ScribdReviews 883

I too fell for the scribd trap. I signed up for a free trial on May 3,2017, then cancelled my membership perhaps 15 minutes later.
Now it's two days later and my online Visa account shows an $8.99 charge from Scribd.
This is a free trial?
I've sent an email to customer service requesting they confirm my cancellation and refund all charges... let's see how it goes.
My user name is david3cutler-2 if the nice Scribd rep would like to take care of this issue.

My username is van-*******.

I assume it was late last month (March 2017), but I started a subscription to go through a book I was using for research. I didn't like what the membership offered me for the price, so I canceled the same day. Or so I thought.

On April 29, I saw through my bank that I was charged $8.99 for a service I hadn't used in over a month, on April 24. And I received no notification from Scribd that I was going to be charged for the service.

According to the service, I SHOULD end my membership with them on May 22. I'm noting the date here because if I'm charged on May 22, I have proof that Scribd is hustling me for money.

I'm going to try to work with Scribd and hope I can get my account canceled for good and a refund without going through the horror stories posted here in regards to getting charged repeatedly, even with a debit/credit card number changed. I've sent in a ticket, but if I don't hear anything from Scribd within a couple of business days, I'll annoy them every day until I get a response.

If I don't hear anything from Scribd at all, you can bet I'm going to work with my bank and my state's attorney general to get my money back. Even if it's only around nine dollars (or plus, if they charge me more).

If the Scribd representative for SiteJabber is around, my ticket number is #*******, and I've replied to my response via email, since it has my card name and number on it. And please cancel my card with your service after I'm refunded.

Based on the reviews I've read on this website, please cancel my free trial/membership. My username is ram-*******.

On April 25,2017, I signed up for a free trial, downloaded the PDF I was looking for, and cancelled less than 5 minutes later. I went through the five or so pages where you click "Cancel Membership" in small font, submitted feedback, etc. I tried to remove the credit card I have on file, but the site only allows you to UPDATE your payment information, not remove it. During the 5 minutes that I had a free trial, my membership status stated that I would get billed $8.99 on 5/25/17. After canceling, my membership status says, "Your membership was cancelled on 4/25/17 and will end on 5/25/17." This makes no sense, since canceling my free trial means that my membership should end the same day. Browsing through the site, my account still has the ability to download PDFs and read books, which you can't do as a non-subscribed user. I don't know whether it means I'll get billed on the 25th or not, but I would like my trial permanently canceled before any charges are made to my card. Therefore, my review is tentatively 3 stars, based on whether or not I receive unwanted charges in the future.

I had scribd back when it was unlimited e-books and audio books and it was GREAT. I recommended it all the time and I was putting away between 18-30 audibooks a month. <3 <3 <3 I totally understand how that was not sustainable. The monthly scribd selects were fine at first, but now they never change and the few times one is taken out and replaced with a different book it's usually a book that has already come through. I have a year long subscription, but I probably won't re-up after it runs out this summer. I read too much for this to be worth the money. If you're a less avid reader (3-5 books a month) this could actually be a GREAT option, but be aware there will be limitations.

I got Scribd to read something for a test I did a few days later. I thought it was okay for a free trial, but I really no longer need it. Please CANCEL MY ACCOUNT: Chisom Anyanwu. It says that "Your membership was cancelled on 4/12/17 and will end on 5/1/17." I really hope that doesn't mean i will be charged until next month. I also hope that the website will delete my credit card information from its system. I really have no time, energy or money for this to become a problem. Please contact me to ensure the account is cancelled: *******@ymail.com

I figured, after few years of being the member, that once you stop being a member you loose all the books you have read before. Basically, if you want to have an access to the books they give you, you have to keep purchasing the membership. You are paying access to the books, not books. Even the ones I bought for extra money, not for the credits I have received as a member, were taken away from me. I figured if I bought one book a month, I'd have them now, then them giving me three that I have only as long as I am paying. Kinda not fair.

Cancelled my trial membership in November yet a charge mysteriously appeared on my March Discover card statement (and perhaps others I didn't notice). Complained a week ago and given ticket #*******, yet no one has contacted me to resolve this. Guess I have to file a dispute with my credit card company. How is this site still in business?

I got a free account, and also couldn't see what I wanted. Then I tried to go in and cancel, but the site said I didn't have an account. I thought I may need to wait a while for the account to generate but then forgot about it until I noticed charges on my card. I immediately went to the site to cancel, but it still said I didn't have an account to cancel. I waited over two weeks for a response, and then it still took another week to fix. To top it off, in the emails with the customer care person, I got told I didn't follow the right steps and was instructed on what to do in the future if I rejoined. These were the same steps I had already followed that did not work! Stay away from this site. It's a scam!

This is most likely a SCAM! I fell for it so you should stay away! I wanted the "1001 Albums You Must Hear Before You Die" PDF and I got it, but I cancelled my subscription immediately after so I wouldn't forget it later on so I won't get charged. After reading the reviews, I realized I had made a massive mistake. So if the Scribd Customer Support reads this, do NOT charge me, or I will report you to the authorities to get you shut down. I do NOT want any spam emails as well. I want my account DELETED. Please reply ASAP.

UPDATE: I want to thank customer support from Scribd in this website. They seem to respond faster, and they finally do work on your problems. I got refunded without delay. Thank you!

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I have requested for a refund for an unused account service for the month of March. I have sent three tickets, one from my e-mail and two from their website, and still no response. It seems like they don't truly care about their customers, which is really sad! My username is tsalgado_12.

And I really hope, based on previous reviews on this page, that my subscription is truly cancelled. It will be a true headache if it starts getting money out of my account after having my membership cancelled.

I opened a free trial on their website (not through itunes.) It said I had until March 12,2017 to cancel. On March 11,2017 at 7pm I checked my bank account and saw that I had already been charged! I went to cancel and found out I could not cancel until April 12. I still went through the process of canceling (yes you have to click through about 10 pages and find teeny tiny little font that says I STILL WANT TO CANCEL) it said my account would end on April 12, rather than the next day, March 12, when my free trial was over or that same day, March 11 when I wanted to cancel.

I contacted Scribd support on March 11 when all of this was happening and have yet to hear a single thing back from them. Now I am worried my card will get charged again since people say they are mysteriously being charged over and over again. PLEASE STAY AWAY FROM THIS SITE. THERE IS NOTHING ON THERE THAT IS WORTH A PREMIUM MEMBERSHIP THAT YOU CANNOT GET ELSEWHERE!

And since they apparently have customer service people that respond to THESE message boards (rather than their own customer service emails) I am writing this review... and adding my support ticket number.

Support ticket #*******
Email *******@gmail.com

GET AHOLD OF ME SCRIBD