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Scribd Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, particularly concerning its subscription model and customer service. Many users report unauthorized charges, difficulties in canceling subscriptions, and a lack of responsive support, leading to perceptions of deceptive practices. While some customers acknowledge the potential value of the service for avid readers, these positives are overshadowed by frustrations with the platform's functionality and the quality of customer interactions. Overall, the feedback indicates a pressing need for improved communication and more transparent billing practices to restore customer trust.
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Hey, two months before i take a free trial of 30 days, i gave my credit card number. Now after every month a transaction for Rs. 583 had been done without giving any notification from your side, what the hell is this, i want it to rectify as soon as possible, and refund my money since i am not using your any of your applications. Thank you.
My account got overdrafted today, and, shocked, I went to see why. Curiously, for at least 3 months now I have been getting charged 9.99 for a scribd membership. What made this suspicious to me is that every month it id filed under a different category.one month it's music, the next it's Other/Business. I have tried my facebook account, as well as every email I own and I am still getting charged. I guess if I were to be contacted, use my email: *******@hotmail.com. Until then, I will be disputing this charge.
Hi Jakob. We have sent you an email that you have provided requesting further information. Please make sure to reply to our email with requested information. Thank you. -Donni, Scribd Customer Support
Report to FBI inmediately. Please everyone on here with problems report to the FBI website. This is completely unacceptable. Not only did I never sign up for any trial and am getting charged but my bank canceled my debit card - gave me a new one- and somehow they got access to that number as well and charged it this month. I am beyond frustrated and just reported it. Please everyone let's help each other out and report all this abuse so this company can be shut down and stop cheating and stealing from innocent people
Hi there. I've sent a message to you last week and have not heard a response. We will need additional information from you to further assist you with locating an account and issuing any refunds, if necessary. Please email us at [email protected] and message me back here with your ticket number. Thanks! -Donni, Scribd Customer Support
On 6th May 17, for temporary authorization scribd debit $1 from my account, and same time credited it, but 9th June also scribd debit $8.99 automatically without my permission, I dont want to be with them, I just refund my amount. Please reply
Hi Pankaj. We are still waiting for your response for additional information to locate your account. Please check your email and response with requested information. Thanks! -Donni, Scribd Customer Support
I did respond. It took them a couple days but i was refunded my money back. Thank you. It would be better if you had a customer service number and not just email to betrer help customers
Hi Jessica. I'm glad to hear that you were able to get a refund. At this time we do not offer phone support and we apologize for any inconveniences this may have caused. If you need anything else, please email us at [email protected]. Thank you! -Donni, Scribd Customer Support
I was charged today 5/24/2017 and i had already cancelled my membership and still was charged. I have no way of getting a hold of anyone from customer service and send several email. I just want my refund back and completely off of scribd. And when i cancelled it still says i have until june 23rd. I want nothing to do with this site and have not been on it.
Keep away from them. I cancelled my membership, and they continued to get money from my card. I cancelled my card at the bank and reported Scridb as thieves. They do Not respond to emails nor to phones calls. The phone number is a Scam too. They do Not respond.
Hi Orestes. We are still waiting for your response for additional information to locate your account. Please check your email and response with requested information. Thanks! -Donni, Scribd Customer Support
I bought Scribd membership with the intention of using it just one month to download a PDF of a text that I wanted... then I realized there are LOADS of books, even VERY technical texts on Scribd. Plus loads of audiobooks that I can access. Now before I buy a book on Amazon, I first check Scribd to save myself some money.
Hi Odette! We are really excited that your are enjoying your time at Scribd. We also have our unlimited and Scribd Selects section for books that do not require monthly credits! If you need any assistance at all, please feel free to email us at [email protected]. Thank you for your feedback! -Donni, Scribd Customer Support
Avoid at all costs. Cancelled my membership at end of trial. Payments were taken nonetheless, only stopping when my credit card happened to have expired! Somehow payments were taken even after this (when I activated my new credit card), and this despite me having sent an angry email to them when I discovered the initial payments, to which I received no response.
Hi Tom. We are still waiting for your response for additional information to locate your account. Please check your email and response with requested information. Thanks! -Donni, Scribd Customer Support
5 of 5 forever! Aint stopping to use the resource - comes in handy at any situations: studying, leisure or just broadening your view by choosing something random to read. Thanks!
Hi RO! Thank you for your kind works and we are really happy to hear that you're enjoying Scribd! Thanks again! -Donni, Scribd Customer Support
On 29th april 2017, I subscribed for one month free trial on scribd. Today (29 may 2017), 8.99 $ were automatically debited from my bank account without my permission and my subscription is renewed without notifying or asking me for the same before renewing. Kindly reply and refund the amount.
Hi Yashwini. Thanks for writing in. You purchased and authorized a recurring monthly subscription which we try to make it clear on both registration/billing page. You ticket as been replied to. Please check your email for further information regarding your account. Thanks! -Donni, Scribd Customer Support
I got Scribd to read something. I thought it was cool for a free trial, but I really no longer need it. Please CANCEL MY ACCOUNT: Lupita. It says "Your membership was cancelled on 5/29/17 and will end on 6/28/17." I hope that doesn't mean I will continue to be charged. I also hope that the website will delete my credit card information from the system. I really have no time, energy or money for this to become a problem. Please contact me to ensure the account is cancelled: *******@gmail.com!
Hi Lupita. Thanks for writing in and providing your email. I've located your ticket and account. I've replied to your email with more information about your account and have deleted your credit card from our system per your request. Thanks! -Donni, Scribd Customer Support
The best customer service. Something went wrong with my account cancellation and I was charged again. I contacted Scribd on Facebook and had a fast reply and a refund. Very friendly! I read a lot of bad reviews before and got worried. I would like to rest you assure that there is nothing to worry about. They are genuinely good and helpful guys!
Hi Alina! Thank you so much for taking the time to write this thoughtful feedback about Scribd! -Donni, Scribd Customer Support
I purchased a membership for this subscription service. From my understanding I only agreed to purchase a 1 month membership. They have been charging me for over half a year now. I ma trying to cancel my account, there is no way I can talk to anyone pver the phone. The only solution offered is that I provide my personal credit info over email. I have made it clear that I am not comfortable sharing such info over email. I have asked multiple times to do this over the phone rather but they are not willing to make the accommodation.
I would NOT RECOMMEND this service. There are other options available for online subscription services that will be much more reliable and not cause a head ache.
Hi Nate. We are still waiting for your response for additional information to locate your account. Please check your email and response with requested information. Thanks! -Donni, Scribd Customer Support
I had turned off the autopayment/renewal for scribd premium membership that was till 23 may 2017. But still i was charged when i checked my account it says amount was charged at 1 am 24 may IST and my premium membership was activated. Its really of use to me as half the time i get the error we are unable to let u download error. When rechecked the membership was automatically renewed hence i cancelled it again on 24th but now i get message ur membership is cancelled and will end on 23 june 2017. To check whether its cancelled properly or not i tried downloading books and it does download so premium membership is still active i guess... plz cancel it and refund my amount. My request id is #*******.
Hi Renuka. Thank you for writing in and for providing your ticket number. Our support agent has replied to your ticket number with more information regarding your account and refund. If you have any other questions and/or concerns, please reply to his email. Thanks! -Donni, Scribd Customer Support
Hmmm... first of all I should try it but i noticed to search it in first in website opinion and wow I read of bad review to know its a trap and now i know,, guys try to search it if it is a scam or legit for like this transaction...
I fell for the scribd trap!
I cancelled my membership but I'm still charged
It's not a free trial.
My user name is bnk4simoes. Can you take care oh this issue?
My email is *******@gmail.com
Hi there. Thank you for providing your email. I've sent you an email regarding the account associated with the username (bnk4simoes) addressing your questions and concerns. If you have any other questions/concerns, please reply to that email. Thanks! -Donni, Scribd Customer Support
I deactivated my account before the expiration of the trial period. But the company keeps charging me for the services I don`t even use! And I can`t access my account and fix it because it`s deleted! How can I solve it?
Hi Anastasia. We've sent you message earlier this week and are still waiting for a response to help us bring up your account. Please private message with your email that you used to registered with Scribd or if you haven't already, email us at [email protected] and reply back here with your ticket number. Thanks! -Donni, Scribd Customer Support
I can't deactivate my account even though I've already cancelled my 30 days-free suscription. It shows this message: "You have an active membership to Scribd. Before you can delete your account, you must cancel your membership. Manage your membership".
I decided not to use the service thats why i'd like to deactivate my account, but i can't. I hope this doesn't mean they will charge me for an account i didn't use. My account name is Deresyu.
Hi Dere. We've attempted to contact you with several messages and have not heard back. We need additional information to help us locate an account that is trialling 30-days. Please check your email and reply with the requested information. Thanks! -Donni, Scribd Customer Support
I made an account on scribd and deleted it and cancelled my membership or so I thought, they keep charging me for months and I cant acces the account beacuse it is deleted, how can I solve this?
Hi Ariana. Thanks for providing your information and we have replied to your ticket number with more information regarding your account and refund. If you have any other questions and/or concerns, please reply to the message or leave me a message here. Thanks! Donni, Scribd Customer Support
Same scam different day... I signed up for the trial... closed the account... they acknowledged it was closed and they keep charging... NEGATIVE ZERO STARS
Everyone in this company should be in jail...
This is advisable https://www.fbi.gov/scams-and-safety/common-fraud-schemes/internet-fraud
SCRIBD
539 Bryant Street
Suite 200
San Francisco, CA *******
United States
Founded in 2005
Phone:
*******890
Fax:
*******896
www.scribd.com
Hi Mike. Thank you for writing back with additional concerns, however, without any information from you to help us locate any tickets you've written in or providing an email, we are unable to locate and bring up an account. We're here to help and whenever you are ready to give us the information that is requested, please private message us, as you did, with your information. Thanks! -Donni, Scribd Customer Support
From the business
Explore over 170 million documents and counting from a global community of users. Find and upload text on every topic and niche, including research papers, official government documents, user manuals, and more!
Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date.
A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content).
Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
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Hi Nilesh. We have sent you an email last week for further information to locate your account. Please make sure to reply to our email with requested information. Thank you. -Donni, Scribd Customer Support