ScotiabankReviews 274

Scotiabank has made so much money from clients its unimaginable for most of us, but call for any kind of customer "service" and well there is NO customer service, just LIP service.
It is unacceptable that they expect people to sit of the phone waiting over 45 minutes for someone to take the call.
The thing is Scotiabank has a major share holder named The Vanguard Group who owns everything along with BlackRock. They want to reduce already pathetic support to less than it is NOW and expect you to be happy (see The Great Reset by The World Economic Forum).
Soon coming is Digital ID and Digital credit system. This complaint may end up reducing my ability to bank, buy goods or services. DO NOT REGISTER OR ACCEPT THE NEW DIGITAL ID OR DIGITAL CURRENCY, YOU WILL REGRET IT - READ ABOUT IT IN CHINA.

I'm currently enjoying their banking experience. 2h on hold with three transfers from incompetent agents who don't possess the necessary information. Other banks (CIBC) offers a call back feature when they are experiencing high volumes. I was told by an employee that they don't do that at Scotia. Why don't they hire more phone tellers to speed up their process then?

Do not open a account here. They are archaic and have no idea what they are doing. Going into my second week waiting for my pay to be released to me. And if you try to send a email to their complaints department thet block you. We are forced to trust them with our money and get charged fees foe services we are not getting. They are fraudulent thieves.

READ MY REVIEW FOR THE TRUTH
Hours terrible can't ever get to a branch on time after work, they hold your cheques for no good reasons and have ridiculous requirements for customers to meet that other banks don't, not going to get in too much detail.
Trying to reach your local branch or any branch by any means is unable to happen even if you get an extension number they wont even answer or call you back after leaving a message.
Interest rates are usually quite high for credit and debit accounts.
Tellers in branches are very unknowledgeable or rude depending on but most.
A big problem I have is if a transaction is cancled or failed on thier end it'll tell you insufficient funds when that isn't the case at all and takes many days to get your money back.
Scotiabank has very few atms, you can only take out multiples of $20 bills from ATM.
Scotiabank website is down almost every day, and has very few options to choose from resulting in you having to go to the bank yourself for a simple fix.
Theres also very few tellers so you'll be waiting in line for awhile.
CHOOSE ANOTHER BANK

I had a savings account that I opened cos I quit smoking. 150 dollars every 2 weeks. My circumstances have changed so I wanted to with draw money. I get told I need a licensed banker to do this by Kurtis mader. This man who is supposedly customer experience lead did absolutely nothing for me. An appointment would be several days away or I could use the phone cos there are licensed people on the phone... if I knew that I. Had this kind of account I would've never agreed to it. Kurtis mader brings nothing to the table.the people of Scotia bank pay for this man's wages and all I see him do is go on the computers. He does not help at all in customer service so why are we paying fir his services. Even when it is busy all he does is sit at his desk on the computer. It doesn't seem to matter to Kurtis mader that he sits behind a computer while people wait for 20 min to be serves... on his business card it says that he is a customer experience lead... where is his experience when all we see him do Is sit there and do absolutely nothing... some customer service. We are paying this useless man to do nothing... I wish I had a job like his. I am also in customer service and I tell you I do not treat people this way... I would ask Scotiabank to look into his useless occupation that we are paying for and let him and his customer experience lead to another position since he can't help anyone so what use is he... every time I go into the bank and it's really busy he doesn't get up from his computer to help... wow. Scotiabank really hit the jackpot when you hired this man who does absolutely nothing. Except sit at his computer... and don't tell me that he works at his computer for 8 hourd

I wait an average of 45 mins in line and today I waited 40 mins to talk to a phone representative. Scotiabank made 2.6 billion profit in 1 quarterly report 2022. I guess the key to profit now is to screw the customer that provides the basis of your business - I have not received interest on my money since the early '90s. The most ungrateful, lackluster bank in the world. I can't get my money out fast enough!

Don't choose this bank, I guess it will bankrupt.

Scotiabank's new campaign from Rethink - aptly titled Bad Advice - is a response to the onslaught of unsolicited advice that we find ourselves faced with today. Everything from relationship advice, to financial advice, to parenting advice.

A majority of Canadians find the financial world more confusing and complex than they did five years ago. And unsolicited, automated, and downright bad advice about money is a big cause of this confusion, with 54% of Canadians admitting to receiving bad financial advice at least once.

I had problems with my credit card but it could not be changed so I had to cancel it. Unfortunately, my accounts were closed to ( not what I wanted) & I had to threatened to take the Ba k to small claims court to get my money. They did not answer my messages. Horrible service.

I have waisted months trying to get Scotia Rewards to honor what they told me they would. I used my travel rewards card to book a trip for my family, through the Scotia Travel site. My flights were canceled and instead of Scotia sending us a email stating this cancelation they sent an email with no information just a number to call. I then spent 11 days trying to get through to Scotia travel only to be given aditude by the horrible customer service representative. It then took them nearly a month to refund my money and nearly four months to return my points. Now they will not let me use my points for the new flights I had to re book. Please DO NOT WASTE YOUT TIME WITH THIS BANK!

If i can give a zero star i will give it them.

Branch and the online/call support keeps passing me between them. I think noone can can solve my issue with my mobile banking.

Please stay away from this bank if you dont want to deal with thier costumer service.

Worst bank ever... over 1.5 hours on hold to reach a representative! This is unexceptable, then to finally reach someone and she answers the phone with "What can I do for you"? No hi how are you? Sorry for the delay nothing! She was incredibly rude, then the phone gets disconnected! Like Oh my God, my frustration level is raging! Definitely changing banks tomorrow. Never will I ever deposit another red cent to this bank. Can't even give a complaint because no one ever replies. Great service guys, keep up the good work

The staff, Sammy from China, who works at uptown branch in Victoria. She is very rude and impolite. She is very unhelpful and unfriendly. The worst customer service I ever met.

Scotiabank is possibly the worst banking experience I've had. They seem stuck in the dark ages in terms of accessibility, online capacities, training and professionalism of their staff, etc. I have a mortgage and LOC at SB and tried to set-up online banking so I could view my history and statements. Nope. Then I sat on hold on a phone for 1 hr! They don't even have the 'we'll call you back' option! Once I got them on the phone I went through three people and none could help. They said I was missing a card that the bank should have given me when I got the LOC, or I could have the mortgage dept set me up but I'd have to call them. I wondered why I wasn't set up when I got my mortgage if they know how clunky their system is, or why I wasn't given the card with my LOC that is necessary to use with their online tool. So. Frustrating. When I renew my mortgage I will NOT stay with SB.

Well
I upgraded my cell phone and I had no issue to log in any bank except Scotia bank.
First of all I wait almost 25 minutes to attend my call. Then their system does not recognize my password
Then I change my password, but still not able to get through.
Then start 2 step verification, what the system wants me to do it doesn't exist there.
Finally they skipped this condition then I was able to get through.
All together I spent almost 1 hour.

Worst customer service I have ever received from a bank in Canada. I have multiple products with them like mortgage, Line of Credit (both secured and unsecured), credit card. But they behave weird; they took few weeks to send card, they set up multiple profiles for me on their own folly and advice me to setup appointments to resolve!, I need to wait for more than an hour to contact them just to reactivate the card and the person on the other end wont be of any help!

Just pissed of!

Ive tried to reach their credit card support and I have to wait over 40 mins reaching close to 2hrs all the time. Such a waste of time. The customer reps are not helpful at all. I was told to activate the card via web since they cant do it on their side. Web was getting errors and now I have to wait over 40 mins again. I will never get another Scotiabank product after I cancel everything from them.

I tried to pull some money from a ATM, the machine did not dispense any money but still deducted the money from my account. I reported the matter and over a month and a half later my money hasn't been returned. If you were pulling the money for an emergency and this happened to you, Scotia Bank would leave you high and dry. They only care about the customers money not the customer. I also have another bank account with a different bank, and this same incident occurred and my money was returned to my account in exactly three working days after reporting the incident to that bank; that shows you the difference in characteristics and customer care of Scotia Bank and other banks.

Sooooo Frustrating called several times in a day one the morning one noon time and 3pm. Waited 40 minutes no available representative... Veryyyyy poooor service. March 15, called and March 16,2022.