SeatGeekReviews 2,561

They show tremendous tenacity in refusal to ever refund monies.initially saying only when cancelled. But when cancelled.then they say they have right to refuse refund at their discretion

Try to buy 6 times on seetgeek and had tix. Switched credit cards 3 times because kept getting tix then email said didn't get them. Would rather not
Get them then think I did and later didn't. What a wast of time. Tickets sold out so had to try. Went to Ticketmaster made a purchase and done in one try.

You simply want to purchase a soccer ticket on a Friday night and you get severely punished for it. I don't think I've ever used seatgeek without encoutering awful bugs. As buyer and as a seller. The ticket I bought refused to download. It says "try again in a few seconds" over and over forever. It should never say try again in a few seconds when it's never going to resolve, that's just cheap incompetent programming and a billion dollar corporation can afford better. So I contact customer service, I wait 20 minutes to get somebody, then the person keeps putting me on hold. Eventually I make a comment about how frustrating it is that they should have such buggy website and I get "Grace has left the conversation" - she hung up on me and then disabled my ability to reconnect. Now when I try to ask for customer service it says "CHAT IS NO LONGER AVAILBLE". There's no phone number to call, no way now to get help I'm forced to call AmEx to charge it back. They tell me I have to wait four days to do that. So that's what you get for simply trying to spend two minutes buying a ticket, that's what you get from corporations these days, total disregard total disrespect and abuse and nobody cares. When I inconvenience a customer in my (small) business they do not have to ask for compensation I go out of my way to make things right. Soon as all small business are replaced by corporations, such good experiences with companies will be alien to everybody.

Purchased tickets for Red Sox's game. Never got the tickets with a bar code which you need for entry. I sent a screenshot showing them there was no bar code. Went back and forth with their chat—(no phone number to call) they said I would get the bar code before the game. Never got it so I asked for credit to my credit card and they said they would not refund the credit card. Their guarantee is very misleading. Would NOT recommend Seatgeek.

I spent $750 on tickets for a game that was rained out. I had 12 hrs from 10pm to 10am to unrealistically resell all tickets for a total of $100. I asked for ANY credit or refund. I was treated like an idiot for expecting anything other than a too bad so sad response.

Purchased 2 tickets to see Pearl Jam on 9/2 in St Paul, MN. Bought the tickets 2 days prior to the show, last minute decision. Invited my son who lives 45 minutes from me to see the show. Son drove to my home 2 hours before the show started, had not received any tickets or notification of delay for the tickets. Decided to drive toward the venue, another 45 minute drive only to discover the seller (tickets were confirmed) did not release the tickets and probably sold them on another site. I was informed by SeatGeek that I was entitled to a full refund +20% for an inconvenience fee. Although I was happy about that, I was really looking forward to the show. Fast forward to now 9/14, still no refund. Was told on the night of the show the refund would take 3-5 business days. I find out today after pestering them all afternoon yesterday that they just processed my refund on 9/13 and it would be an additional 3-5 business days and the kicker here, just found out this morning, the 20% inconvenience fee will take 30 business days. Thats right, 6 WEEKS! This was the first time I used them and it may be the last unless I am desperate. Buyer beware!

I purchased tickets to Madonna's concert for Sep 2023 in Miami and it has been postponed for end of 2024. I'm moving out of the country for work and they stated it's my responsibility. Even though I understand their point, they can't possibly expect everyone waits 1 year for a concert. And yeah, they can't give me a refund or be reasonable about it. Make yourself a favor and avoid this company

I purchased ticket to Cubs game and never received a barcode. Instead of refunding me, they offered a voucher. The customer service is terrible and their buyer guarantee is meaningless. Use other 3rd party ticket companies, not SeatGeek.

I purchased 2 football tickets for a college football game 1 month prior to the event on the seatgeek app. I had figured they were being sent directly in the app and didn't check their status until the day of the event. The day of the event I discovered that I had not received the tickets in the app or anywhere in my email. After talking with SeatGeek on the phone for 30 minutes they essentially told me there is nothing they could do. $300 down the toilet and seatgeek did nothing about it. Will never order from SeatGeek EVER again. Save yourself from dealing with their BS and buy tickets somewhere else.

I closed a browser without hitting submit and it executed the buy. No refunds but they are nice enough to say I can resell them. And take a $100 loss in the process due to fees. Never again.

You have to have the SG app, otherwise you won't be able to download your ticket.
That was unfortunate because that's how I missed the first 30 minutes of the game.

As someone who is not American and has never been to a football game before, the beginning is the most interesting part.

I tried repeatedly to download the app but it didn't work out. There was no other way to get the ticket. So I had to go to the box office at the stadium. That took forever.
I'm very disappointed and I'm angry at SeatGeek.

Scam! Beware this company is a scam! Bought tickets that were never delivered and they s charged me and would not provide a refund. It took 26 minutes on hold for one of their reps to pick up the phone and they were not helpful. They said they would not refund me and that they were not able to fulfill my order! They just stole money for me for no good delivered. Just awful! Ruined my day with my family as I was so upset and stressed out. Luckily I found a scalper on the lot.

SeatGeek is terrible. I purchased my tickets over a month prior to the game and was assured by SeatGeeks "guarantee" that they would arrive. Site says not to worry they will arrive and asks that you do not contact seetgeek until 24 hours prior to your event. If you are traveling as I was, this is a big risk with no tickets in hand. Seats did not arrive and I contacted seatgeek with 24 hours - after waiting about an hour to reach someone by "chat" they assured me that they would look into my tickets and promised to get back to me asap. I never heard from this agent again. Contacted them the morning of the game - 10am kick off - but they only offer email support until 8am pacific - so it was with about 1/2 hour of the game to get to some live - again only but text chat. They had no explanation as to why they allow fraudulent sellers, apologized and offered a refund. No offer of replacement tickets or offer to cover the expense of traveling to the game. Do not use this site if you care about seeing your team.

I accidentally ordered the wrong ticket and coulnt even return them at that very same moment i lost 200 dollars and they wont give it back hope they enjoy it. Money hungry $#*!es

I gave them one star because 100 pounds of is not available. I bought US Open tickets in May for September 2023. The tickets were never transferred to my account. I was told it will show up and it never did. I asked for a refund and they refused because "the tickets will eventually show up". They never did. My credit card company refunded my money because they understand that if you take someone's money and don't give them the goods they paid for then that is stealing. I will never use SeatGeek again.

SeatGeek claims the only way to access the tickets I have purchased is through Google Wallet. Unfortunately Google Wallet, according to Google technical help, is not available for the iphone. Days go by I sometimes receive an email from SeatGeek, but so far no tickets and no refund. I contacted my bank without much response. Suggestions?
I urge others believing they will receive tickets on their iphone through Google Wallet to check first.

We missed the VIP area completely after booking tickets that were supposed to include them. We reached out 4 days before the event to say we had received nothing indicating how to access VIP area. They didn't get is instructions until day of. When we arrived at event we were not on the list and had to argue with a manager for 20 minutes before she told us she found our tickets but the VIP area was closing in 15 min and we could not enter.