Sebastian Cruz Couture

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Sebastian Cruz Couture

sebastiancruzcouture.com
luxury, professional, formal men, womenAge 26-45, 46-60
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From the business

We are a luxury menswear brand that design complete head to toe looks. We design for the bold, and inspire our customers daily with unique looks. Our passion is to help you tell your story by creating a unique style that connects with you and makes you feel amazing! Our tools are our designs.

We look forward to you joining our bold family!


sebastiancruzcouture.com
+1 855-723-2653
USA
Founded in 2013
Clothing item from Sebastian Cruz Couture
Fashion apparel by Sebastian Cruz Couture

Business Highlights

General

Year Founded: 2013
Target Gender: men, women
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (Florida)

Returns

Return Policy: not free
Return Instructions: item(s) must be new, unworn, unwashed, without any traces of perfumes or other applied scents, and in the original packaging with original tags attached
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: luxury, professional, formal
Body Fit: regular
Available Sizes: Men's (XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 855-723-2653
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, Apple Pay, financing
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Mr. Rebates

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Sebastian Cruz Couture Reviews Summary

Sebastian Cruz Couture enjoys a strong reputation for exceptional craftsmanship, luxurious materials, and unique designs that resonate well with fashion-conscious customers. Many reviews highlight the tailored fit and comfort of their suits, positioning them as a worthwhile investment for both formal and casual occasions. Customers appreciate the brand's commitment to inclusivity, accommodating various body types. However, some concerns regarding customer service, such as potential delays and return processes, were noted. Overall, the sentiment towards the brand is overwhelmingly positive, emphasizing quality and style while suggesting improvements in customer support.

This summary is generated by AI, based on text from customer reviews

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425 reviews

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Minnesota
1 review
0 helpful votes
Follow Jems E.
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I couldn't be happier with my purchase from Sebastian Cruz Couture. The craftsmanship of their products is unmatched, and their customer service is top-notch. They went above and beyond to ensure I got exactly what I wanted. If you're looking for luxury menswear that exudes style and sophistication, look no further!

Date of experience: May 24, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the kind words & Welcome to our bold family! Looking forward to seeing pictures.

Colorado
1 review
1 helpful vote
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Scam
June 1, 2024

These people are a scam. Don't give them your money or you will be sorry. They make promises they can't keep. Say 12-14 day turnaround but really you won't receive it for months. Then when you say something they deflect and say you ordered while we were busy. You should just admit that you're no good at making clothes and just stop. If you don't believe me go look up reviews on the BBB website. They are known for getting called out for scamming.

Date of experience: May 22, 2024
California
1 review
1 helpful vote
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Scam and fraudulent company
June 1, 2024

Stay away from this company! Sebastian Cruz Couture. https://www.sebastiancruzcouture.com/

Total scam artists! I spent over $2k on clothing and still never received my full order. It's been months now. Every time I contact them they completely ignore me. Not to mention, before I purchased through their site, which is glitchy as all hell (should have been a sign to not order from them), they promised me I would have no problem returning my order. That was my main concern before I ordered as I spoke with someone at their main phone number and they said no problem on returning. They've given me nothing but problems and treat me like I'm a criminal and liar.

It's come to the point that now, they won't even email or contact me back. Been several weeks and nothing from them.

I did receive some of my order and the quality of their product is terrible. Worst shirts I've ever purchased. Material is very low grade and wrinkles so easily. Nothing like Eton or other higher end brands.

They still won't fulfill my full order. It's easy for them to take your money then completely ignore and not send what you ordered. Even though they promised I wouldn't have any issues if the jacket didn't work out, I've had nothing but issues with them and now they won't event communicate with me. I filed a fraud case with my bank and the Better Business Bureau.

Terrible company. Terrible customer service. Terrible quality materials. STAY AWAY!

And get his, I tell the world my experience and they delete all my Facebook posts. They scrub there social sites from all the negative feedback so that they look like a legit company. Nothing legit about them.

Date of experience: May 22, 2024
Kentucky
1 review
1 helpful vote
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Terrible customer service
May 27, 2024

Terrible customer service. No waste your money on this trash

Date of experience: May 16, 2024
New Jersey
2 reviews
1 helpful vote
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I really like the clothes and they sent me a discount as well

Date of experience: May 3, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks for the kind words & Welcome to our bold family!

Georgia
1 review
1 helpful vote
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Everything was absolutely amazing. Very happy with all of the pieces I have received.

Date of experience: April 26, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the love! Welcome to our bold family.

New York
1 review
1 helpful vote
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Wonderful experience it didn't disappoint at all would highly recommend

Date of experience: April 25, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thank you so much for the love Emilio! Welcome to our bold family!


Excellent customer service
February 7, 2024
Previous review

Excellent customer service

Date of experience: February 7, 2024
California
1 review
1 helpful vote
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I have been waiting for years for the opportunity to purchase from this company and was very exciting after saving for so long to make my purchase. I carefully did my measurements according to the video on your website. I ordered two jackets, two shirts and a pair of pants. Excitement does really cover how I felt to finally be able to do this! After ordering, I waited several months and did not receive the order all at once. The fit of the jackets was not good but the best of everything. The pants had nothing to do with any measurement that I sent and I will get the jackets altered but there is nothing to do about the pants. When the shirts finally arrived, the only thing that fit was the collar. Sleeves were two inches short and the torso was like a tent. I contacted customer service about the shirts only because they were so absurd and was initially told that since they were made to orders there was nothing to be done. I replied about that the shirts had nothing to do the measurement I provided and was told to send supporting pictures. I did and was told they would be replaced. That took several more months. I will still need to have them tailored but the sleeves are better. Your marketing is great but the customer service needs a lot of work.

Date of experience: April 21, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks for your message. As soon as I read that you waited several months it immediately promoted me to check the tracking number. You waited 3 weeks which is the typcial turn around time and during the holidays (as you purchased during our BFCM promo) thats actually a really good turn around time. We are usually pretty delayed delivering orders that take place during late nov/dec.

You did send detailed measurements, which we abided by. We did remake the two shirts which you received as well in a timely fashion without having to pay a restocking fee. During BFCM we don't typically do free exchanges as we already provide such a big discount we would go out of business by offering this, especially when customers send in measurements. That said, we took care of everything for you! We appreciate your feedback but I really do hope you can see all the things we did for you as well.

California
3 reviews
0 helpful votes
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I've done many orders with Sebastian Cruz. Very happy with the quality in the service. I love their clothing.

Date of experience: April 20, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thank you so much for the kind words and loyalty!

Minnesota
1 review
0 helpful votes
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Rushed my suit for my wedding!
April 13, 2024

Great customer service to meet deadline will definitely buy again

Date of experience: April 3, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thank you so much for the kind words!

California
1 review
0 helpful votes
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Well I have purchased and have been gifted a total of 5 jackets now. All of them fit perfectly. This last one I ordered was two sizes too small. The order came in at a timely manner (I am a magician and perform on cruise ships for long periods of time) so when I got home tried it on and was bummed out that it was the wrong size. Also their return/exchange policy is a bit lacking and short. But they did send enough fabric to take it out. But matching the pattern was going to be challenging and not look right and $$$ to replace the whole back of the jacket. So this jacket will go in the archives not worth huge alteration. 🤦‍🤦‍🤦‍

Date of experience: March 27, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Sorry to hear you ordered a different size. From what I see it was custom so based on your measurements. Last order was from two years ago so of course things can change and every fabric fits differently. Glad we sent you extra fabric. Cant imagine it being more than $150-200 for alterations. Locally they charge around $120 to alter a piece in this description. Hope you are able to get some use out of it soon!

Philippines
1 review
0 helpful votes
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Astonishing!
April 3, 2024

This suit is a game-changer! Perfect fit, impeccable style. Instant confidence booster. A must-have for any wardrobe!

Date of experience: March 23, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thank you so much for the love! So happy you are happy. Welcome to our bold family.

Virginia
1 review
0 helpful votes
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Great Experience
March 28, 2024

It was great! I needed it to be rushed and they did that sooner than I expected.

Date of experience: March 18, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Good to hear. As long as we know ahead of time that you need it rushed we can typically accommodate. Glad we made it happen for you. Welcome to our bold family

Bangladesh
1 review
0 helpful votes
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The product itself exceeded my expectations. The craftsmanship of the suit I ordered was impeccable, with luxurious fabrics and flawless stitching. Not only did it fit perfectly, but it also felt incredibly comfortable to wear, which is a testament to the care and precision put into its construction.

Date of experience: March 18, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the love! We look forward to seeing pictures!

California
1 review
0 helpful votes
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It took more than a month to receive my order. The product is fine but the wait time is not.

Date of experience: March 16, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Shirt factory has been extremely delayed at the beginning of the year. We apologize you had this experience. Normally its 3 week turn around time. Sorry to hear you experienced an extra week delay. Moving forward if you need items by a specific time please share with us ahead of time as we will always do everything to accommodate!

Illinois
1 review
0 helpful votes
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I was very pleased with the clothes at Sebastian Couture. I love how everything fits perfectly on my husband.

Date of experience: March 14, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the love! We are so happy you are happy! Welcome to our bold family!

Georgia
1 review
0 helpful votes
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They did everything I needed!
March 24, 2024

The team over there went above and beyond to get me the perfect look. My stylist sent me to the website and I was able to chat with someone to get an amazing 3-piece suit with shoes and belt, everything. I was super dapper and didn't stress out once. Great job guys, I'll be back for more very soon.

Date of experience: March 14, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Really appreciate the kind words. Thanks so much for the review!

Arkansas
1 review
0 helpful votes
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Everything from exact shipping notifications, to getting what I ordered and even CS when I needed an exchange due to an issue has been stellar!

Date of experience: March 14, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the love! Welcome to our bold family!.

Bangladesh
1 review
0 helpful votes
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As for the packaging, it was not only satisfactory but also reflective of the brand's commitment to excellence. The suit arrived securely packaged in a sturdy box, ensuring that it was well-protected during transit. Inside, the suit was neatly folded and carefully wrapped in tissue paper, maintaining its pristine condition.

Date of experience: March 12, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for sharing your review with our readers! Welcome to our bold family.

Bangladesh
1 review
0 helpful votes
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The best of the best!
March 22, 2024

Overall, I was highly satisfied with both the delivery time and the packaging. It demonstrated Sebastian Cruz Couture's attention to detail and dedication to providing a premium experience from the moment of purchase to the arrival of the product at my doorstep.

Date of experience: March 11, 2024
Sebastian Cruz C. — Sebastian Cruz Couture Rep
over a year old

Thanks so much for the love! Very happy you are happy. Welcome to our bold family!