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The company demonstrates a mixed reputation, with customers appreciating its quick and efficient service, as well as the valuable information it provides for reconnecting with friends and family. Many users highlight the platform's user-friendly interface and effective search capabilities. However, concerns arise regarding the accuracy of the data, with reports of incorrect or outdated information, including false criminal records and missing details. While overall satisfaction is evident, the need for improved data verification and updates is a common theme that could enhance the customer experience and trust in the service.
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Fun to explore and learn things about my relatives
Search is not too accurate. It gets some things but not all. Looking for felon record. None showed up or any charges. Just don't think 30$ per month is worth it at all!
Some things that I have had to wonder about and that was real clear since I have public records
SPR is very easy to access and view and the subtitles help as well.
Needs a more updated version some of the family members are deceased.
This site is incredibly inaccurate! Don't waste your money! Cancelled within an hour of having it.
Awesome! Generally accurate information based on facts that I already know!
Not enough criminal history, court appearance, or law info.
There is information the site should have provided and didn't. I say this because I found info myself on criminal history that was easy to find but wasn't on report
Love the amount of information you can get. Although sometimes it isnt very accurate. Itd be nice if things like dates when people lived where, were more accurate, or exact locations. But really cool stuff. Thanks!
This site was very very helpful, I was able to get all the information I needed.
Already sent complaint to customer service. Say it's "free" then say need charge $1 then your card card/Debit card bill comes back they charge $2.95
For less information you can get on Google actually for "Free". Plus the information on people mixed up with two or more people, no legal data (to hey could be a convicted series killer you'll never know), no work data, no business data, no marriage data, no death data.
Need more information about work information and phone information
Quick and easy to read… perfect for finding the right information!
Amazing everything was spot on except for relatives
Not finding what I was looking for records not current!
Awesome place to look up who you want to find info about!
Interesting except looking up one person I was unable to identify, the correct, person.
There are a lot of different people with the same name combined into one report.
Answer: Hello Henok, Cancellation can occur anytime in the trial and can occur through the website, email or by calling our customer service department at 1-800-719-2498. We are open from 5:00 am to 9:00 pm (Pacific time), 7 days a week. We believe we have located your account and cancelled it currently but if you do not receive a cancellation email, please reach out as soon as possible. Thank you
Answer: No, we update our website constantly and report on all information we have available. However, divorce decree's are not part of our information currently.

