Scrubs and BeyondReviews 125

These reviews were for sure done by people they paid to do them! I'm a real customer who made a purchase for a week supply of uniforms. My order still had not shipped after 10 days when I was promised they process in 7 days. I calls and speaks to 3 people even a supervisor who did not care bout my order being delayed, neither did one of them apologize for my experience. I thought I give them a try since they emailed me and text me all day everyday. Order at your own risk! I cancelled my order and will never do business with this company again!

Ordered 2 sets of uniforms with matching jackets, used their chart for sizing, too big. Internet site and return slip plainly states free return for exchange for different size, same style are free, which is what I was planning to do. Tried to get a return label per instructions on the return slip and the only way to get this if you can drop them off at their store, no store within 100 miles from me. The chat person stated he was sorry I got the wrong return slip... over and over. Will not order from them again and will most definitely pass on a company that is false advertising.

Bought 3 pants and 3 tops, paid for express shipping. It's been more than a week and only received 1 pair of pants. Messaged support about this issue and looks like the rest of my order hasn't even been processed so no shipment has been placed. From reading other reviews, I'm not sure when I'll get my shipment. They should stick to buy in store only if they can't even manage a simple shopping website.

My wife ordered several sets of scrubs for a new job she was starting in a month. When she hadn't received the order just before starting, she contacted the company and the Representative could not give an answer for the delay and stated they would look into it and get back to her. We still haven't been notified about the reason almost 2 months after the order.

Since she would need more scrubs, my wife ordered the same scrubs as before ( new job colors) and received THAT order within a week. Scrubs and Beyond only today notified us that the order is now being delivered.

To say this is terrible Customer Service is mild. When contacted about it today, the Rep tried to say the scrubs were back ordered; despite ordering the same thing 2 weeks lares AND taking delivery. Also, there was NO notification of back order during the online order or when we contacted the company. So, to me, the back order seems an excuse to me.

Sent the following email and message to Scrubs and Beyond. Ridiculously poor customer service, especially in these days, you would think with all the competition, they would fix up their act by now.

This email is in reference to an order placed on Monday 02/06/2023.

Order number: P*******412
Order date: Feb 6,2023, 11:24:11 AM
Order status: Pending

After receiving no further updates regarding my order placed on 02/06/2023, I contacted the customer service phone number on 02/15/2023 to see what was taking so long. I was advised by the customer representative that she does see that the item is in stock, she proceeded to tell she will add a note to my order but it will take up to 2 business days before someone responds. This was a bit disappointing, for one, Scrubs and Beyond took my money instantly and then never bother to ship my item, now I would have to wait 2 more day before I may or may not hear back from someone. I needed this item by Monday, 02/20/23. I advised the representative to simply cancel my order, decided to order from Amazon and have received the item in a timely manner. Sadly, your representative wasn't even apologetic on behalf of the company, seemed like this is a recurring issue with the company.

I received a gift card for Christmas. Ordered some scrubs online. They didn't fit when they came. I returned them to the local store. They put the money back on the gift card which I told them I no longer had and they said. Sorry this is our procedure. I called the main number and they were very courteous and apologized and said I would receive a new gift card in my email in 24-48 hours. It is now a week and a half later. I have called 5 times now and am told the same thing every time. Oh. It's coming… I will never order from this company or buy in their store again. I mean…. How hard is it to reissue a gift card or refund the customer!

I ordered the wrong size pants. So I followed the instructions on the packing receipt for an "easy free exchange". Turns out there is no exchange, you actual return for full refund and repurchase with additional shipping fees which they will credit back to you after everything is processed.
Bottom line is I paid $77 for some pants, I'll get credited $77 for return, which I will wait upto 30 days for, then for the repurchase I paid $86 and then they will process a $9 shipping refund separate, which again I will wait up to 30 days for.
Does that sound like an "easy free exchange"?

Sales professional, Mercedes, in the Lewisville, TX location was wonderful! She helped me find the best fit and was so pleasant to work with. Great quality, great assistance in finding just what I needed and I am usually kind of hard to fit. Thank you, Mercedes, for a great shopping experience. I look forward to coming back in the future for more items!

No way to redirect package once shipped through scrubs and beyond. Can not understand people on customer service call. While trying to explain situtaion, was over talked several times. I finally had to ask for the manager to to stop talking amd let me finish my sentence. No number provided and no tracking number provided in email specifying shipment has been shipped. This is not my first bad experience with customer service but I will say it will be my last time ordering from scrubs and beyond. You have lost my support indefinitely

I'm never ordering from this company again. I have been back and forth on the phone with different customer service reps and supervisors and no one can seem to give a straight or correct answer. I ordered 2 pair of scrub pants TEN days ago and the order is still pending. Hasn't been processed, fulfilled, nothing. So I call and they send it to a higher up who hasn't gotten back to me in almost a week. Everyone keeps saying they have no idea why it hasn't processed but will figure it out. Ten days later I still have no answer. Apparently now my issue was sent to corporate and thats been 2 days and I still haven't heard anything. They all keep saying they will contact the warehouse and nothing comes of it. I'm also told now they can't just cancel my order and re process it because I'll be charged twice? It makes absolutely no sense. I don't understand how it takes 10 days to contact a warehouse over 2 pair of pants. I'm relying on these because I can not buy in store and as I'm pregnant I ordered maternity scrubs and my regular ones don't fit. I work in Healthcare I have to wear scrubs.

Don't shop them ever. Very poor made clothes and very poor cut. I wash all my clothes before I try on because of allergy to dye and only them telle it's my problem there crap don't fit. Never bought pants from them before WILL NEVER BUY FROM THEM AGAIN. I do believe that all there stuff isade in sweat shops overseas and that's why it's very poorly made

I purchased one pair of pants. Total of order was $22. When I returned them due to wrong size, they kept so much $$! My return money was only half of what I paid! Ridiculous! Never again will I purchase from this company. "Hassle free returns" - right

Horrible customer care Have ordered from them for several years attempted to email but their email contact not working! Customer service rude and when asked to speak to a supervisor the girl hung up on me! While they have the order labeled as complete fed x says it has not been sent out! Won't be dealing with them again their customer service has seriously gone down hill

Just got of the phone with Charles at 2:45 PM on 8/27/2022. The issue regarding order #P*******680, is that I placed an order with two business day shipping and have an expected delivery date 5 days later. This is not what I wanted to pay $25 for shipping for. 4 days at the most but preferably 3. Charles told me that, that isn't his companies policy and I explained to him that when you click on the shipping button there is no posted company policy. It just says 2 business day shipping lol.
Then there was silence... which I then broke and said "so there is nothing you can do for me". Charles replied "nope". I then said "that is terrible company policy and customer service", again silence. So I just said "it was wonderful to meet you Charles, enjoy the rest of your weekend".
If you're going to charge $25 for two day shipping, 5 days is not expectable IMHO. Hopefully at least Charles learned something about being polite to customers from our conversation.

My wife recently went to this store and all their systems were down.The employees were reluctant to give her the great customer service that she required. Due to the lackluster service she had she walked out with the wrong size. Due to the poor customer service and cheap online services we will no longer be supporting this company and their product

I get easily overwhelmed at stores like this and Christine working helped me find so many different style scrubs. She was very professional and answered all my questions. I will be back! Thank you so much.

I ordered scrubs from this site and they took an address off my payment account without giving me any opportunity to verify it. 3 minutes after receiving the order confirmation I contacted them to inform them this was the wrong address. They responded to me 17 hours later and told me the best they could do was cancel the order. I asked them to do so. They then did not respond for another 15 hours during which time I called and asked a representative to cancel the order. They did not. They then responded to my previous email after 15 hours telling me it was too late to cancel and I would have to pick the package up at the address listed that I no longer live at (multiple states away). So if you have any issues with your order they will not help you at all and will take 12+ hours to respond to your requests. It's not worth it when there are other great sites to go to.

I ordered scrubs at this website, no problem at all. However, the packaging and shipping are terrible. After receiving the package for the first time, I was missing two pairs of pants. Contact the company, the 2nd package sent out with only one pant. Contacted company again and until today I still have not received an email to confirm the shipping for the remaining pant yet. Takes up a lot of my time.

Just called the 5th time about the missing items. Many people that I talked before said they will send the email for confirmation and tracking number but never received it. Talk to Alex today and get the email. The 1st day placed order is 7/10 and the expected day received the last items is 7/31. No words to say!