidentally... so I emailed cancellation request and Nicha handled it very quickly. I really appreciate it.
SegPay customer service was very helpful and fast! My issue was resolved within 24 hours. Thank you very much
Had technical problems for some reason, website I subscribed did not work but received a refund easily thanks!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members