ScribdReviews 883

I signed up for what looked like an awesome sheet music collection on Scribd. However, most of the titles I've looked at have been unreadable - the scans are terribly low quality and blurry. To see an example of this, try looking at guitar white pages volume 1. There is no zoom function in the preview window, but zooming with browser reveals the appalling quality of the scans (blurry and low resolution, so much so that it is nearly impossible to read). Downloading an archive of the webpage confirms that the jpeg of each page is very low resolution and blurry. I have come across some sheet music in the sheet music collection that have been digitalised well (ie are readable) but they are few and far between. Perhaps Hal Leonard tried to rush a large collection of music to the Scribd without taking the time to digitalise it properly, and have only started doing a better job on more recent additions? Who knows. Anyway, would not recommend for musicians.

I had to close my US bank account, and all of a sudden they charged me and the bank charged me with an overdraft fee. When i looked closer to my transaction i have noticed that they have been charging me for 14 months! I contacted them, so far they only refunded one months subscription. I contacted them again, no answer yet. They literally stole my money, i even didnt use their service. I want my money back, they should have been restricted doing this to people, earning money is not easy! Ticket # *******

They refunded 4 month out of 14 months fee, all of which is taken from my account without a notification. I ask for a full refund, i still ask for 80 dollars more, this is really unbelievably annoying. Please refund me fully. I never used your service.

1. I have read most of the other reviews here and agree with them all.
2. Scribd, you could do yourself a very positive benefit if you A. State up front that what you offer is a streaming service. ( not hid this in you FAQ, and leave it to subscribers to work that out, after you has siphoned off 1 or several months subscription fees. B. Deliver what you advise, simple and clearly if its a free trail, should not require a credit card subscription.
3. For the benefit of others, I will summarize my experience with Scibd.

Took up the 30 day trail on 1 Sept 2017. Noted on same day that the PDF I was searching for was not in Scibd inventory, despite being lead to their site by my search engine, suggesting I would find it there... Unlike others, I didnt provide my CC details, instead, I download the IOS app to enable viewing the catalogue.
Once I confirmed ( on the same day) this site didnt have what I required I reviewed the FAQ and attempted both suggested methods to cancel the subscription ( Device and iTunes, both of which didnt work). I contacted Scribd support team (via email) and explained this to Ben (case number # *******) who stated he/they could not do anything, as I didnt subscribe directly with them, but had subscribed via Apple and that Apple had to cancel the subscription. Ben was kind enough to provide a link to Apples subscription. It this time I was over it, I only came back to the topic after noticing subscription fees on my CC. Once reminded of the Scribd subscription, I cancelled via Apple as suggested by Ben, but by this time 3 months had past. Upon cancelling I learnt that I had 9 book & 3 audio credits. Having been charged for these I decided take up the credits, 1 book and 3 audio. As I have limited internet access I downloaded them to enable listening and reading offline. I found it odd that every time I accessed the downloaded content ( with internet disabled) it would respond, stating I was offline and could not access the content. Once I connected and opened the content then disconnect from the internet, I could continue to access the offline content. ( this would suggest that Scribd are conducting an account subscription validation each time you access the offline content, to ensure you still have a paid up account.)
All was working fine until I received a message from Apple advising me that my subscription was to end on 31 Dec 2017. I understood this, as I had cancelled my subscription, as mentioned above) The hook came on January 1 2018, when I could no longer access any content and was being prompted to renew my subscription.
SUMMARY. Poor ethical responsibility Scribd.

I've cancelled my "subscription" after the "free trial" and i noticed that they are still charging! Support ticket #*******. I ask you to revert all charges made and cancel my subscription.

I had a problem with a free trial, after contracting their support they returned the money and made things right. 1 star down for that incident but 4 up for their customer care.