Seating MindReviews 449

I was surprised it took 2 weeks to receive our chairs, seeing as we are situated in Brooklyn (and your factory is in Jersey). We were charged the next day, I received a notification for shipping + tracking number -- and waited...for two weeks for any change in status. Ultimately, we didn't actually have a notification that the chairs were placed in transit -- and they were left downstairs below the stairs (meaning we'd need to actively seek them out).

I am in the process for needing some concerns addressed...I ordered an Aeron Chair with a headrest. On March 7,2019 and I just received it today April 1,2019. The order I received was just the chair with no headrest. I paid the additional fee for the headrest and wondered where it is. Also on my previous order I have a chair that has a tear in the seat. It was there when we pulled it out to put together. I am needing to know what my next step is.

Thank you

I was over the moon to find the chairs I was looking for, as they were sold out everywhere else I found them. The price was great and I got a discount for ordering 6. After I received my order confirmation, I then got an email stating they were on back order and no restocking date was available. I was furnishing an office, so had to go elsewhere, therefore, I requested a refund.
I didn't hear back after my initial request, but rather got an email stating there was a new chair style in stock and I could exchange. I restated I needed the refund. I received word that I would be issued the refund, only to get a separate email a few days later letting me know the same chairs, in a different color were in stock, and if I wanted to put my credit towards them instead. I stressed I had requested the refund and was assured they would move forward with processing. I have received no other word from customer service and it hasn't shown up on my statement yet, so I continue to wait.

I was a bit concerned about buying a "refurbished" office chair, but I really liked the (expensive) one I had at work and wanted to get a similar one for home. Seatingmind had a great price, so I took a chance and was pleasantly surprised. The website was easy to use, and the free shipping (especially since it was such a heavy chair and was shipped already assembled and thus was big) was a plus. One thing to be aware of is that they do sell pre-used items (thus the discount), so be aware of that when purchasing so you're not upset at the condition. My "refurbished to new" chair truly does look new. The only indication that it was used was the wheels, which had some hair caught in the casters. The wheels were also obviously oiled prior to shipping (which is good!), but a lot of it was left on the wheels, and the black grease got on the carpets before I noticed. Both wheels and carpet are cleanable, though, and in general I'm very satisfied.

I've used a Steelcase Leap chair at work for 8+ years and wanted to buy one for my personal home office. I have bought a few on behalf of work through the manufacturer and received a generous corporate discount, but if you don't have an account with them and purchase through retail channels, the price is almost 2x. Not willing to pay that much personally knowing the markup, I found SeatingMind offering a well-discounted price for a refurbished chair. These chairs survive a lot of wear and tear so I was confident the refurbished model would work. It took 15 days for the chair to leave their warehouse, and an inquiry to customer service, but that was answered promptly and the chair was shipped out the next day. When it arrived, it came in a huge box and was well packaged. It appears to be in good condition and works so far. Some minor scuff marks on the frame, which are nearly invisible unless you look closely, but these don't compromise the integrity. The upholstery does appear to be new, although the back upholstery is not the mesh netting that comes with the new manufacturer model. But for saving $300+, I don't mind.