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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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Does what it says. Simple. Easy. Does what it says on the tin. Dry happy with the entire experience
1st time using seat geek was a success! Super easy process, great seats and great price!
On 10 January 2020 I purchased tickets to a concert scheduled for 7 February 2020. I received several emails stating that my purchase was "confirmed" and that the tickets would be delivered via the App the day prior to the show. When I opened the App, the confirmed tickets were identified in the tickets portion of the App.
On the day of the show, 7 February at 5:55pm, 2 hours prior to the start while I was at the venue, I received a phone call from SeatGeek that I did not hear. They left a voice mail and followed up with an email stating that the tickets were not released, but I would be reimbursed 120%. This really serves little purpose 2 hours prior to the start of the show while you are at the venue standing in line.
I called SeatGeek to try and understand what was happening and I was placed on hold for 17 minutes. When the representative came back on I asked to speak to a manager. I was placed on hold again for another 22 minutes before being told they were closing for the night and could not assist. The representative promised to have a manager call me the next day. No one ever called. It is now 5 days post incident and I have yet to speak to anyone or receive my refund.
In conclusion, my tickets are pulled 2 hours before the start of the show, customer service does not follow through with the promise to get a manager, no one calls the next day, or at all. There are too many other options for tickets. SeatGeek should not be one of them.
Buyer Beware.
The game was fun but $120 in fees is insane. 500+ bucks to take myself, my son and father to a game is repulsive. The fees were a huge turnoff. Will look for alternatives in the future
Hi Ray,
Truly sorry for any frustration regarding selling fees. Please note, selling fee's are included in ticket prices all across the Live Entertainment Industry. However, some companies include the pricing in their price without showing it upfront. Here at SeatGeek, we pride ourselves with being super transparent, which is why we have the option on the order page to look at prices with or without fees.
We're glad that you were able to enjoy your game. If you have any questions at all, please feel free to reach out to us at [email protected] and we'll take care of you.
Stay Safe,
CX Team at SeatGeek
Good first: - Fast buying option with no waiting for your turn. - Good and easy Seat selection- Nice and quick Customer Support Respond.
Bad: I was charged $125 fees for $400 Ticket. They buy Tickets from Ticketmaster, if I knew that I would go and buy direct from Ticketmaster myself to avoid fees. - You don't get ticket until 24/h before the event.
Hi Mire,
Truly sorry for any frustration regarding selling fees. Please note, selling fee's are included in ticket prices all across the Live Entertainment Industry. However, some companies include the pricing in their price without showing it upfront. Here at SeatGeek, we pride ourselves with being super transparent, which is why we have the option on the order page to look at prices with or without fees.
We're glad that you were able to enjoy your game. We tried reaching out to you directly back in March, but didn't receive a response. If you have any questions at all, please feel free to reach out to us at [email protected].
Stay Safe,
CX Team at SeatGeek
Just wanted to pass along just how simple this little app is. Easy install, easy directions on how to find the event, and the purchase was a snap.
This was at least the tenth time I booked via Seat Geek. I really like the guarantee that the tix are real and verified. And the seat rating scheme is awesome
I enjoyed the game! I appreciate the fact I can find great seat for great prices!
The whole site is set up trick you into overpurchasing
The whole site is set up to make is as easy as possible to overpurchase, with no confirmation windows or verification.
I attempted to purchase one ticket - the site defaulted to 2. I recognized it the the second I hit pay, but there was no way to cancel - even though I saw it instantaneously, as in before the card was charged.
I then contacted customer service was told I had to agree more service terms and accept the tickets before they would even request a refund. And then, surprise, no refund was possible even though I had reached out to them in less than a minute.
They then offered that I could sell the tickets through them (more fees to them) and offered me a coupon for purchasing through them in the future (not going to happen). So everything about the customer service interaction was an attempt for them to make more money off of me.
I'll never use them again, even if they have the cheapest tickets.
Hey There,
Thanks for reaching out. I want to take the time to address your concerns here.
We do have a confirmation screen. After you select the section you want you are taken to a page that shows the number of tickets and cost. After that screen there is a final confirmation screen that shows the full cost of the order, number of tickets, and all other relevant information. You need to confirm your order on that page.
We do realize you had intended to buy 1 ticket and not 2 as you had selected by mistake. However, our policy is that all sales are final. The reason for this is that we are a secondary ticket marketplace and connect buyers with sellers. So we can't cancel or amend orders as that effects the seller.
If you don't need or want the additional ticket, you can sell it on our or any other secondary ticket marketplace. As we cannot offer a refund our agent was providing a solution. The promo code you were offered is a courtesy and does not expire so if you ever do use our service again it will be there.
Warm Regards,
SeatGeek CX Team
Poor customer service. Purchased tickets through the seatgeek site, they delivered the tickets in another app (ticketmaster) and refused to refund or help or do anything once I realized they sent the wrong tickets. On the same note, ticketmaster refused to help since the tickets came from seatgeek. Seems like they mutually benefited from this inter-company transaction, and neither company was willing to work with me AT ALL. Seems shady all around.
Hi Jake,
I wanted to make sure I got in touch with you regarding this review. I've taken a closer look at your case and I definitely understand your frustration here, but I'd like to explain why things happened this way.
After placing your order with us on 1/6/2020 you reached out via email admitting that you had "accidentally purchased tickets for the wrong day" and asking for a cancellation. This wasn't a situation where we sent the incorrect tickets your way, and in the rare event that a system error causes issues with an order our users would be protected by our Buyer Guarantee.
Though we can sympathize with the mistake, and understand how easy it is to see "Vegas Golden Knights at Montreal Canadiens" and assume that the Knights were hosting, SeatGeek is a platform that connects buyers with ticket sellers. We don't hold inventory, so once an order is submitted to a vendor, we are unable to refund, cancel, or exchange it. The vendors we list also have a general policy that all sales are final.
I appreciate the promptness of your initial outreach. Because you noticed your error quickly, you could have listed the tickets for resale to try to recoup your money on this order. We would have been happy to walk you through that process to help you explore every option. Check out our Help Center article for more information: https://support.seatgeek.com/hc/en-us/articles/360007200094-Can-I-get-a-refund-or-cancel-my-order-
Please let me know if you have any questions and I'd be happy to address them with you.
Best wishes,
SeatGeek CX Team
After having no luck on TicketMaster as usual, I found killer front row seats on SeatGeek at a reasonable price. I'm VERY HAPPY!
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Can be better, but what they need is innovation in order to ensure that we are satisfied and they can open few other things which can give relief to the clients
A+++ set up and ticket retrieval. The process gave me piece of mind. Thanks!
Ordered tickets on SeatGeek, no problems. Need more characters more more more
It was definitely a great experience, I'll most definitely be buying from SeatGeek again and will be sure to spread the good word.
My total experience was maybe 10 minutes. Clearly showed prices, from least to most expensive just how I like it. Checkout was simple. Only critique is I wish it let me use PayPal.
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi William,
Truly sorry about your initial experience here. However, I do see that we were able to speak to you via phone and get this all straightened out. We truly hope that helped.
We appreciate you being a valued SeatGeek customer, and hope to see again soon in the future. If you need anything, kindly reach out to us at [email protected].
Stay safe,
CX Team at SeatGeek