ScribdReviews 883

I discovered today that Scribd charged me, I thought I had cancelled, I don't even used the site. The process of unsubscribing is not transparent and you need to read it carefully otherwise you will gonna end up with a surprise in your bills.

Edit:
Scribd rapidly made a refund, but I recomend you to make more transparent the process of canceling. And although the service is very useful, charge in US Dollars make it very expensive for me that lives in Brazil.

Seriously! I was a long time subscriber until you guys went to the limited number of books per month. When you returned to "unlimited" version, I tried you again, but it wasnt worth it. When I tried to unsubscribe, I thought I did, but you charged me!

Then I recently noticed that there is a small continue button almost hidden and then multiple additional pages I had to continue through.

Why not make it simple to unsubscribe instead of making all your ex customers pissed off?

That is a HORRIBLE business policy!

Update: After many emails Scribd finally refunded the money, but the company STILL needs to make unsubscribing more transparent!

Scribd https://www.scribd.com/ is a website which states to provide "an unlimited number of books, audiobooks, magazines". Although I have subscribed to Scribd, whenever I tried to log into https://www.scribd.com/ the system iteratively still asked me to initiate a free trial which did not make any sense as I was already a subscriber. Furthermore, when I logged in and I tried to access any book, the system did not allow me to access it.

I sent several emails to the support email address they have in their website and they never bothered to reply, in the meantime they started their monthly charge and I sent emails to cancel the subscription and they did not reply. I finally accessed paypal and cancelled the automatic payment and I sent a last email to Scribd to ask for a refund and as usual they did not bother to reply.

If I had known that they were so unreliable, I would have never accepted to subscribe.

Venanzio Vella

Despite publicising a free trial, I still got charged by scribd. Meant to only try out free trial but was charged US 8.99 in scirbd account's payment history via credit card! I had never meant to purchase anything and did NOT use any services so far - no downloads nothing! Naturally I panicked since I got charged for something that I didnt even want to buy. Immediately after seeing the error, I desperately contacted scribd support/email, sent requests etc, even contacting scirbd on facebook. I tried calling via phone as well. The response is extremely slow, and I have not received a reply! Please reply and refund me!
Request ID: *******

Twice now, in less than a year, my copyrighted works have been illegally uploaded to this site. Scribd apparently doesn't feel they have any responsibility to exercise due diligence to check to see if those uploading actually own the rights to the works they are stealing, (and it would take, what? Two minutes of their time?)
They also don't seem to think that breach of international copyright law is grounds to ban a poster from their site - unless they do it repeatedly.
Bad form.
Yet another big company, ripping off the little guys with no consequence.

Canceled my account Jan 20,2018. On April 20,2018, got a message that the account has been reactivated and that the next charge will be on May 20,2018.
Upon checking my Credit Card statement, I discovered that they made a charge on 07 March 2018. So, I requested a refund from my Bank, and also to block them.

Note: Tried to log-on to my account, and it says it is canceled. So, they made a 7 March 18 charge on a canceled account and they planned to make a second.

Conclusion: Reader beware!

Furthermore, the e-mail address *******@scribd.com with ATTENTION JAMES, which Jerry G. Is putting on all the reviews, don't reply. And that they did not refund my money. My Credit Card / Bank had to reverse the charges.

I was charged $8.99 on 6th April, 2018 and got charged $8.99 again 16th April, 2018 with no prior notice and that's expensive taking into account the exchange rate in my country. I did not get any prior notification to that effect save for my bank records. I wrote *******@scribd.com and I got an automated message informing they will get back to me in 1 business week. Who does that? My ticket number is #*******. I'm absolutely livid and to think I wanted to give the service a chance. Seeing people having similar complaints is really disheartening to say the least.

Hello , I subscribed for a trial subscription, Start date:6-Mar-2018 -End date5-Apr-2018.
On 5th of April , automatically charged $11.91 CAD. No alerts or emails alerts prior to renewal . I did nt find useful the service so I thought of cancelling the subscription . end of march I got sick and missed to cancel subscription . As there was no email alerts warning customers about renewal . I missed fully . This is the what scribd expect to happen to customers .on April 11th , while checking credit card statement i noticed scribd charges and immediately cancelled subscription and submitted 2 tickets to scribd support ticket #*******.& support ticket #*******]. then tried to reach their support phone no . Then only I realized this is 100 % cheating . They dont accept any phone calls . only emails & msg posts . Then why the heck they providing phone no . my 1st ticket one person just marked the case as "solved" no reply nothing . second ticket , one lady replied back saying , they cannot re-fund . because I used . How come . What non -sense is this ? . 30 days it was trial with zero charges . then before charging on 5th april , no alerts nothing . Then when customer cancelled subscription and requesting refund . scribd not even bothered to return money back . Now my money is gone .
Fraud aspect is that , they are charging me for the next 30 days cycle . even if cancel they are not returning money back . Is this company doing this shady business based out of US. I'm surprised .I request people residing in usa, to bring this before officials so people wont lose their hard earned money . I humbly request ,people residing in USA , is stop this fraud happening . This company has no right to say , you used so we cannot refund . Irrespective of whether I used or not used , they are obliged to refund .

Regarding your reply to my initial review - I do not believe your response details - if you had any integrity, you would immediately fix your cancellation procedure, and enable customers wishing to cancel their membership to do so immediately and completely!

Hello Sitejabber Team

Why have you deleted my initial review about scribd.com?

Since I responded to their reply, by posting an answer, my original review which would have contained their reply, has disappeared.

Regards

Sharon McIntyre