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SeaFancy

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Seafancy specializes in designing high-quality swimwear that brings modern styles to fit every body type. We believe the most beautiful thing you can wear is confidence. We have designed different lengths of bottoms and tops to fit you perfectly. Our mission is to provide high-quality, contemporary swimwear for the everyday woman at a reasonable price.


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SeaFancy Reviews Summary

The company has garnered a generally positive reputation for its stylish and high-quality swimsuits, with many customers expressing satisfaction with the fit and design. The prompt responsiveness of customer service has also been highlighted, particularly when addressing concerns. However, there are notable issues with shipping delays and communication regarding order status, leading to frustration among some customers. Additionally, return processes have been criticized for lacking clarity and incurring extra costs. Overall, while customers appreciate the product quality and variety, improvements in shipping efficiency and return policies could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

value
263
shipping
272
returns
241
quality
1,527
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4,796 reviews

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Idaho
1 review
0 helpful votes
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No updates, then no product
June 10, 2023

I never received the swimsuit. Then after several weeks I had to outreach to find out what the problem was and was told the swimsuit was unavailable and would get a refund in a few days.

Date of experience: May 11, 2023
Florida
1 review
0 helpful votes
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Very satisfied with my order
May 11, 2023

I love my new swimsuits. I cannot wait to wear them this summer!

Date of experience: May 11, 2023
Texas
1 review
1 helpful vote
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Good
May 11, 2023

It would have been nice if return and exchange information were included in the package.

Date of experience: May 11, 2023
Missouri
1 review
0 helpful votes
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Shipping
May 11, 2023

It took a long time since I received the email that said my order has shipped. On the tracking page, it was just created label and didn't get updated for a couple weeks. But I kept receiving emails about reviews even though I didn't receive my order yet.

Date of experience: May 10, 2023
California
1 review
1 helpful vote
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Great experience
May 11, 2023

Order and tracking info came and all went as planned. I was nervous because of some other reviews, but this was a solid experience. No complaints. Suit quality good. Size good.

Date of experience: May 10, 2023
Illinois
1 review
0 helpful votes
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Good Swimsuit
May 10, 2023

Shorts fit great, but the top was just a little loose. Not a big deal. It looked good!

Date of experience: May 10, 2023
Illinois
1 review
0 helpful votes
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Easy to use
May 10, 2023

Great website and easy to use! Shipping took a while but I honestly completely forgot that part because I love it so much!

Date of experience: May 10, 2023
Maryland
1 review
0 helpful votes
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I wouldn't buy from them again.
June 9, 2023

It took several emails to get a response to a request to return an item that didn't fit right. And then the process was not straight forward. Still waiting to see if I'll get the partial refund I was promised.

Date of experience: May 10, 2023
Pennsylvania
1 review
0 helpful votes
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Poor Customer Service
June 9, 2023

The return policy for this website/brand is terrible.

Date of experience: May 10, 2023
Texas
1 review
0 helpful votes
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Good experience
May 10, 2023

No issues. Received the right items. They fit. Great price.

Date of experience: May 10, 2023
Virginia
1 review
0 helpful votes
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Great Styles
May 10, 2023

Lots of great styles for fuller coverage swimsuits. Love the colors. Site is easy to find what you want and check out.

Date of experience: May 10, 2023
Texas
1 review
0 helpful votes
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Bathing suits
June 9, 2023

Been over a month since I made my order and still haven't received it

Date of experience: May 10, 2023
Texas
1 review
0 helpful votes
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Dissatisfied
June 9, 2023

I have yet to receive the items I purchased and it's been a month.

Date of experience: May 10, 2023
Utah
2 reviews
0 helpful votes
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Great suit
June 9, 2023

The suit is great, took a bit of time to get here but I was asked to review it repeatedly several weeks before it arrived. ‍

Date of experience: May 10, 2023
Washington
2 reviews
0 helpful votes
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Returning items is an issue
June 9, 2023

I have emailed sea fancy at least 5 times to return my suits because they are too big and don't fit. I haven't been able to return them and it has been 2 weeks of trying. There is no phone number. It is very frustrating.

Date of experience: May 10, 2023
New York
1 review
0 helpful votes
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Great
May 10, 2023

Took about 10 days for my delivery. Quality garment. I am very happy

Date of experience: May 9, 2023
Oregon
1 review
0 helpful votes
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Expect Delays/Long Shipping if Item Ever Arrives
June 9, 2023
Updated review

It has been a month since my order and I still haven't received my items. I messaged customer service and they said oh that one isn't in stock anymore but will send the other part of your order. It has been 15 days since then and still no delivary or not acknowledgment of shipment. I messaged them again and no response.

Date of experience: May 9, 2023

Great!
April 11, 2023
Previous review

Great!

Date of experience: April 11, 2023
Pennsylvania
1 review
0 helpful votes
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The picture of one of the suits isn't quite accurate and it wasn't the fit I was looking for. They are great quality and the sizes are accurate.

Date of experience: May 9, 2023
California
1 review
0 helpful votes
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I need to return
June 9, 2023

I send a request for a return and haven't heard back.

Date of experience: May 9, 2023
Texas
1 review
0 helpful votes
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No response to exchange emails
June 8, 2023

The swimsuit is cute and I need a different size. Seafacy website says I need to email them for instructions on how to request an exchange. I have emailed them 3 times in 7 days and have not received any response whatsoever. Not happy.

Date of experience: May 9, 2023