ScotiabankReviews 274

Although I've been with the bank for so many years, my concerns are treated just as if I am a teenager with a $500 account. It's like my business is not important. But if they're treating customer like they do, NEVER EVER going the extra mile, trying to help, or to please, why be in the business at all? Awful! And too bad that it's taken me so long to realize that! Take your business to a bank that will see you as a person, worker, mother! Not a number!

What an absolute joke. I've had a debit card with scotiabank since I was a teenager and only recently got a credit card. Never had an issue until now. Got multiple calls and emails that my card "MAY" have been compromised. It wasn't I was the one who made the purchase. Annoying right? OK so ill just call the fraud department to get it sorted out quickly. WRONG! I've called 5 times each time I waited 2+ hours and no one answers. Today we have reached the 3.5 hour mark and I am beyond livid. I reached out via Twitter and Facebook but the replies are always " we are sorry to hear that" No do better. Beyond frustrating especially when I work 2 jobs i don't just have all day to do this. Stay away from this bank.

Like what kind of logic is it to lock someone out of their online banking while they mail you a new card. Like the mail took 20 days for the card to arrive during which i had no access to my bank account...

Also everytime i phone i get the message "We're experiencing higher than normal call volumes". How is that possible 24/7 you may wonder? Well god damn i wish to know too, it's almost like they're $#*!ty design decisions result in more people calling in and not enough reps to take the calls.

Hopefully someone avoids this bank because of these reviews, wish i had seen it before although i had little choice.

Getting really F***** sick and tired of not being able to access my money while Scotia does "routine maintenance". I've had bank accounts my entire life and this garbage has started frequently happening over the last 6 months. WTF is Scotia really up to? I've had enough. Tomorrow I'm pulling my money and closing my accounts. I'm done with this incompetent f***** bank. Go to pay for gas and the transaction comes back declined when I have money but can't access it bc Scotia is screwing around once again. Im done! I'd give zero star if I could. A bank has one job. To hold my money til I need it. They can't even do that right.

Its almost more than 3hrs of waiting on hold during call. Since its my 3rd time i called and have to wait for more than 3 hours. No body is that much free to wait. I wasted whole day for this call.

They Don't know which thing is handled by which department, they keep transfering and every transfer take s aprox 45 mins, it took 3 hrs for my smal issue to be resolved because of their wait times
I don't why do they charge this much monthly charge despite noty having anyone to assist in less than 10 mins ant any point of time
Worst bank ever
Rating 0/*******

I recently contacted Scotia bank regarding my queries and they guided my very well and help to sort all problems. I specially like to thank Miriam mam, she is really a good person as well as a employee. Thank you.

It has been more than two years i have been reported the fraud with my account and in the present no one is ready to help. I am running into different branches and fraud collections but they have no answers. There is a lady Miss Neha, she totally refused my call and to help me and then declined my call. I can't believe this $#*! that instead of sorting the things out, they prefer not to talk. This is so $#*!ing crazy. They are always transferring the calls to each other and still have 0 answers.

Literally the worst bank! They have the worst customer service, it takes an hour and a half to get a hold of anyone and when you do they are not helpful. Don't bother wasting your time with this bank

I am happy with the service I got from this branch of Scotia bank. All personals have organized personality and problem solving behavior.
Special thanks to Ms. Almasi's, who responded to my request under any circumstances.

Did an international money transfer from my bank 2 years ago. Money got bounced back from the receiving international bank but did not return to my account till date. I've made several trips to the branch and everyone I spoke to either appear clueless or are not interested to help at. Several rounds of telephone calls and emails and yet no way of tracking the money in their system. They are such a joke of a bank. If I had my way, I will pull out this minute.

I have been trying to reach a customer service representative about an international payment. It took me about 45 minutes to get hold of the first one and after 15 minutes she told me that she cannot help me with that and have to transfer my call to security department and I have to be on hold for 10 minutes its been more than an hour and I am still waiting for someone to answer the call and help me with the issue because I cannot afford to wait again but disconnecting the call. Worst customer service ever...

For 20 years I have had the same mail address and residence. Today I tried to get a new debit card, I get cheques and statements at this address but for some reason the girl could not understand that the mail address that for some reason was on my debit card was changed by Canada Post so she would not mail me one. I will take a long ride to my branch on Monday and transfer my money to a different bank. Visa and other debit cards have come to my address for years and years. She locked me out of online banking also.

I've been trying to get a credit card for the past year and a half. Have had 3 meetings, sent multiple T4's, sent multiple paystubs, have done calls and emails back and forth. Now they're trying to call my boss, which is unprofessional its none of they're business to go and bug him about me getting a credit nor is it his business. Not only that, I have to have a credit card due to the fact I'm travelling and staying at a hotel in a few days, but they still haven't. And most paid parking will only allow you to pay with a credit card. A year and a half ago, they said I should receive it in the mail in 10-14 days and its been a year and a half. They have a very dragged out unnecessary process, when my friends with other banks have gotten one, ordered online and got it in 2 weeks, no issues. So if you're trying to get a credit card at Scotiabank, good luck. They will tell you it's coming then won't respond to you for weeks/months until you bug and bug them, then will add another requirement on top of another. They will make it almost impossible to get.

Bmo much better bank. Scotia is obsurdly ignorant and disrespectful to new customers. There is no scotia 222 queen I went walked a mile with a broken knee to be treated this way

My patience is over. Going to change the bank.
No one responsible and only smile to you without acts to help.

This peace of sh*t bank is Scam and fraud.

Don't ever use this stupid bank otherwise you'll go bankruptcy for sure. Thieves

My elderly mother was contacted from the fraud Dept. with a query on her account activity. She was confused and unable to deal with the situation. I as executor called the fraud Dept. On her behalf. After nearly an hour on hold the call was answered and had to be transferred. After another 40 minutes my call was answered then disconnected 3 minutes into the call. I called again and after a 50 minute wait spoke to an Andrew who insisted he could only help me if I provided my mother's debit card number ( the one I have for said account was apparently insufficient)nor was providing the account number going to allow him to help me. When I said to Andrew this was freaking ridiculous he hung up on me. Get your act together Scotia Bank. Poor service and record profits,!