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SEA Gamer Mall Reviews Summary
SEA Gamer Mall has a rating of 3.1 stars from 168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SEA Gamer Mall most frequently mention customer service, live chat and gift cards. SEA Gamer Mall ranks 20th among Games sites.
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The costumer support are useless. I had a problem with a seller.
I bought an wechat validation, after that my wechat account was blocked, so I requested for a refund.
The refund was denied, and my kaleoz account was blocked! Easy like that, and i had funds on kaleoz account. Like 200usd. That they don't let me withdraw
Edit:
Problem solved by support
Bough a US google gift card from them but the code was invalid. Customer service was totally non-existent and they kept insisting that the card was legit and that it was because I did not use a google US account and IP address which is totally nonsense. This is not the first time I am buying a google US gift card but the first time I bought from them (and definitely the last)
Stay away for the sake of your wallet.
Hi! I’m really sorry you’re experiencing this problem. This problem that you are describing is not new to us. To be open, issue like this is out of our control. But after our person in-charge of card had checked with supplier, so the card you received is confirmed legit and usable. Therefore, your claim about customer service is not true. I believe the real issue that you are facing has to do with using a vpn server in the same country or in the same state as your ISP IP address. If you have any other problems or requests, you can reach me at [email protected]. Thank you for bringing up your issue to us on this platform.
Made orders for a week and no delivery. Asked when can be delivered and told me they are not sure.
CS are terribly rude. Not helpful, it is a scam
First of all, we would like to apologize for the unfortunate incidence. However, we believe that the issue had already been resolved.
Help us to improve our service. You may wish to write to us or reach me at [email protected]. Thank you & we apologize for the inconvenience caused.
I have waited so several days and my orders are not yet been delivered, I don't mean to haranguing but I would very much want to voice my situation and hope for faster deliver, they just keep reply me 'We apologize for the inconvenience caused.'
HI! We really appreciate you bringing this to our attention! It’s never acceptable for customer service representatives to be impatient and lack of understanding. Rest assured that this issue is being looked into and we will work with the respective customer service officer to deliver better customer service. Thanks again for your input.
Bought Maplestory M mesos from this website, and waited for 24 hours yet the delivery still hadn't take place! I had to repost the item again. And until now over 12 hours, they still telling me that they are waiting for supplier. Shame
Website advertised safe and secured transaction. 1 day after receiving the goods, account was issued a warning from game company with goods confiscated.
Seller refused to respond to my message after I have reported to them about the incident.
After I have requested for a refund, they locked out my account to prevent me from taking down evidence of their scam.
Please be careful. Do not buy from them.
I've asked for a refund on my order, but anytime I would ask them, they just wouldn't reply to me! Worst thing is, they made me pay for an item it wasn't even on stock! The absolute worst.
Do not engage their service. Service can't deliver as promise. Very long and painful waiting time. Do not recommend getting anything from them.
Dear customer,
Sorry for the long wait.
FYI, our stock is very depending on the supplier, sometimes the delivery time will take longer than the estimation time due to some reason, such as peak season, game's event, new patch of the game, out of stock etc.
We only stated the expected time was within 24 hours, but we did not promise or guarantee that it will be delivered within the estimated time.
However, if you don't wish to wait please do let us know we are more happy to refund you.
Thank you and sorry for the inconvenience caused.
I buy a lost ark account
If you stop paying them, they take it back from you and you can not get it back
In fact you pay to play for them
Dear customer,
The lost ark verified account which sold in Seagm is a rental basic account and monthly renewal is required if customers don't wish to continue the rental our supplier will take back the account.
Here the description of the account on our website.
https://www.seagm.com/lost-ark-kr/lost-ark-account?account_category_id=164
Thank you.
I wouldn't really recommend the site. It's legit but slow. It took days for me to get my product. First of all, they don't offer instant transaction, you have to write them a message. You have to send the money first and it could take days to get multiple messages sent back to you and ETA for your product.
TL; DR It should had took no more than 30 minutes. I wouldn't waste my time or money into this again.
Hi Mi,
May I know what product did you ordered? And your order number? Your review does not describe the whole situation accurately.
Not all of our products takes days. Most, if not all, are delivered instantly or in minutes after payment is made. There are products that is pre-order, i. E. delivery is in a few days and it’s stated on product page. I suppose you may not have read information on product page.
Nevertheless, thank you for your purchase and your review.
Bastards pls don't ever use this site they will scam you. They will say we are checking on this and that and they do nothing but laugh such a waste and modern day scams
Hi Mike,
Thanks for your review but we would appreciate if you could state what was fake and scam?
If it’s related to prepaid card issue you’ve purchase, checking is definitely needed by sending the code to our supplier. Depending on which type of prepaid card you’ve purchased, the supplier may be in different time zone, hence different working hours. That takes time.
Do contact our customer support using live chat should you have further issue.
Seagm is legit, i've made several purchases from them and so did my gf who referred me to seagm, she's been buying from them since 2016, although the gold takes a while to arrive its pretty understandable but you just need to be patient as they always deliver it. Do make sure you purchase with an account so you'll always have a record on your purchases.
Hi Rinka,
Thanks for your kind review. Your understanding and description of the delivery time and our service are appreciated. Thanks for your support.
I bought a 20 dollar Rixty card to on roblox. They give me a invalid code. I tried it on rixty they said that the code was already redeemed. I use the live support to contact sea gamer mall they say to me that I need to contact another person. I do that I'm waiting a week for a response the only response they give me is that I use the card. I go to paysafecard to tell them about this scamming company they said to me that sea gamer mall gave me a new working code. I go to the site and log in. Account supspended I contact sea gamer mall they say that I need to contact another guy. They "cant" refund. Don't buy this $#*!ing bull$#*! the support is so bad it is not even supportive. I said the same story to paysafecard and I hope that they can help me with a refund or something else. Btw I hope your company goes bankrupt:)
Best wishes,
Yanick
Should have search for their reviews before purchasing.
Will attach pic as proof to show what an incompetent company that doesn't take any responsibility and push all the blames to us consumers
My 12 year old son got scammed! I'm going to ruin this company. You will get what you deserve. I will bring you down!
Hi, our support is 24x7. You can always contact our customer support to resolve any issue with your orders.
Ordered a Amazon gift card, the code they gave me was not valid, now I have to try and claim my money back via PayPal
Hi, our support is 24x7. You can always contact our customer support to resolve any issue with your orders.
Poor experience. Wouldn't accept a passport as ID? It IS my national ID. I provided scans and selfies as requested. The customer support officer was blunt and not totally knowledgeable. I would not recommend using this site/service given they harvest data and information and then refuse to verify.
Very poor. There are other options, use those.
Dear N S,
First of all, we're sorry for what you've experienced on our website.
For your information, your purchase is too frequencies and the huge amount that's why we need to go through this verification.
However, UK passport is acceptable in Seagm, we truly apologize for the mistake of our respective agent.
Kindly take note, all collected personal documents and information will remain confidential and only be used for verification purposes.
Thank you.
The rewards they offer for purchasing cards is a scam. Dont buy into it. Support is useless cuz they just spew nonsensical words at you.
Dear Msmarkos,
As per investigation, we noticed the said bonus items are only available for the selected NCoin codes upon redemption. This implies that only certain or portion of the card code is eligible for the bonus item. If you are eligible for a bonus item, you will be asked to select the given bonus item after applying your NCoin code to your account.
Please refer to the link below and read the redemption guide.
http://us.ncsoft.com/en/gamecard/
Hope the above clarifies your doubt and if you wish to know further on the bonus item, you may contact the official game support to seek for assistance, http://us.ncsoft.com/en/support/
For any issues or inquiries, you may contact us at customer service Live Chat, https://goo.gl/RnRlUb
Thank you.
Bought several pre-paid cards at once and received them just fine. Theres also a chat box on available where you can contact staff if you have any queries, and they are very helpful too. I believe I'll be using them alot more from now on.
Hi Muana,
Thanks for the great review. Your support to SEAGM is very much appreciated.
Let me tell you this is worst company they told me my IP was suspicious then told me have a VPN all want to do pay for tera gold please don't go to them I'm shamed FYI they will come here say sorry but there not really sorry, then they going say they help me solve my problem that a lie. Please don't go to there site.
Hi Patricia,
First of all, we would like to apologize for the unfortunate incident you had on our website. FYI, our website is protected by a fraud tool system which is developed to block all the potential fraudulent payments in order to safeguard our company from being targeted by the fraudsters.
Please note that the system will alert and flag or even suspend your account if any suspicious purchasing behaviour detected. Thereby, you are advised for not using the VPN when you're browsing our website.
For any further issues or inquiries, you may contact us via customer support Live Chat.
LIVECHAT URL >>> https://v2.zopim.com/widget/livechat.html?key=11vC96Mzb8OVN4LgG0BkoWba6AiAsNaF
Thank you & we apologize for the inconvenience caused.
From the business
SEAGM is the trusted global digital online game store. Buy game cards, gift cards, cd-key and mobile reloads. Pay securely with Paypal, credit cards and more.
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