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Scrubs and Beyond

1.9

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Scrubs and Beyond Reviews Summary

Scrubs and Beyond has a rating of 1.9 stars from 125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scrubs and Beyond most frequently mention customer service, tracking number and business days. Scrubs and Beyond ranks 51st among Uniforms sites.

service
54
value
41
shipping
42
returns
31
quality
77

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Colorado
1 review
0 helpful votes
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Quick Service
July 28, 2021
Updated review

Got exactly what I ordered. Great service. Received faster than I expected.

Date of experience: July 28, 2021

So far so good
July 21, 2021
Previous review

So far so good

Date of experience: July 21, 2021
California
1 review
0 helpful votes
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Nice service
July 28, 2021
Updated review

Good very easy and fast! Arrived sooner than expected. Happy!

Date of experience: July 28, 2021

Good very easy
July 21, 2021
Previous review

Good very easy

Date of experience: July 20, 2021
New York
3 reviews
0 helpful votes
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Awesome and fast delivery
July 28, 2021
Updated review

Easy to find sizes and matching tops and bottoms. Fast delivery.

Date of experience: July 28, 2021

Easy to find sizes and matching tops and bottoms
July 21, 2021
Previous review

Easy to find sizes and matching tops and bottoms.

Date of experience: July 21, 2021
New Jersey
1 review
0 helpful votes
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Great
July 28, 2021
Updated review

Fits well and comfortable (5' 3, around 135 lbs. Small/ petit small)
Easy to order.

Date of experience: July 27, 2021

Easy to choose
July 21, 2021
Previous review

Easy to choose

Date of experience: July 20, 2021
Minnesota
1 review
0 helpful votes
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Good brand
July 28, 2021
Updated review

I am pleased with my options. Although the pants were longer than I expected

Date of experience: July 27, 2021

I am pleased with my options
July 21, 2021
Previous review

I am pleased with my options

Date of experience: July 20, 2021
Pennsylvania
1 review
0 helpful votes
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Joggers
July 27, 2021
Updated review

This is the first time purchasing jogger scrubs. It gets too tight after the knee. I am returning all my scrubs.

Date of experience: July 27, 2021

Easy to use fast
July 20, 2021
Previous review

Easy to use fast

Date of experience: July 20, 2021
Texas
1 review
0 helpful votes
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Worst experience
August 20, 2021

I ordered 2 sets of scrubs. I needed to exchange the pants for a different size. I called to receive a slip and asked for approximate time it would be for an exchange. They stated 2 weeks (returning and receiving the new size scrubs). It has not moved from out of my state for over 10 days. When calling to follow up they said it would be approximately 2 weeks to ship to returns and then 2 weeks to receive new sizes. If I had known prior to ordering I would have either returned everything or not even shop from them at all. No one can give me straight answers. Save your time and money. It's especially frustrating because these are not leisure clothing. I need them for work.

Scrubs and Beyond attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 21, 2021
Florida
1 review
1 helpful vote
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I placed an order of almost $140 in merchandise and it was sent to the wrong address. I called SEVERAL times before delivery to get the address changed because fedex told me that the shipper would have to change the address. Once again I was told that there was nothing they could do about it. Now they don't want to issue me a refund or reship even though I never received the scrubs! I will never spend another penny with this company again!

Scrubs and Beyond attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 20, 2021
Ohio
1 review
0 helpful votes
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Purchased 2 tops and 2 pants. The tops were too big. Sent them back (and you have to pay for the return!) then one of the tops was sent back to me without explanation! Per the return policy, unwashed and unworn items with original tags on are acceptable. I was told that there were stain on the sleeve and the neck. I literally took it out of the package, tried it on, and sent it back. Now I have to send pictures and probably print a label, take it to the post office and return it AGAIN! The reason I order online is because I have a very busy life! I don't have time for all of this running around! After this year…this is the way we treat our healthcare heroes! NEVER have I had such a hassle returning an item! This was my first and last time ordering and I will spread the word about this company!

Scrubs and Beyond attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 20, 2021
New Jersey
2 reviews
0 helpful votes
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I visited the new 774 US 1 North Iselin branch and had a terrible experience. I always buy my uniforms from scrubs and beyond but not anymore from today. I live at Monmouth Junction and I needed scrubs for work so I went to the Woodbridge Mall to get scrubs from them and they were no more there. No signs or indication that they have moved so my wife called them and we were told they are now at 774 US 1 North. The following day after church I put the address into my GPS and it took me to Edison, 774 US 1 North which was around a car dealership. So I called them and a young lady answered and I asked for their directions and they Lady told me she does not know the area so she could not help with directions but they are at 774 Route 1 North Iselin, so I put that in instead and it took me there finally about 5-6 miles away, got there 5:06pm and there was this Lady with another man inside, shop was locked. She saw me and came out and told me we just closed the register, we close at 5:00pm. So I asked her do you remember me calling you about 10 minutes ago, why didn't you tell me you were closing so I will turn around and come back tomorrow? She just told me oh sorry about that, you can come tomorrow. Really! And there was somebody else in the shop instead of wasting my time on the phone she could have handed the phone over to the other guy to help with directions, perhaps I would have made it. That is sub-standard service and I believe if it were their own business they would have handled it differently but, to hell with my money because they will get paid anyway. There are more serious people looking to do the same job.

Date of experience: June 6, 2021
Jacobi C. — Scrubs and Beyond Rep
over a year old

Hi Bertrand,

Thank you for sharing some feedback. We apologize for the inconvenience of our store relocating and the experience that you had after. We hope that you would come see us soon so that we can have the opportunity to give you a 5-star customer service experience. #ScrubsLove

Michigan
1 review
0 helpful votes
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I always shop at the Westland store, the girls that work there are always nice and the store is always clean.

Date of experience: April 23, 2021
Stephen M. — Scrubs and Beyond Rep
over a year old

Dear Wanda, thank you for sharing your feedback!

Missouri
1 review
0 helpful votes
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Bad
May 7, 2021

I was in the Charlotte NC store and Jamie the store manger was so rude to me I will never shop there again.

Date of experience: April 7, 2021
Jacobi C. — Scrubs and Beyond Rep
over a year old

Hi Robbin,
Thank you for providing feedback. We are sorry to hear that you did not have a pleasant shopping experience. We hope that you will come visit us again so that we can show you what a five-star experience is like at Scrubs & Beyond. Again, thank you for taking the time to share your experience. #ScrubsLove

Indiana
1 review
1 helpful vote
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Rip off
March 21, 2021

Ordered 3 items and never received them said they were shipped fed ex and received a email saying they were delivered to my door I contacted scrubs and beyond to verify my address 1 number was off they were delivered to an address that doesn't exist and scrubs and beyond refuses to help me locate the package said it wasn't their fault there was nothing they could do fed ex said all they had to do was contact them and give them the account number to have the package returned over a 100.00 gone and no package

Date of experience: March 21, 2021
Stephen M. — Scrubs and Beyond Rep
over a year old

Dear Michele, thank you for sharing your feedback. Our goal is to make you happy with every purchase - we’re sorry to hear your order wasn’t delivered to the correct address and we didn’t help fix this right away. Please contact Customer Support at 1-866-972-2849 and ask to speak to a supervisor so we can get you a replacement order or a refund right away if you haven’t already.

North Carolina
1 review
0 helpful votes
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I was very satisfied with my purchase. The scrubs fit me very well and they are super comfortable. I will definitely be purchasing again in the future.

Date of experience: March 15, 2021
Stephen M. — Scrubs and Beyond Rep
over a year old

Dear Synita, thank you for sharing your feedback!

Iowa
2 reviews
0 helpful votes
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Fast to ship, great selection.
February 28, 2021

Even personalized scrub tops shipped very quickly and good quality! I have gone back to order more as they are awesome!

Date of experience: February 27, 2021
Stephen M. — Scrubs and Beyond Rep
over a year old

Dear Jirishhawk, thank you for sharing your feedback!

Washington
1 review
0 helpful votes
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Came back to return the item with with original receipt and tags on and the manager accused me of returning the worn item. When I asked her how would I wear it with tags on she said it is looks worn. Wow. No words. Will never shop there again. Used to buy my scrubs there for years.

Date of experience: February 21, 2021
Texas
1 review
1 helpful vote
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Horrible
January 20, 2021

I wish I could give 0 stars.
I ordered two pairs of scrubs that have not been delivered in over two months. I keep contacting them and I have got little to no a response. My order was over $100 and the professionalism of this company is an absolute joke. Absolutely will not be ordering ever again

Date of experience: January 20, 2021
Mariana M. — Scrubs and Beyond Rep
over a year old

Dear Alicia, thank you for sharing your feedback. Our goal is to make you happy with every purchase – we’re sorry you have experienced such delays with your order and that we haven’t communicated these delays with you. Please contact Customer Support and ask to speak to a supervisor so we can get your order straightened out.

Uruguay
1 review
0 helpful votes
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I bought 2 scrubs and 2 pants on sunday. It said on the page that they took until 2 business day to process the purchase and ship it out. They divide my items into two shipment. They shipped it out the first shipment on the third business day ( until there it was everything good) but they send 3 items on the first shipment and there was missing one scrub to be shipped out. I asked them how long it was gonna take until they ship out the scrubs which was missing and they replied me that they did not even know. So i asked them to change the address of the second shipment and they were ok with that. The problem was that they did not change a $#*! and if you want to return the item they will give you up to 8 dollars per item you want to return. In conclusion DO NOT BUY NOTHING FROM THEM. THE PEOPLE FROM CUSTOMER SERVICE ARE USELESS AND THE SHIPMENT TAKE TO LONG. BUY ON AMAZON CHEAPER AND FASTER.

Date of experience: December 4, 2020
Mariana M. — Scrubs and Beyond Rep
over a year old

Dear Mateo, thank you for sharing your feedback. Our goal is to make you happy with every purchase – we’re sorry we were unable to communicate the expected delivery date of your missing item and didn’t get your second shipment re-routed appropriately. Please contact Customer Support and ask to speak to a supervisor so we can understand what went wrong and make it up to you.

California
1 review
0 helpful votes
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They're a joke
November 28, 2020

Items received were not what were promised on website. Returned all items using their label. Package was "lost" in Missouri sometime in transit. = NO REFUND. Will NEVER ORDER or recommend to anyone. They're a bad joke. Better Business Bureau gives them 1 star. They must be proud.

Date of experience: November 28, 2020
Mariana M. — Scrubs and Beyond Rep
over a year old

Dear Autumn, thank you for sharing your feedback. Our goal is to make you happy with every purchase - we’re sorry to hear you did not receive the items you expected and did not get your refund processed in a timely fashion. Please contact Customer Support and ask to speak to a supervisor so that we can get your refund processed and for a free shipping label on your next purchase so we can help get you the items you were looking for.

Pennsylvania
1 review
0 helpful votes
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They write:"We have a deep gratitude and respect for our caregivers who are actively fighting Covid-19 Virus" Zero respect they have. Don't write if you don't have it. Dend me deffective surgical cap, uneven side, way off. Cost of cap 10$ amd return 9$.

Date of experience: October 22, 2020
Mariana M. — Scrubs and Beyond Rep
over a year old

Dear Angela, thank you for sharing your feedback. Our goal is to make you happy with every purchase – we’re sorry that you received a defective cap from us. We have deep gratitude and respect for our caregivers, especially those actively fighting COVID-19. Please contact Customer Support and ask to speak to a supervisor so we can provide you with a free return shipping label to get you the cap you were expecting.