Secret SalesReviews 632

I have bought a few things from them over the years and whilst they took time to arrive, they were OK. However, my recent experience has been awful. I order some items c 6 weeks ago, their deadline for dispatch is now 2 weeks overdue and I cannot get a response from them as to when the items are likely to be delivered- other than a standard message that they will investigate and come back.

I also asked to cancel the order as it has not been dispatched and was overdue but again, received a response that they 'would investigate whether it is possible to cancel'.

Not sure how this particular incident will end but will never buy from them again.

While I've never had a bad experience with SecretSales I don't think a lot of their products are genuine. I've received a couple of products that we're very bad quality - now if the were true designer products they would be a lot better. Plus I've found that with non-designer things (Lights, Decorations, etc) You can go onto Google and get the exact same product for a lot cheaper.

Be prepared for it to take a good few months for things to arrive as well - you pay £5 for delivery you'd think it would come a lot quicker but clearly not.

They used to be a really good website a couple of years back but now don't expect much.

I've been a customer of SecretSales for a few years now and have always been pretty happy. BUT recently I ordered 2 bags from them for which they took the money from my account the next day. Finally after about 6 weeks 1 bag arrived. I disputed with them that only 1 bag was delivered and after about 5 weeks they replied saying that they sent 2 and that HERMES the courier company delivered the parcel so for them the dispute is closed and I will not be receiving a refund.
SO basically I'm £49 poorer, without my bag I'm really angry with this company who showed a total lack of care and understanding.
I will never order from them again and I warn you to beware as basically they are thieves who take your money and don't deliver the goods.

Terrible!
Firstly, I waited an age for my item to arrive (Im talking months not weeks), then discovered it was poor quality material (shirt). The worse thing was it was supposed to be an XXL but was more like a medium. When I contacted secret sales customer service initially I was chasing the delivery as I had received an email telling me the item had arrived. I eventually tracked it down and discovered it had been delivered to the wrong address, infact it had been delivered to a vape shop that no way matched the address given. Back to the item its self, when I contacted customer service again this time about the problems with the item itself, I was told the item is from China, so I should have expected timing and size issues with the item?. This made me angry as I obviously wouldnt have ordered the item if Id have known. I received NO call during this whole debacle and told that as a curtisy I would be sent a label to return the item, this after all my time and trouble I felt was a slap in the face, and I have not the time and patience to try and get a refund from China after the time and effort I have had to use this far.the garment is now a cleaning cloth (a small one) and secretsales has lost a good customer 0 out of 5

Hi,

Be careful while buying anything from them.

I have ordered nearly 2 month ago, but no news until yesterday. Have sent serval emails but not the service was really disappointing. They dont care onces they got their money. They take money in 2 Sec but cant even reply in two weeks and cant send da shopping in 2 months. After serval emails long wait I got an email saying that they are not able to send my order. Will never buy anything from them again.

I really wounder if they sale authentic goods n new. If ur buying a watch form the market which comes with 2 years that company warranty but Secratesale dont do this. Lets suppose if ur buying Armani watch it should say 2 year Armani company warranty.
Then why they are selling it with 6 month Secratesale warranty.

They do deal with some small shops n online website which are out of the country. So be aware. They are just broker, ordering ur things from China India & sale it on high tag price here etc etc etc.

Plus high cost of delivery. Shouldnt charge twice for buying two things form same supplier.

They do mislead the customer on original retail price and sale price.

Few of thier model even we cant found in market dont know from where they import it.

Hope it will help all buyers to be carful and find an alternate.

Awful experiance!
I paid £5.95 for the postage of 2 items -> first item was too small despite using measurments from their website, second product was faulty as half of the fairy lights did not work and now I have to return both for additional £3.95 to send it back! By the way how funny that posting exactly the same product costs more by £2 when it comes from them! By becoming their customer and using Secret Sales website I am £9.90 out of pocket and am left with nothing!

Do not order anything off these people. I ordered a Christmas present at the beginning of November (so you would think plenty of time) when nothing had arrived by the 19th December I tried calling the company and they weren't taking any calls so emailed them as the status on their web site only showed the item as being a confirmed order.
Next thing I receive a text message from Hermes saying the item was out for delivery, but it never arrived and the tracking number I was given didnt exist.
Finally SS gave me a refund having had my money for 6 weeks and I'm sure with never any intention of supplying the goods and when I complained offered me a £10 credit to use on their site! Why would I order anything else off them?
I asked them to review their offer and I've heard nothing since... surprise surprise

So, my partner ordered a Jacket as a Christmas gift, in November. Admittedly the returns policy wasn't read as the jacket size ordered would normally be spot on.
However on opening at Christmas it was too small. Now we then went away and given the fact that SecretSales are not going to be open Christmas day, this was left to be dealt with until our return.
Unfortunately on our return, and realising the 14 day caveat, I contacted SecretSales to see if they would allow an extension, given the time of year and circumstances, as i'm sure most people buy Christmas gifts ahead of time.
To Quote - Unfortunately you are now outside of the 14 day returns period meaning we can no longer accept the return. Our returns policy is clearly stated on our website. Furthermore instructions on how to create the RAN to return your order was available on your SecretSales account.

A very indifferent No.
There was no compromise, no attempt to assist.
Would i use them again, no...
Buyers beware is my only warning

The worst service ever
I ordered my item on 13th December which was meant to receive on 19 December
They sent me a tracking number for myHermes which says the order was placed as i spoke to the myhermes they told me the order was placed but the item there was no collection
There line was closed till 2nd i called them up after one hour wait they said we put a complaint through
I spoke to them today and they lied about the item was lost
It was Christmas present and the only thing i was told we are sorry
They done it second time when i asked for refund i was told you will receive it in 5 days
I would highly recommend to not order anything from them and report them
Useful

I have used Secret Sales in the past and haven't been disappointed as I only purchased from known brands. However I spotted a lovely coat today from a brand named EMASS (never heard of before?!). It was at £115 which isn't unreasonable for a fashionable coat but the original price was down at £350 which is quite a lot! I decided to google EMASS coats and a Ukrainian website popped up - long story short - they sell it for 2500 rph which is £70!
I can't say anything bad about buying known brands from them - but would never ever buy from them unless the brand is really well known!
Always do your research!

This is the worst company I've ever had to deal with. If I ran my business the way they run their business, I wouldn't have a business! They used to offer yearly delivery for £30 a year, but they cancelled it without notice. I had about 9 months to run to the end of term but they refused to refund me for the lost months. When you want to return an item it used to be that they emailed you a returns label free. Now, without notice again, they've stopped doing that. You now have to pay £3.95 for one, plus the cost (another £3.95) to return the item. So it's costing almost £8 to return an item. On top of that I've asked them to send me only 1 email a day instead of the 3 or 4 that I receive. Makes no difference, still receive 3-4 emails every day. That's it - I'm done with them!