ScotiabankReviews 274

This bank is notorious in restricting business banking. It is also notorious in delaying wire transfers. I am a business that deals with Cuba. This bank decided to close our account without giving a reason. My assumption is their fear of their masters in the US.

Bunch of idiots who steal from customers! Don't waste your time, find another bank. There are many other banks out there that are much more deserving of your business!

The online system is a complete catastrophe. In spite of always using correct user name and password the system keeps on kicking me out from access to its services. Thus, i cannot take care of my bank errands from abroad. I have tried every possible way to contact them - different call and help centres, Twitter, my local bank accountant, the superior managers - but nobody can help me. It is a disaster. This means that i cannot access my money and it is basically theft.
In today's society a bank cannot operate with a dysfunctional online "service". It is completely unacceptable. I couldn't be more dissatisfied.

Scotia Bank spent ages talking me into renewing with them on a 5 year term even though we were planning on selling soon. Long story short. When we did sell, we were told what our buyout of the mortgage would be only to bring the paperwork to layers and receive a bill from Scotia for thousands. 5000$ over our original quote to buyout. When we inquired, it ends up that the paperwork had been dealt with one day after the date of our buyout date that they had originally quoted. This bumped out payment up over 5000$. They had not said a thing tonus about the date and absolutely refuse to budge on it. After stating that the amount was not fair or what had been agreed upon, they actually laughed at me out loud on the phone and said I had to or they would simply use legal means to fine me. This is the end to a horrible experience for years with this bank. A bad experience to top off all the years previous of horrible customer service. Do not trust your money in the hands of this bank. They will not respect it or keep it safe.

Went on line to open an account. Went through the process. Then received an email saying account couldn't be opened on line, come to the branch. So I wrote back saying forget it, don't want an account.
Few days later received a debit card! Didn't bother to activate it since I have no account. Few weeks later received another email saying I have a negative account!.
So called the bank, "they were experiencing a large call volume". 25 minutes later somebody came on line. Listened to me but couldn't help and passed me on. This second person is trying to help, says bank charged me an account fee hence the negative bank! She is going to reverse the charges and close the account but I have to stay on line. Writing this review while waiting. Now 15 minutes and counting.
DON'T GO ANYWHERE NEAR THIS BANK

I'd never expect to get what i lost in financial situation but Miss Salo made it possible. I'm a hard worker person aged 27 working everyday but somebody spent my whole money for their purchases, they made unauthorised transactions from my debit. I explained my situation to Miss Salo and she helped me a lot. She's the best and respectful. She promised to call me on following day bcz her computer system wasn't working and yes i got a call from her on the second day as she promised. Hence if there's bad people living in this world so are the good people too.
Thank you so much Miss Salo
There's a small complaint about another representative name Diego, I explained him everything and he didn't take any action, didn't even block my debit.He transferred my call to fraudulent officer which took around 60 minutes and i hung up bcz it was around 1:30 am.On the second day more of money got deducted as unauthorised transaction.He wasn't even that nice to me.

My bank sent a transfer request to Scotiabank to release my money but it had been more than 6 weeks and Scotiabank still help my money up. I heard they did this to other clients too. Not to be trusted I feel bad I have to put one star cause I do not have to.

I'm so sorry that I cannot give zero or half a star to this business.
Zero or even negative stars to customer care and system taking care of customers.
The mortgage system and managing to increase the interest as per BOC approved
rate is unbelievable in comparison with TD, RBC and BMO.
2% increment in 2 months lol
It's like a bitter joke.

The worst thing about Scotia Bank is they always take more than 45 minutes to answer the call. I am holding an account with Scotia bank for almost a year but every time I am into any problem even the small one I have to contact customer care and that is exactly like a nightmare because you know already that will take from 1 to 1.5 hrs to solve small issues.

Scotiabank had a chance to get some of my business but they weren't smart enough to have Colpatria, a bank owned by Scotiabank on it's preferred banks for reduced ATM fees. Scotiabank is not bright in figuring out competitive advantages.

Got an auto loan which was all good, I then sold the car and visited a branch to pay off the loan, and take the difference, they kept the whole amount and said it had to be processed, that took 14 days. Never go to Scotiabank, you will never be Richer than you think!

I visited the Robb St location today to do a withdrawal. The line was long at peak time 12:30, anyhow when I finally got inside about 12:55, I was told that only one machine was working and the security said the 3rd machine from the door should be on to try and see. Anyhow I did tried but it was null and void. I tried the first transaction but it said confirmed and when I did my card came out, so I tried again and same thing. So I decided to check my email to see if the transactions came through and they did but I didn't received any money. I lured the help of the CSR rep on ground zero and she said that I have to do a dispute and wait 2 weeks before I can get my money anyhow I told her to go to her superior and she returned and said this afternoon about 17:00 hrs it will be rectify and funds returned. It's 19:00 hrs and no funds. Like seriously scotiabank bank, is it my fault that your system was faulty and you could have checked your cameras there and then and see that no money came out even 2 transactions were made. Plus you didn't even bother to ask my state of urgency for my money but just dismissed my rave. I am a customer even if I it's $2 I have in my account, so better understanding should have been showed. The supervisor didn't even bother to come out to say something to appease the situation, so its clear that it has happened already for the period.
My first review happens to be a terrible one and i will continue to post until this is rectify.

I work for Scotiabank call center and trust me, the employees and the most nasty people, they $#*! and piss on the floors and they feel like they are a different breed of humans cause they work for the call center, another thing, these people are racist, imagine I was told that janitors are not to enter the kitchen or have lunch in the cafeteria but inside a closet where supplies are kept. Overall garbage people that feel they are better that everyone else.

Honestly the worst place to do business or spend your money. They couldn't care less about your financial well being or needs as a client. The phone line is even more useless as you wait on hold for at least 30 min and need to be transferred to several people ( if you get that far as some don't know how to transfer without disconnecting the call) The fees are absolutely asinine. Just an entirely horrible experience and I advise anyone to please do your banking literally anywhere else if at all possible

I'm disappointed with the service offered by this bank for a few reasons. Firstly, my credit card was stolen and I was put on hold on the phone for an hour to cancel my card, while the person who took my card was making purchases around town. They have yet to offer an option to cancel a credit card on their internet banking. Secondly, when I requested for a credit limit increase on my existing credit card I was not notified that my current card would be cancelled. I lost all my transaction history which I needed to get some funds reimbursed from work. Overall I think the services offered by this bank could be better. I wouldn't go with this bank for anything else other than basic banking.

I got this card a few months ago thinking it would be great to earn points towards free movies. It has never worked properly for me. First, I couldn't link the Visa to my Scene card as I'd keep getting an error on their site. Their push notification service doesn't work, and since they require two step verification to log in to either mobile or web, I have been unable to log in to either since I got it, making me have to call every month to get my balance from their automated system while not being able to verify the charges on the account. Third, every time I've tried calling to find a solution to the issue, I get put on hold; the minimum time they have ever had me on hold for is 45 minutes. So I just hang up. It doesn't matter what day or what time of day you call - they will always put you on hold for an eternity. I have a number of cards and not one of them has ever left me on hold to get in contact with customer service - they answer the phone in seconds. I will be cancelling this card immediately and will never look back - Scotiabank has the absolute worst customer service of any bank in living memory and the hassle of dealing with them is not worth the credit they've extended.

Stay far away from these clowns. They will kiss your butt for your business but won't maintain the ones they already have. Total incompetent. See for yourself. Try and get ahold of anyone there. Horrible

When it's comes to scotiabank everything is delay I have been banking with them over 15 years. Make a bill payment delay etransfer delay. Check deposit delay. Td has the same time frame but you don't have to wait for ages to wait around. Etransfer in seconds. Check deposits they say 5 days buy it process next day. Bill payment 3 business days but payments updated next business day. I can see my self slowly moving to Td