SearsOutlet

This joke of a company charges the customer hundreds of $$$$$ dollars to ship damaged items so they can damage them more and doesn't even deliver or ship the damaged item to the inside of the home; They leave the hundreds of pounds of appliance for you to pick-up and carry into the home alone! If you don't kill yourself trying to carry it into your home, then the next death knell is the $250 to $450 charges added on to the $1000 bill for the appliance! The real joke is on the consumer who pays for shipping (and the company is named American Freight!) and the delivery people leave it outside of the home? The virus here is not the Corona Virus but the vermin that expect the consumer to pay for the cost of shipping the item because they don't carry the item in the local store! The company won't stock a particular item in a warehouse, whether locally or regional, but call their stores "warehouses" and expect the customer to bear the cost burden of paying for the freight! Expect the customer to pay for everything! American Not-Freight should be the name of this joke of a company!

I PURCHASED GAS RANGE, WASHER AND REFRIGERATOR ONLINE. THE WASHER AND FRIDGE WERE DELIVERED 3/4/2020, BUT THEY HAD NO RECORD OF MY RANGE. I CALLED CUST SERVICE # AND THEY COULD NOT LOCATE IT. THEY HAD ME CALL THE STORE, AND AGAIN NO ONE COULD HELP ME. THEY ENDED UP DELIVERING THE WRONG RANGE, HAD TO GO TO STORE. THE LADY THAT HELPED ME WAS NO HELP. SO ON SUNDAY MORN 3/8/2020 I RECEIVED A CALL FROM SHAWNAH FROM ARLINGTON, TX SEARS OUTLET. SHE HELPED ME AND THE RANGE WAS DELIVERED THE SAME DAY, SHE WAS SO HELPFUL I ENDED UP GETTING AN EXTENDED WARRANTY ON THE RANGE. FOR A FEW DAYS OF CHAOS, SHAWNAH
REALLY HELP CHANGE MY MIND ABOUT THIS PURCHASE. I GAVE 3 STARS BECAUSE IT TOOK A FEW DAYS FOR EVERYTHING TO TURN AROUND. GOOD LUCK SHAWNAH.

I purchased a Whirlpool refrigerator from the Sears Outlet in Greenville, SC. Larry and Donald delivered it, and although they had trouble connecting the water supply due to the age of our home, they remained professional, courteous, and friendly. It took several hours to get the problems resolved. They went above and beyond the call of duty to finish the job! Thanks, Larry and Donald, for a job well done!

I have bought before with no issues. We are building a house and just installed a advantium microwave. It was supposed to be a floor model
Ge came today and said it had burned our boards and you can see visible burned capacitors. This is a 240 system and was installed by a professional electrician excel electric. I called sears since it was over 30
Days they too bad. The unit is under warranty. GE says they sold me a defective unit and has to go back to seller if the new board doesn't fix the problem and the unit had stickers for refurbishment on back not as adverted display. Bottom line think again in my opinion be careful this is a very expensive lesson and I intend to get 2k of bad press and revenge I am pissed talking to the person who barely spoke English in India was fun.

My refrigerator died and was in need of one today. Went to the Sears Outlet in West Haven, CT with worked with Natalie. She showed me several models that would fit my space and had the features I wanted. And then she let us peruse them on our own, so we could talk and decide which one we wanted. She was very easy to work with. We ended up purchasing one with a 5 year warranty and the price was pretty good. I am happy with the service Natalie provided, and plan to return in the future when I need other appliances.

Its a crap shoot! I have only received two of the three items I purchased. Long story short, they do not answer phones and state their system is out. I complain to corporate, but cannot understand what they are saying to me, because it is such broken English! The ne thing I did understand is that for the third time, they are escalating it and I must wait for a call back in 24 hours! What a joke. Three complaints with Corporate and it has not been remedied. So, BBB Complaint, every website review and next, social media postings with local news tagged! BTW the birthday that this present was supposed to be for is over and I just gave him cash to find something else!

Bought a Kenmore refrigerator in good faith. Advertised as ice-maker compatible - great, easy upgrade. Per a Sears Parts Direct post, all Kenmore fridges after a certain date use a specific model ice-maker. Lacking any other reliable reference (see phantom model numbers, etc., below), I ordered that model. Nowhere close to a proper fit. Okay, sot of my bad there, so I took the hit and returned that one and resumed attempts to order the correct one. Couldn't find it anywhere, so I called Sears Parts Direct: rude customer service, phantom model and part numbers, ENORMOUS shipping charge not quoted until payment time, but hey at least I have my ice-maker coming, right?. OH, NO I DIDN'T! Because it didn't even exist; hadn't even been manufactured yet. Waited another four months, still no ice-maker (remember, the fridge was sold as ice-maker compatible). So I called the customer service line and asked to simply return the refrigerator and start over, perhaps with a different model through Sears. Was told that could only be handled by the store directly. Said she was emailing the store manager who would be contacting me the next day. Surprise! Surprise! No call. No email. No nothing. Clearly, BECAUSE THEY JUST DON'T CARE! I hate to see a once proud American retailer fall to this level. Irrespective, I'm never setting foot in any Sears store again and I encourage everyone to do exactly the same. And BTW, 10 months post refrigerator purchase and STILL NO ICE-MAKER! They just don't care.