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SeatGeek

2.7

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SeatGeek Reviews Summary

SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.

service
347
value
331
shipping
236
returns
270
quality
288
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Illinois
1 review
0 helpful votes
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Best ticket app period
November 24, 2018

Your platform is amazingly easy. I buy tickets with great confidence. I love the rating feature for the best value, it makes things super easy.

Date of experience: November 21, 2018
Nevada
1 review
0 helpful votes
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Honestly one of the most upfront and honest companies for tickets I've ever dealt with I will never use anyone else but seekgeek

Date of experience: November 21, 2018
Oregon
1 review
0 helpful votes
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Great service
November 24, 2018

Have bought tickets multiple times without any issues. Great place to buy, would highly recommend it to anyone.

Date of experience: November 21, 2018
Wisconsin
1 review
0 helpful votes
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I love seat geek for purchasing tickets to sports sports events.
Easy to use website so you know exactly what you're getting.

Date of experience: November 21, 2018
Canada
1 review
0 helpful votes
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Purchased tickets cancelled
November 24, 2018

I purchased tickets to Lakers@ Heat in Miami on Sunday. The seller canceled the ticket and I was forced to purchase inferior seats.

Date of experience: November 21, 2018
Missouri
1 review
0 helpful votes
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Easy Peasy
November 24, 2018

Tickets from SeatGeek are super easy to purchase and get your ticket transfer. Have bought many times and never had an issue.

Date of experience: November 21, 2018
Georgia
1 review
0 helpful votes
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Consistent service
November 24, 2018

Typically always has the best prices for tickets. Wish it had more promo codes for returning users. Nonetheless, SeatGeek is my go-to for tickets.

Date of experience: November 21, 2018
Washington
1 review
0 helpful votes
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Absolutely amazing game and seats!
February 18, 2021

We had so much fun and the seats were absolutely amazing! Everyone around was nice and fun. Just an all around great time.

Date of experience: November 21, 2018
New York
1 review
0 helpful votes
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Disappointed
November 24, 2018

The return policy should allow a return if its less than 24hrs since purchase. I purchased the tickets and then realized it was for the wrong date and was not able to return or exchange the tickets for the right date. Now I am stuck trying to re-sell the tickets at a higher price of which won't even allow me to break even on the purchase

Date of experience: November 21, 2018
New Jersey
1 review
0 helpful votes
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Delayed tickets
November 24, 2018

Could not find my tickets on the app until I updaged the app. Would have been nice to know that I had to do that.

Date of experience: November 21, 2018
Georgia
1 review
0 helpful votes
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Awesome review
November 24, 2018

I haven't had a bad time at any game that I have gotten tickets too. In fact the Pelicans and Saints haven't lost a game since I switched to SeatGeek

Date of experience: November 21, 2018
California
1 review
1 helpful vote
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Horrible customer service
November 23, 2018

They charge my credit card and told me the listed ticket is not available after the fact. Now I have to wait for 3 days to get my money back leaving me without enough funds to purchase other tickets. I contacted them via email (cause there is no customer service number available on their site) and they kept responding with general answers instead of looking up my specific order. Mean while the same tickets that I've tried to purchase is still showing on the app as available. They did not offer replacement ticket nor have they tried to expedite the refund so I can use the money to purchase other ticket. The worst experience I've had with online purchases.

Date of experience: November 19, 2018
Minnesota
1 review
0 helpful votes
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Emily
November 23, 2018

Fast transactions, site is easy to use and navigate, great visual of your seat view. Expensive fees, I guess you pay for convenience.

Date of experience: November 19, 2018
California
1 review
1 helpful vote
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Worst ticket purchase experience
November 21, 2018

Tickets were not from an authorized reseller, they did not work. Venue had to make an exception to let us in, wasted $50 dollars. Unacceptable, I go to a lot of shows, sports events and I've never had this issue.

Date of experience: November 16, 2018
New York
1 review
1 helpful vote
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DONT BUY FROM HERE
November 19, 2018

In a nutshell - purchased tix from seatgeek for a out of town show. Paid for hotel and transportation Up until the show seatgeek guranteed the tix would arrive. 4 hours before the show NO TICKETS! Complete waste of money! If they wouldve informed several days prior I wouldve cancelled my room and transportation and saved money!
Although they are processing a refund - That still doesn't equate to the amount of money we spent overall. Dont, I mean dont buy from here.

Date of experience: November 15, 2018
Greg P.
Maryland
1 review
0 helpful votes
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Good
November 19, 2018

Easy and quick, just wish I did not have to have the app to pull up my tickets. The buying process was smooth and easy.

Date of experience: November 14, 2018
Illinois
1 review
0 helpful votes
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Very user-friendly
November 18, 2018

I only purchase tickets through SeatGeek. It is hands down the best way to get tickets to any event.

Date of experience: November 14, 2018
New York
1 review
0 helpful votes
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Convenient
November 18, 2018

Hope it goes as well when I use my tickets when my brother and his friend and grandson get to AT&T Stadium in Arlington Texas to watch the Texas State Football Playoffs

Date of experience: November 14, 2018
Minnesota
1 review
0 helpful votes
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Very simple and easy!
November 18, 2018

It took less than a minute to find the seats I wanted at the price I was willing to pay. Seats showed up as scheduled on the app.

Date of experience: November 14, 2018
Poland
1 review
0 helpful votes
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Fast & great deal
November 18, 2018

Actually bought this ticket on SeatGeek phone app right in lobby of coliseum. Outside scalpers were above "market" value & I was able to purchase & download a ticket much cheaper right on site. Can't get much better than that!

Date of experience: November 14, 2018

From the business

SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.


seatgeek.com
Founded in 2009
New York, NY, United States