Seating MindReviews 449

The product I received is far below my expectations. It's clear the base and back were repainted and the paint was rubbing off within a few days of using the chair. The seat cushion foam is inadequate, and the seat fabric bunches up. SeatingMind has been completely unresponsive from a customer service perspective. Two emails and one phone call have gone unanswered. I'm very dissatisfied and considering filing a complaint with my credit card company.

I have sent 2 emails to check on my order. I have received 2 responses that seem to be coming from an automated system. Both with incorrect information in regards to shipping speed. The discounted price is not worth the hassle. The phone number listed on your website is not manned. I would say that I am receiving poor customer service which would indicate that I did receive customer service which I have not. At this point I would never buy from you guys again nor would I recommend that anyone else buy from you.

There was a delay on shipping when I ordered the chair due to Covid, but completely understandable. When I received the chair there was a hole in the upholstery and the quality of the upholstery that was done was poor. I contacted customer service immediately and they were prompt to let me know they would escalate my issue and provide resolve. It's been 3 weeks since I have heard anything and have sent 4 follow up emails with no response. I have not used the chair as I am waiting to hear if I need to ship back. There is a 30 day return policy and I am running up against the 30 days. The fine print also states if you return the chair you have to be shipping and a restocking fee. Customer service and overall quality of the chair has left a sour taste from ever recommending or doing business with Seating.com.

I would leave 1 star if I could. Seatingmind.com is either run by fools or criminals (or both!). I ordered a Size C Herman Miller chair. I paid extra for size C, I paid extra for the headrest, and I paid extra for the lumbar pad.

After 4-5 weeks the package arrived. Size B chair (much smaller than what we ordered and paid extra for), and no headrest or lumbar pillow.

I immediately contacted them to begin the return and they tried to convince me to keep the wrong chair for a discount. So laughable!

After having to schedule all of the return pick up information with FedEx myself, Several days after the order was returned to them I still have not received my refund. After completing multiple times they finally refunded me 75% of my order. I wrote to them and let them know that it was absolutely ridiculous that they did not refund me my full amount and that they better not try to say it was a restocking fee! They sent me the wrong item and they charged me for things without sending them to me. I truly believe that they sent the wrong item on purpose so that they could keep a "restocking fee"!

This company is so shady and not to be trusted. After I complained and threatened to leave horrible reviews they agreed to give me my full refund back. Guess what? It has been 3 weeks with no reply from this company in any way, shape, or form and I haven't seen my money.

So I guess I paid $112 just for the honor of spending 3 months stressing and arguing with people and wasting hours of my time calling, sending emails, I'm now writing reviews on every platform I can. Trust me! The prices are attractive but it is NOT WORTH IT!

I even emailed them about 11 times letting them know I was going to post these reviews and giving them a chance to make it right...

Ordered and paid April 25th should have shipped in a few days and everything was copacetic, no disclaimers about delays due to Covid19. Wait for item to arrive, nothing. Contacted them 12 days later and go figure, the excuses and blame of Covid19, blah, blah, blah, "we're so sorry the item will ship in the next 5-7 days and we will notify you if there are any further delays". Well, guess what? I forget, another 28 days goes by and still nothing, no contact, no product, no follow-up. Well, customer service clearly is lacking. You know, if you want to blame Covid19 that's fine. Communicate with your customers proactively, not re-actively. And when all else fails and you screw up, offer them something for wasting their time waiting when they could have purchased elsewhere, it isn't rocket science people...