SearsOutlet

They told me there is at least a year warranty which in fact totally lies!
The electric oven brand "whirlpool" told me this is a category C product and Whirlpool won't fix it free.
I called searsoutlet many times, they just kicked the ball back and forth in different departments.
The worst company I have dealt with!
They never told me the new product is without manufacturer's warranty when I bought it.
They just cheated me to sell the product. Once there is something wrong, they refused to do anything!

Scam!
How may I get my money back? At least part from them? They are robbers and liars!

I ordered a gas range online. Was told in the confirmation email that they would contact me within 24 hours to schedule delivery. No one contacted me. I called them, they kept me on hold forever. Sounds like they are in another country. They claimed they were trying to contact the local store that would be delivering the range. They could not contact them but would escalate my ticket and someone would call within 24 to 48 hours. No one has called. I now can't even get through to them or the local store. I finally found a way to chat with Sears home services and they cannot find my order. They gave me a new number to call and they can't find my order or phone number either. It's funny they found me long enough to charge my credit card. I have filed a dispute with Visa that will take 30 days to complete before I get $$ back. DON'T DO BUSINESS WITH THIS COMPANY. IT'S A COMPLETE SCAM.

The short version of what happened: It's been 1.5 months since we ordered our washer / dryer and we have the wrong washer / dryer sitting in our garage.

We ordered a washer / dryer. 3 weeks later we notice that the balance was refunded to us. No call, email or any type of notification. We called the store 5 times over the proceeding 3 weeks. They couldn't figure out what to do and promised they would call us back within a day each time. They didn't call us back a single time. Eventually we get them to order us new machines and the wrong ones arrived (and they forgot the hose). I'm sitting here on hold waiting to talk to the next person after being transferred for the sixth time. The last lady I talked to said she couldn't help me because I ordered it in store. I then told her that I ordered it online and she said she couldn't help me because I ordered it online.

We purchased a new refrigerator in Sept and the bottom didn't work. They gave us the run around on coming out to fix it. 3days b4 the warranty was up, we called and argued til the point of a new refrigerator. He said it will take 3 to 5 days to be shipped to the store. Well we didn't get a call. We kept calling. It arrived around the 24 of Oct. Then they said they're backed up on deliveries. So I talked to a manager and he said bring the old one and get the new one. I said u guys sold us a bad product and we have to bring and pick up, hell refrigerators are not light weight. He said if we can bring the refrigerator, when we pick the new one up he will give us a discount, so when we got there they acted like they didn't know what we were talking about. Then he said he couldn't find the order sheet. I said u gone let me walk out with this new refrigerator without a order sheet, yeah, right. So then he said let him look further into it so we waited he came back and said he will have to get back to us. I will never buy anything from no sears or Sears outlet again. I wonder how they will feel if I cancel my order on my credit card. This is one of the most worst experience. I encourage u to not buy anything from there outlet stores.

I ordered a kitchen aid gas range with a built in down draft. Was super happy because they had a floor model" for $1000 off regular price-said it may have a few cosmetic dents or whatever and otherwise BRAND NEW. So, I thought I was really getting a deal! That is until it came... The down draft fan and motor BOTH MISSING... which is the only reason I bought this particular range. And without these parts, the range completely unusable. I spent an entire day on the phone with customer service. Worst customer service EVER.
Never experienced worse. Gave them the opportunity to simply over-night me the missing parts, and they will not do that. In fact, they did nothing but give me the complete run around and long story short, they are NOT sending me the parts. BAD SERVICE, sent a incomplete product, won't fix it, so I'm being forced to dispute the $2300 charge with my card company. Trust me, I wish I'd went to the store, paid full price and not had to deal with this craziness.

I was our first trip to the outlet on the Dallas N Tollway. Jordan was totally attentive to our needs and not distracted by others activities around us. My wife was very focused on getting a quality mattress. He was knowledgeable of the stock and showed us the differences and the values of your higher priced mattress. He was very courteous and seemed to earnestly care about satisfying our needs. If I owned my own business I would try to hire Jordan.

First they told me mower ready to go only needed gas so not true battery wasnt hooked up the tires were over inflated for shipment... got it home and made squeaky noise and intermittant metal on metal. The mechanic came out he was great the front tires had no lube which was most of problem the deck tires werent dropped and the tires needed deflated over time would have ruined all... the outlet store all the way to store manager made fun of me and didnt listent that something was wrong kept saying no one has ever returned these... if u buy one make sure the mechanic comes out and goes over and does all the things needed done to start u mowing

Purchased a "floor model" (i. E. open box, no damage, brand new) dishwasher online, pick up from Portland Oregon store. The store says they ONLY have 'scratch and dents', and admit the website is misleading.

Dishwasher looks pretty good, there is a slight inconspicuous dent, so I take it home. Sure enough, the frame is bent (almost impossible to tell until you install it) and the unit leaks like a sieve at the (non) seal between the door and the chassis.

There is no repair or replacement option, just uninstall and return to store for refund. Lots of trouble for no gain.

Sears Outlet website (corporate) has no shame.

Having said all this, there are bargains to be had at the Sears Outlet store, in person, if you are knowledgeable and keenly aware. The store is full of appliances, and with time and attention you can sift out the bargain pearls (good pricing, no obvious defects) from the crowd of damaged and suspect units. If you see bent frames, stay away, for example. Unless you can un-bend the frame without compromising function or performance, in which case you can buy a 'good as new' unit for the price of a damaged unit. You are taking a chance in the hopes of scoring a bargain, and it is better to being home an appliance which fails immediately rather than one which works just long enough to outlast the return window.

P.S. I returned my dishwasher, and instead of asking for a refund I rummaged through a dozen or more models before I found one worth taking home, and the good folks at the store gave me an extra 10% discount.