Sebastian Cruz Couture

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Sebastian Cruz Couture

sebastiancruzcouture.com
luxury, professional, formal men, womenAge 26-45, 46-60
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From the business

We are a luxury menswear brand that design complete head to toe looks. We design for the bold, and inspire our customers daily with unique looks. Our passion is to help you tell your story by creating a unique style that connects with you and makes you feel amazing! Our tools are our designs.

We look forward to you joining our bold family!


sebastiancruzcouture.com
+1 855-723-2653
USA
Founded in 2013
Clothing item from Sebastian Cruz Couture
Fashion apparel by Sebastian Cruz Couture

Business Highlights

General

Year Founded: 2013
Target Gender: men, women
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (Florida)

Returns

Return Policy: not free
Return Instructions: item(s) must be new, unworn, unwashed, without any traces of perfumes or other applied scents, and in the original packaging with original tags attached
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: luxury, professional, formal
Body Fit: regular
Available Sizes: Men's (XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 855-723-2653
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, Apple Pay, financing
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Mr. Rebates

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Sebastian Cruz Couture Reviews Summary

Sebastian Cruz Couture enjoys a strong reputation for exceptional craftsmanship, luxurious materials, and unique designs that resonate well with fashion-conscious customers. Many reviews highlight the tailored fit and comfort of their suits, positioning them as a worthwhile investment for both formal and casual occasions. Customers appreciate the brand's commitment to inclusivity, accommodating various body types. However, some concerns regarding customer service, such as potential delays and return processes, were noted. Overall, the sentiment towards the brand is overwhelmingly positive, emphasizing quality and style while suggesting improvements in customer support.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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425 reviews

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Florida
1 review
0 helpful votes
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Top Notch Customer Service
March 5, 2024

I fell in love with a particular suit but it was out of stock. I bought another suit from this company because I love their designs. I revisited the site and my original suit was back in stock. I reached out to the company and they were MORE than accommodating to me. I love a company that returns loyalty with loyalty and ensures customer satisfaction!

Date of experience: March 5, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the kind words. Very happy you had this amazing/unique experience. Thanks so much for sharing.

Philippines
1 review
0 helpful votes
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I loved it
March 5, 2024

I love the jacket and suits! They are beautifully crafted and fit me perfectly. I appreciate the fast delivery and the friendly service. This is the best online shopping experience ever! Thank you so much

Date of experience: March 5, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the kind words! Really appreciate the love and so happy you are happy! Welcome to our bold family.

Philippines
1 review
0 helpful votes
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Where Elegance Meets Innovation
March 4, 2024

Walking into Sebastian Couture is like stepping into a world where every thread tells a story of elegance and craftsmanship. From the moment you enter, the attention to detail is palpable, from the luxurious fabrics draped delicately to the precision of each stitch. The staff exudes professionalism and expertise, guiding you through a journey of sartorial discovery tailored to your individual style. Whether you're seeking a bespoke suit or a statement gown, the experience at Sebastian Couture is nothing short of exceptional, leaving you feeling both refined and inspired.

Date of experience: March 4, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thank you so much for taking the time to leave us a detailed review. Glad you had this experience. We look forward to building some more amazing looks for you!

Philippines
1 review
0 helpful votes
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5 star
March 4, 2024

Stunning pieces, exceptional quality. Each dress is a work of art, making me feel confident and unique. Fast shipping and excellent customer service! 5 stars all around!

Date of experience: March 4, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thank you so much for the kind words and sharing your review with us!

Philippines
1 review
0 helpful votes
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Quality
March 4, 2024

I like their attention to detail and quality craftsmanship that make them a top choice for sophisticated attire.

Date of experience: March 4, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Really appreciate the kind words Sarrah! Welcome to our bold family!

Philippines
1 review
0 helpful votes
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Had their suit for my wedding, and I look and felt awesome! 💯

Date of experience: March 4, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

That is awesome. Can't wait to see pictures. Thanks for your loyalty!

Florida
1 review
0 helpful votes
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True to their word
March 3, 2024

Five stars. One star for listening to what I needed and their recommend. A second start for keeping me updated on the status of my order. A third star for delivering the rush goods when I requested them. A four star for the timeless memories of my special event. A fifth star for overall satisfaction. You have a customer for life and I hope my review translates into many amazing experiences for others.

Date of experience: March 3, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the detailed review! We really appreciate the kind words and loyalty! Glad our brand can leave such a strong statement.

Georgia
1 review
0 helpful votes
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The Sebastian Cruz team was terrific with their communication on timing and process. Suit came in record time with a perfect fit and am very appreciative of the quality and style of both outfits.

Date of experience: March 3, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

We really appreciate the love & Loyalty! We look forward to building more amazing looks with you!

Georgia
1 review
0 helpful votes
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Top tier service.
March 3, 2024

What team, very responsive, know their business and on top of fashion.
Quality service.

Date of experience: March 3, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thank you so much for the love fam!

Iowa
1 review
2 helpful votes
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Pinnacle of Style
March 2, 2024

No matter what I've bought from them - jackets, pocket squares, ties, belt, scarf, etc - I always get a ton of compliments when I wear their pieces! I also love that you can customize and make changes to ensure you get exactly what you want. I've been a loyal customer for years and they always take care or me! Thanks Natasha and Rickie!

Date of experience: March 1, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the kind words Mike. We really appreciate your loyalty and support throughout the years. We look forward to continuing to build some more amazing looks with you! Thanks so much for your loyalty.

Missouri
1 review
0 helpful votes
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The Sebastian Cruz staff responds to inquiries quite quickly. The material is of astonishing quality. I brought my jacket in to have it customized to suit me perfectly. The seasoned and long-serving modifications specialist exclaimed, "Oh! He repeated himself, "That jacket is excellent. In his lifetime, he has undoubtedly seen thousands of jackets. Knowing that I chose something for my daughter's wedding that was excellent and impressed a professional made me feel good.

Date of experience: March 1, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the love! We appreciate it very much!

Washington
1 review
0 helpful votes
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I originally ordered the emerald Brillo jacket, vest, and trousers for my wedding and I ordered the wrong sizes. I spoke to Natasha and addressed my concerns due to me being on a time stamp. They were able to exchange my suit and I received it promptly to still be able to get it tailored to how I want it. The only thing was they didn't have anymore fabric of the Brillo in emerald which I loved and gave me a few options to pick from. I picked the Rosa and was satisfied as it is very classy. More importantly my soon to be wife loved it. Needless to say I had a good experience regardless of the hiccups.

Date of experience: March 1, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for sharing your experience. It means a lot to us. I am so happy that Natasha assisted you with everything needed. We really look forward to building more amazing looks with you. Thanks for your loyalty!

Georgia
1 review
1 helpful vote
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Probably one of the most unique experiences purchasing a suit. I was reluctant at first to send it my custom measurements. I decided to take the risk and follow the find your fit video and trust myself to take the measurements. I made sure to follow the instructions in the video. To my surprise the suit came out great. Fit perfect. I did not even have to alter it. Definitely will be purchasing again!

Date of experience: February 29, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the kind words. We are very happy you are happy and look forward to building more amazing looks for you!

Florida
1 review
0 helpful votes
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My experience has been great dealing with the principals.

Date of experience: February 25, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thank you so much for the love Steve! Welcome to our bold family!

Florida
2 reviews
0 helpful votes
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Outstanding service and quality of garment. I'm a female and it fit perfectly. I'll will be buying 2 more dinner jackets in Ruby and Black.

Date of experience: January 30, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thats amazing! Thanks so much for the kind words and looking forward to seeing the new looks you get!

Florida
1 review
0 helpful votes
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Great customer service!
December 29, 2023

Great customer service! Fast shipping! ++ Great quality

Date of experience: December 28, 2023
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the kind words. Welcome to our bold family!

Oman
1 review
1 helpful vote
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I love the jacket and suit..
December 7, 2023

I love the jacket and suit.it as per description and image shown in the website.

Date of experience: December 7, 2023
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the love! Welcome to our bold family.

Colorado
1 review
0 helpful votes
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Everything was great
November 10, 2023

Everything was great. Thank you. I will be buying more in the future.

Date of experience: November 10, 2023
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the love and we look forward to seeing pictures! Welcome to our bold family.

Illinois
1 review
1 helpful vote
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I ordered a suit from Sebastion Cruz. I received my order and the suit is not correct. They did not make it to my measurements or in the right color. Let me also add, I did not order a custom suit. I gave them my measurements for appropriate sizing and discussed with them that I would have the suit tailored once it was received. It was supposed to come with an extra 4in of material per the sales rep and their website. I also reached out 2 times during the making to check on an eta so I could have the final tailor scheduled. I reached out to them too many times to count over a couple days after recieving the wrong suit. No one would call me back, or reply to my messages. I reached out on all social media as well, no reply. Once I started leaving bad reviews everywhere, I finally recieved an email, but at the same time they blocked me from their social media and deleted my comments. To hide how shady of a company they are. They attempted to tell me that the suits were exactly the same and it is due to lighting. Clearly anyone with eyes can tell that these are not the same. I ordered gunmetal gray and recieved a bright silver. Definitely not the lighting. Now they will not communicate back at all. Sebastian Cruz has now stolen my money, and left me with nothing more than a Halloween costume. Instead of a suit for my wedding. This place is entirely too expensive for this level of trashy customer service, workmanship and theft. STAY AS FAR AWAY AS POSSIBLE, DO NOT BUY HERE!

Date of experience: October 27, 2023
New Jersey
1 review
0 helpful votes
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Ordered navy blue pants as a groomsman in a wedding. What I got was off-color trousers with 6 inch ankle cuts. Unwearable. They don't do refunds and they deduct a 30% restocking fee when issuing a store credit. The whole biz model is designed for the customer to lose. Trousers on the LEFT are theirs. Trousers on the right are J crew. Half the price, better quality …and ACTUALLY navy blue.

Date of experience: October 17, 2023