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The company demonstrates a mixed reputation, with customers appreciating its quick and efficient service, as well as the valuable information it provides for reconnecting with friends and family. Many users highlight the platform's user-friendly interface and effective search capabilities. However, concerns arise regarding the accuracy of the data, with reports of incorrect or outdated information, including false criminal records and missing details. While overall satisfaction is evident, the need for improved data verification and updates is a common theme that could enhance the customer experience and trust in the service.
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I love it. It gave me everything. I was looking for
There is information about myself that I know that is true and correct I'm looking at my own personal report and it's saying I don't even have a driver's license and it's given me reports from stuff from years and years and years ago
Numbers and addresses are not up to date - lacking information that I know should be there. Employers not listed.
In searching for my brother. All of the contacts that I have found thus far are not correct. Relative names are not correct.
Fun, but not giving me the info I need on deceased family member to determine heirs.
It's good to have a source of information that's just about updates
Great place very accurate this helps me renassue that I don't have anything on my record highly recommend if you get a back ground check and something seems not correct go here and you can find the truth I dident believe it but now that I saw this sight I am happy I signed up
It is not up to date.last entry I could find relevant to my search was 9/2022.
It's 6/2023.
Does not give me all the information I'm looking for
Well half info if not more than half is false. Definitely seen a lot of info that were part of stolen identity I am upset that my information is all detailed and majority is lies or not me.
I like how easy it is to use and navigate through. So far I have found the correct information. Very pleased.
I like it, I just wish it wasn't so expensive. I wish we could buy a package deal like $10 for 20 reports.
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I came for mugshots. I have not seen a single one.
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I recently started a trial membership and looked up a few people, including myself, to test the degree of accuracy. The ONLY thing they got right were the addresses! I was utterly stunned at the garbage I read, even about myself, shaking my head the whole time. I immediately canceled the membership which, I will say, was an easy process, at least so far.
Answer: Hello Henok, Cancellation can occur anytime in the trial and can occur through the website, email or by calling our customer service department at 1-800-719-2498. We are open from 5:00 am to 9:00 pm (Pacific time), 7 days a week. We believe we have located your account and cancelled it currently but if you do not receive a cancellation email, please reach out as soon as possible. Thank you
Answer: No, we update our website constantly and report on all information we have available. However, divorce decree's are not part of our information currently.

