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SeaFancy

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Seafancy specializes in designing high-quality swimwear that brings modern styles to fit every body type. We believe the most beautiful thing you can wear is confidence. We have designed different lengths of bottoms and tops to fit you perfectly. Our mission is to provide high-quality, contemporary swimwear for the everyday woman at a reasonable price.


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SeaFancy Reviews Summary

The company has garnered a generally positive reputation for its stylish and high-quality swimsuits, with many customers expressing satisfaction with the fit and design. The prompt responsiveness of customer service has also been highlighted, particularly when addressing concerns. However, there are notable issues with shipping delays and communication regarding order status, leading to frustration among some customers. Additionally, return processes have been criticized for lacking clarity and incurring extra costs. Overall, while customers appreciate the product quality and variety, improvements in shipping efficiency and return policies could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

value
263
shipping
272
returns
241
quality
1,527
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4,800 reviews

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South Carolina
1 review
0 helpful votes
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Good
August 15, 2023

I've ordered three suites from them and I've gotten compliments every time I've worn them. I just wish the tops were adjustable

Date of experience: August 14, 2023
Alaska
1 review
0 helpful votes
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Time
August 15, 2023

It took long time to receive the product. I almost gave up waiting.

Date of experience: August 14, 2023
California
1 review
0 helpful votes
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10/10 would buy again. Love all three suits I got. All high quality, all accurate sizes, just as pictures. Better than I could have hoped for with online shopping for a swim suit!

Date of experience: August 14, 2023
Pennsylvania
1 review
0 helpful votes
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One piece
August 14, 2023

Excellent fit! Love the old style shorts!
Tha fabric is sturdy and it fits perfectly!

Date of experience: August 14, 2023
North Carolina
1 review
1 helpful vote
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I bought swimsuits in preparation for my vacation 3 weeks in advance. But I was very stressed as I only received the order 1 day before my flight out. The communication and tracking was not great but I appreciated one customer service representative who said they'd put a priority request on it. Overall, stressful not exactly knowing delivery date and tracking info but in the future just order well in advance.

Date of experience: August 14, 2023
Utah
1 review
0 helpful votes
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Very slow shipping!
September 13, 2023

The website says your order will ship within a few business days and that they use standard shipping (7-14) business days. This is a lie. It took them over a week just to ship my order. Now it has been almost 3 weeks and I still have not received my order. The customer service is slow to respond and not useful.

Date of experience: August 14, 2023
New Jersey
1 review
0 helpful votes
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Too small
September 13, 2023

I went by your size guide and am very disappointed it does not match up with your numbers. Top very tight.

Date of experience: August 14, 2023
Massachusetts
1 review
0 helpful votes
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Too long of a wait!
September 13, 2023

I ordered 2 swimsuits from SeaFancy in the beginning of July. I just received them last week. (2nd week of August) If you need your bathing suits in a timely fashion, do not order from this place. They charged my credit card immediately. They said that they would send an email notification within 3 days of placing the order. I did not receive a shipping email until well over 3 weeks later. When I reached out to Customer Service, I did not receive a response until 3 days later. I would save your money and order elsewhere.

Date of experience: August 14, 2023
Australia
1 review
0 helpful votes
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I ordered then read reviews. I thought this was fake site. So I asked refund and cancel. Money was refunded straight way. I got email from seller straight way as well. I still don't know this site is legit or not.

Date of experience: August 13, 2023
Kentucky
1 review
0 helpful votes
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Very challenging to return a swimsuit...
September 13, 2023
Updated review

I contacted customer service to arrange for a return and this is where I was really frustrated. They offered me 30% refund to keep the swimsuits, then when I said no, they offered me a 50% refund to keep the swimsuits. Also, I had to pay my own postage. I also had to send a photos of the crotch section of both suits to show I had not removed the hygiene pad. I sent off the suits and gave them the tracking number.I have yet to hear from them regarding my refund. I will never order from this company again.

Date of experience: August 13, 2023

I really need a different sized top from bottom; however...
July 16, 2023
Previous review

I really need a different sized top from bottom; however you don't offer this option so I had to order two different bathing suits in different sizes. However, the discount made the two bathing suits affordable

Date of experience: July 16, 2023
GB
1 review
0 helpful votes
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PLEASE AVOID
September 12, 2023

PLEASE AVOID! I would give zero if I could. I just really want to share my experience in hope that other people aren't tempted to buy from this company.

I ordered a bikini the order and delivery was all fine. The bikini itself I was not happy, the size of the bottoms were fine but the top was tiny!

I wanted to return the item. The company does not provide return details on their website! You must email them for details. This was my first red flag. It took me four emails, over a series of about three weeks before they finally give me the return address. They were more keen to give me a % refund than the return address.

Now I must point out I live in the UK, the parcel I received was from a UK warehouse. The return address I received was for somewhere in the USA. I asked for a UK address and they refused.

I have been unable to return the item and only got 65% of my money back……

I know their stuff looks nice online and very tempting but it's honestly not worth it! Please save your money and look elsewhere!

Date of experience: August 13, 2023
Texas
1 review
0 helpful votes
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Great Quality Products, Slow Shipping
September 12, 2023

Great Quality Products, Slow Shipping. Shipping took 23 days.

Date of experience: August 13, 2023
Florida
1 review
0 helpful votes
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Good customer service
August 13, 2023

I had double ordered by mistake and they contact me and canceled promptly when I asked them too. Thank you

Date of experience: August 13, 2023
Massachusetts
1 review
0 helpful votes
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Great customer service!
August 13, 2023

Somehow my order when through twice. Someone from SeaFancy caught it, contacted me and canceled the second order. They're very easy to deal with. My suits (I ordered 2) arrived faster than expected.

Date of experience: August 13, 2023
Oregon
1 review
0 helpful votes
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Horrible customer service experience
September 12, 2023

My package was marked as delivered on 7/22, but I never got it. I waited a couple days, then emailed SeaFancy to let them know I did not receive my order. Their response time is incredibly slow (a day or two between responses), and they are clearly sending canned responses that often aren't applicable to my situation. It has been three weeks and I'm still waiting for resolution.

Date of experience: August 13, 2023
California
2 reviews
0 helpful votes
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Great suit
August 13, 2023

I was looking for something cute. I found it. I ordered it and it arrived within a week.

Date of experience: August 12, 2023
Utah
1 review
0 helpful votes
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Love it!
August 12, 2023

Suits fit perfect and the fabric is very nice. I love the fuller coverage and vintage look.

Date of experience: August 11, 2023
Montana
1 review
0 helpful votes
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Never received my order
September 11, 2023
Updated review

Never sent my order. I reached out to them and they told me one of the suits went out of stock so they didn't send it. They sat on it while more went out of stock. Took forever to get them to refund my money and cancel the order. Sad.

Date of experience: August 11, 2023

Easy to use site
July 14, 2023
Previous review

Easy to use site. Hopefully the return process is painless too….

Date of experience: July 14, 2023
California
1 review
0 helpful votes
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Frustrating refund process
September 10, 2023

I bought this in 2 sizes, and wanted to return one. There were multiple emails back and forth where I had to request information on how and where to return, send photos of the item, re-request information on where to return, and insist that I wanted a full refund. When I got this, I returned it and requested confirmation of receipt. I got confirmation of delivery from USPS, but nothing from SeaFancy. So I followed up showing proof that USPS delivered it. SeaFancy responded saying they check, and in fact, the package was there all along. They said they had to check the item and send a request for refund to their financing department (which may take 30 days). I'm still waiting on this. The whole process - so far - has taken over one month

Date of experience: August 11, 2023
Florida
1 review
0 helpful votes
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Easy shopping experience, would purchase from again

Date of experience: August 11, 2023