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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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Title says it all. I never have any trouble finding tickets when I need them. Very simple to pull up my team and search by price range and date.
I purchased a ticket for the tour championship and bought the wrong date. In less then 5 minutes I saw my mistake and called. I was told all sales are final can they couldn't switch the date. I wasn't asking for a refund only to change the date when I ask to speak to a supervisor they refused. When I insisted they told me there was no need that she would tell me the same thing. I will never use this site again and I suggest anyone that does do so at there on risk..
App is very easy to navigate and use to purchase tickets. Search feature is also expansive. No complaints with the app after a few weeks of use.
This is my "go to" ticket site. Very easy to navigate and find the best price for my event. I like how each ticket price is rated.
I enjoy the purchase process from Seatgeek, extremely lite and easy to use.
However, when buying from a 3rd party... such as using Fanxchange - it can be tough as Ticket master is extremely difficult to understand.
I sold a pair of tickets on friday and still have not gotten the funds added to my account, Ive tried calling and tried troubleshooting all the ways listed for me but still have no solution. I just want my $ and dont know if Ill ever get it
No way to correct mistake even though i noticed it immediately. Seat Geek said list the tickets you just bought. Gee thanks more $$$ for you to relist a mistake.
Hi Brian, we apologize for the inconvenience here. For security purposes, orders cannot be cancelled once they've been submitted to the sellers on our site. We do, however, see that you were able to get these listed for re-sale.
If you have any questions regarding our cancellation or refund policies, please refer to our Terms of Use by visiting SeatGeek.com/terms, or reach out to our support team directly so they can help!
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
I like the straightforward process of buying tickets on SeatGeek. The ease of finding the seat that you want. Also the ability to resell your tickets if needed. I also find the prices fairly reasonable. I'm a fan!
Found tickets paid for them enjoyed the game. The app was easy to use found tickets in green very easy to use and pay. Scanned the tickets from the phone and was in really quick.
Found out U2 was playing in a city I was in for work travel and decided to go on a whim! Finding the best deal was easy! Purchasing tickets was straightforward.
Purchased tickets & received as promised. Delay in receiving caused some apprehension, but tickets were guaranteed to arrive before event and they did.
Easy to scan in no worries or troubles. It was great since it was my kids first game ever and taking family last min nd being to purchase and find affordable seats was great
I love SeatGeek and use the service frequently to buy and sell MLB tickets. I find the service very competitive for ticket pricing.
Easy fast and great prices! No need to have a paper ticket. Your phone and the bar code on it is your ticket.
Was able to navigate the website easily. Every action was fast. Purchasing the tickets were fast. I especially liked the "show fees" option so right away you knew the total cost and not at the end. A pleasure to use.
Never having ordered from this website- (and never will again). Our seat value is 99.50 our daughter paid approximately 230 each for these tickets. A gift from our daughter who honestly didn't know better. I printed the tickets out tonight for our Saturday concert. Think there is a calculated reason you are not allowed to print them until 48 hours before? Despicable.
As for your reply Seat Geek of how you have little control, etc. The ticket prices were $165 and she was charged $230. Right, your additional fee is totally fair! No need to spend another minute on this -
Hi Gina, thank you for the feedback. Since SeatGeek is a secondary ticket market, so listings you see on the site are made up of tickets that are being resold after they've been purchased from a box office/primary ticket source. In regards to the dollar amount listed on the ticket--secondary market ticket prices fluctuate far more than primary market ticket prices. They can often fall below face value, but on the flip side, if primary market tickets are underpriced or hard to get, secondary market tickets prices often cost more than face value.
SeatGeek doesn't control the pricing or demand of tickets over time, but we do our best to let our buyers know which deals are considered "Amazing," "Good," or in some cases "Bad," based on historical data. If you ever have questions about the pricing of your tickets, please let our support team know so they can clarify a bit more.
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
Recommended I sell my useless tickets that where for a non existent event anymore. Support is awful and took 45 mins to tell me there's no option for a refund
Hi Billy, we apologize for the trouble here. When games are relocated, we have to wait for an official announcement from the team regarding how tickets will be re-issued or honored for future games before we can process refunds for the game. As soon as the Marlins and Brewers make their announcement of how fans in Miami can refund or exchange tickets for this series, we'll be able to move forward with refunds, etc. as well.
Please keep an eye on your email for an official announcement from SeatGeek regarding these tickets. Let our support team know if you have questions in the meantime.
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
Got a great deal on some MLB tickets, no hassle! I will absolutely use SeatGeek next time I need tickets.
I called the 1-800 number to get some questions about some tickets i bought (3 days before) for a dodger game prior to 3 hours before the game started, they were helpful in all they knew, but didnt get a definitive answer at the end. I had to call the stadium myself. Its was fine that i went and did that but i think if someone didnt know how to find out the number(s) to call they wouldn't find an answer to there question.
Hi there Jessie, thanks for letting us know! Since SeatGeek is the secondary market and we don't have any direct relation to the box office or venues hosting events, we sometimes don't have full details about ticket specifics. Our support team should always do what they can to help, but sometimes the best method to get the correct answer as quick as possible is just to contact the venue's box office directly!
If you have any questions about your SeatGeek order itself, we're always happy to help!
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
The ease of getting the ticket on my phone was great and the option of searching by price and servic charge was wonderful
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael! Payouts are issued on the first business day after the event, and then can take up to 5 business days to fully processed by Venmo or your bank. Since your event was on Friday the 15th, those funds were just issued today and you should see them no later than the end of this week!
If you have any trouble receiving those funds, please let our support team know so they can look into it!
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101