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Scribd Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, particularly concerning its subscription model and customer service. Many users report unauthorized charges, difficulties in canceling subscriptions, and a lack of responsive support, leading to perceptions of deceptive practices. While some customers acknowledge the potential value of the service for avid readers, these positives are overshadowed by frustrations with the platform's functionality and the quality of customer interactions. Overall, the feedback indicates a pressing need for improved communication and more transparent billing practices to restore customer trust.
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Scribd never paid me for money I earned from works I had on their site several years ago. I have complained to them repeatedly, and they have ignored me, and closed the complaint.
(Update: Last ticket number for this is support ticket #*******. I have already gone to the Better Business Bureau about this.)
I cancelled my account a month back, still this month Rs 585 has be deducted from my bank account. My profile shows I am not a member then how can you deduct money and it is shown payment details are not available then how did you deduct money. How can you cheat people like this.
Hi Harshini - I'm so sorry to hear that you were charged after you canceled. This most likely means that either your account was not actually canceled or you have a second account with us. Either way, we'll get this resolved for you. Please send us an email to [email protected] and we'll be happy to issue a refund. Thank you!
Have tried more than onee to stop charges. They keep on submitting charges to my credit card,. The proverbably internet company from hell. Don't even think about using them. If they had a local office, I would have the opportunity to make my case in a more physical manner.
Hi Mark - I'm so sorry to hear this and I will absolutely resolve this for you. Please send us an email to [email protected] with ATTENTION JAMES in the subject line and I'll personally make sure we stop these charges and issue a refund. Thank you!
Tried the free trial. I cancelled it. I was billed in Feb. I checked and cancelled again. Been billed again today. Cancelled again.
You people are scammers.
I've emailed them. Let's see if I get any kind of response.
Hi Ian - I'm very sorry to hear about this and I would like to get it resolved for you ASAP. Please reply here with your ticket number or, if you haven't sent a message yet, please send us an email to [email protected] with the subject line ATTENTION: JAMES and I will personally resolve this. Thank you!
I can't believe Scribd wanted me to pay for a manual for my gas stove. I downloaded it for free from another site. It's like this site steals content then wants you to pay for it. I will write as many negative reviews as possible.
Hi Brian - I'm very sorry to hear about this and I would like to get it resolved for you ASAP. Please send us an email to [email protected] with the subject line ATTENTION: JAMES and I will personally resolve this. Thank you!
I found for the second time recently 7 books of mine to download on scribd. They do monyy with my work while i am struggling to have some moeney. They removed the books but the uploader have another book he don't own the copyright.
I let them know but they didn't anything.
They protect pirates and property stealing.
Shame!
Hi there - I'm very sorry to hear about this and I would like to get it resolved for you ASAP. Please send us an email to [email protected] with the subject line ATTENTION: JAMES and I will personally resolve this. Thank you!
I needed a book for a project I was working on and found scribd. I read a lot anyway so the service sounded awesome... it was (subjectively) meh. I cancelled my free trial/membership, deleted the account and then forgot all about it. I signed up using a UK bank card that I never use since I live abroad and thus never really check my balance. When i did check my balance several months later I was VERY surprised to see that I was being charged by Scribd. Confused, i go to the site to see whats going on. I try to log in with my email address and password only to be told my account has been deleted (as i thought it had). IF MY ACCOUNT HAS BEEN DELETED, HOW THE HELL CAN THEY BE CHARGING ME A MONTHLY FEE. I've tried to begin a dialogue with them about being refunded, but apparently they don't refund after a certain amount of time. Complete scam.
Hi Will - I'm really sorry to hear this. Could you please send us an email to [email protected], so we can look into this for you and issue a refund? Thank you!
Paid 6 months of 8.99 and repeatedly tried to cancel from the get-go. This is a scam of a service with no good useful products. Their website makes it purposely impossible to navigate to cancel. I got confirmation that I canceled my subscription in 2/2018 and I was still billed in 3/2018. I wish this company would disappear from the face of the planet--steer clear.
Hi Michelle - I'm so sorry to hear you were charged after you canceled. We are happy to make this right with you. Please send us an email to [email protected] and we will absolutely issue a refund.
I was billed twice in the same month, 7 days apart. Generally an inferior service, the only useful material they host is typically pirated stuff uploaded by users.
Hi there - I'm sorry to hear this. We're happy to help with a refund; please send us an email to [email protected]. Thanks!
As with some other students that signed up for a scribd account during a free trial, I too was a victim of their constant subscription charges. For months I tried to contact someone and nothing. I finally had to report my card stolen so I could be issued one with new information.
Hi Harry - I'm so sorry to hear this. Please send us an email to [email protected] and we'll be happy to help with a refund. Thank you!
I was a student when I first used scribd with the free trial. I canceled it and nothing. For the next 14 months, my credit card was drained. NO EMAIL, NO NOTHING that they were stealing my money. I opened support tickets(*******, *******) but the only thing was to refund two months from the total 14. OUTRAGEUS! I don't know why they do not solve this problem since that many people have it. They say that they want to solve it. But they just don't. Its frustrating!
A serious company would solve this issue for old and for the next customers.
Hi there - I'm so sorry to hear about your experience; I've replied to your comment on our Complains Board as well. We do have a 30-day refund policy. While I completely understand your frustration with this, we do send updates about your account to the email address we have on file (which is zmuzish**@*******. Com). As a courtesy, I've gone ahead and refunded another charge, making that 60 days past our refund policy. If you have any other questions, please feel free to send us an email to [email protected]. Thank you!
I was about to sign up because they had a detailed description of a Harvard Review case study I needed. I figured I would get the case and use it to study for my final which is in 3 weeks. Cancel my subscription within the 30 day or continue using if I found more useful info. You all saved me from a world class headache
Hi Dave - you can absolutely cancel your subscription with us within 30 days, risk free. We have hundreds of thousands of readers on our site and we're happy to help you in any way at [email protected]. Thanks!
I was about to pay. But stopped after reading your reviews. Thanks people will not fall into this trap... all because of your reviews
Hi Nitin - We have hundreds of thousands of happy subscribers and we have a no contract, easy cancellation policy. A lot of the reviews below are related to people creating more than one account with us and then not remembering and, in every case, we issue a refund once requested, without question. If you give us a chance, I know you'll love our new unlimited membership!
I am a science teacher and I have been uploading my PPT documents in archive to easily access in following years, none of my documents are downloadable-message says owner has set documents to private, yet when I upload new PPts there is no setting or in my account to set these in public. I have been paying $ 9.99 and I have not been able to access or use my archives, wrote several emails with no replies, phone is a message not to leave messages. Absolutely terrible service!
Hi Maya - I'm very sorry to hear this but we're happy to get to the bottom of this and help with your uploads. Can you please reply here with your ticket number? Thank you!
I tried cancelling my account and their website would not allow me and it charged me today. I WANT MY MONEY BACK! I will not recommend this website to anyone!
Hi Josh - I'm so sorry to hear that. We're happy to cancel your account and issue a refund. Please send us an email to [email protected]. Thank you!
Similar situation as all the others here, didn't see the charge of USD8.99 for 4 months, and then just got one month refund back. I cancelled on time as well.
This site should be shut down immediately.
Just managed to cancel today, I'll see if I can report to my bank, but hopefully won't see a charge again.
Fras
Hi Fras - I'm very sorry to hear this. We're happy to help with a further refund. Could you please reply here with your ticket number? Thank you!
Hello,
I've seen many bad reviews here, and I have to say I'm scared. Just to say, I DELETED MEMBERSHIP, GOT A CONFIRMATION MAIL FOR IT, GOT PAYPAL CONFIRMATION ABOUT CANCELLING MEMBERSHIP ALSO, I WANT MY PAYPAL MAIL DELETED FROM SITE SYSTEM, ALSO DONT YOU DARE STEAL MONEY FROM ME (I ENTERED SUBSCRIPTION TODAY, AND CANCELLED IT TODAY ALSO), MY TICKETS ARE #******* AND #*******.
JUST MAKE SURE TO REALLY CANCEL MY MEMBERSHIP.
Hi Danilo - Thanks for reaching out to us! April has confirmed that your account has been deleted and you will not be charged in the future.
I seemingly cancelled my membership MONTHS ago. Yet this company is still taking my money. BY THE WAY they are also sending me emails urging me to sign up again, meaning they know very well that I cancelled my membership and are still continuing to charge me. If I don't hear from a representative ready to reimburse the money they STOLE from me- in the next 24 hours, I am contacting the authorities.
Hi Kayla - I'm so sorry to hear this, we will absolutely refund your charges. Please send us an email to [email protected] and we're more than happy to help.
Hi, I just suscribed because I wanted some book I researched for a long time. I have cancelled my membership and I want to delete my account. I just realized I can't do it. Already sent an email. I don't want to be charged either and I want my account to be DELETED! Please! Even Facebook allows people to delete their account. My support ticket is #*******
Hi Jessica - An agent has responded to your ticket and deleted your account for you. I've double checked and you will not be charged in the future, at any time.
Stay away!
Don't use you card on this piece of s*** site!
Don't use you card on this piece of s*** site!
Hi George - we're happy to help you with a refund and to help you cancel any subscriptions you may have; simply send us an email to [email protected]!
From the business
Explore over 170 million documents and counting from a global community of users. Find and upload text on every topic and niche, including research papers, official government documents, user manuals, and more!
Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date.
A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content).
Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
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Hi Tim - I'm sorry to hear about this and I'd be happy to help resolve this for you. Could you please reply here with a ticket number from one of your previous emails to us? Thank you!