ScribdReviews 883

I emailed twice, and submitted a ticket concerning a refund for an unused subscription for the month of February, it has been 22 days and I have heard no response. They promise a response within 3 business days. DO NOT SUBSCRIBE. They do not care about your time or satisfaction. They only want your money.

I have not been a member since October but they have started charging my credit card monthly. They have time to update their Facebook page regularly with random news updates to promote themselves but no time to respond to messages or help tickets. I have multiple tickets and messages over the past month and they have not responded. Taking money from people's credit cards without their permission is outright theft and fraud and it's crazy that they have done it even to people who are not members. Who knows how much more they have done. Horrible con artists at this company.

In the past six months I've had to report fraudulent charges from scribd.com three times. Each time I would report it and get a new credit card with a new number. That company would make 5-6 small charges of $9.99 each of those three times. I have no idea how they got my cc number in the first place as I've never heard of them before this started. Also how in the world are they getting my new credit card numbers? I have to cancel my business Capital One and wait for a new one each time. Trying to figure out now how to completely block them.

Like others, I'm at wits end. I've never heard of scribd, and they've now been billing me $8.99 every month for over a year. I tried to sign on to scribd to do account management and I have an active account (email & password), but the site tells me that I have NO active subscriptions. It does note that billing could come from iTunes. Upon checking iTunes, I have no subscriptions there either. I emailed them, they promise response with 24 hours, but no word in 17 days, despite 2 follow ups by me. They don't answer their phones, but have a message directing you to their site for "support". What a scam! Can anyone start a class action?

I have never heard of Scribd before and don't even read books. I got a charge for 8.99 on my scotia bank visa and disputed this right away, in which i got my money back from Visa as Scribd could not prove that I purchased from them. 2 weeks later, i get a replacement credit card and use it again. 2 weeks after that I get charged from Scribd AGAIN. Like other reviews here, i'm not sure how this is possible but other people complained about replacing their cards and still getting charged.

I have sent an e-mail to Scribd because their number *******348 is apparently "busy" everytime i dial it. I have not received a response from Scribd via e-mail yet even though they said they'd reply in 24 hours.

Be careful if you see Scribd on your statement, they are scammers and frauds!

I've got charged $8.99 on 1/25/17, and I haven't even signed up for their service. Then, after I put in a ticket, which is currently unanswered, I've got charged $7.99 four days later! I don't know how they obtained my debit card info, but this thievery has to stop!

Edit: As of 1/31/17, they refunded the $8.99, but they have yet refunded the $7.99 they stole.

Update: On 2/2/17, they refunded the $7.99, and deleted my card information. It's scary how I was billed in the first place.

My free trial was supposed to end January 23, I cancelled it on January 22 yet I noticed that there was a charge pending from Scribd on my credit card already! This charge should not have posted because 1. I cancelled the membership before the end date and 2. Scribd charged my card before my free trial end date
I tried to contact them twice and no reply! Ticket Request #*******-- Also beware! When you try to cancel, they try to confuse you (you have to press cancel like 3 times before your account is actually cancelled. I'm not sure how this is even legal)! I will be filing a complaint with BBB.

Update- Scribd finally refunded back my money (they tried to say that the charge was placed because the trial date ended- this is not true, the last date to cancel was the day after the charge was actually made. So be aware! You may be charged 2 days before the end of your free trial!

My ticket has not been responded to, and I wrote my first comment over twenty days ago! This is absolutely ridiculous, especially since I was scammed out of $9.99. I'm hoping that the service reps on this page will see this and finally get this settled.

I will copy and paste my complaint below.

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12/28/16

I started off with a free trial of Scribd, which was due to expire 12/27. I ended up barely using Scribd at all, so I logged on to today, 12/27, to cancel my account. While in the process of canceling, I was given the opportunity to take another free trial, which I decided to accept and give it a second go. However, when I checked my MasterCard, it stated that $9.99 had been withdrawn despite the fact that my free membership was not overdue and despite the fact that I have not used a full month of Scribd premium; in fact, I believe I have only used a few days of Scribd while free. I would very much like an immediate refund of the $9.99 to my account. I do now intend to cancel my account, but I am currently waiting for the refund before I do. Thank you.

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