ScotiabankReviews 274

Frankly worthless service. I applied to Scotia Bank for a credit card. I live in St. John's, but I was traveling to Toronto and had time, so I contacted the local branch. The employee said that it is not possible to order from Toronto to St. John's, I should contact the branch in St. John's. I did so on November 19. I waited for the card until January, but it did not come. I turned to the branch where I processed, they told me that they could not help me and that I needed to call the call center. The call center tried to clarify my question for 40 minutes and finally found out that they sent it to Toronto (although it is impossible from St. John's, as the manager told me). They apologized and said they would send it to me finally in St. John's and I would receive it in a week. But I waited two weeks and she did not come. I again turned to the call center, where they told me that no one had sent the card anywhere. They apologized again and said that they would send it to their branch in St. John's. Although earlier they said that it was impossible and I could only get by mail. This is unprofessionalism and double standards. I decided not to take that card, because such a service scares and repels.

He was in good standing financially. He is not going to be able to renew his mortgage.
https://youtu.be/A9R6SaXqxTI

We have been with this bank for over 20 years. Initially great. Since the change to run everything out of Toronto terrible. The move to the AI monitoring system is also a bust. I just put 30K on a credit line I have with them as a cushion for the upcoming 2023 uncertainty. I log on a couple of days later and they reduced the credit for that account down to 1K from 31K. I have had this credit line and a few others and 3 mortgages and a couple credit cards for the same amount of time. All in the name of business. I don't miss payments and they pull this stunt. This AI monitoring if you are late on a payment 1 day they can double your interest on that credit line for one year. They have done that to me twice. I was in the hospital when that happened this time. AND WE DO A TON OF BUSINESS WITH THEM / INCLUDING STOCKS They are very hard to deal with now. The branches still have some good people but they are just puppets now not financial experts like they once were. Poor customer service no one knows what they are doing OR can't do it because they are not allowed. Errors in billing can't be addressed because no one can help you - then you get sent somewhere else and the don't help you either - using the message center gets you the same thing "you need to call customer service" NO WONDER THEIR STOCK HAS BEEN BEATEN UP OVER THE PAST YEAR. We deal with several other banks and are moving everything from scotia - None of them are this. Don't bank there even as a good customer you get treated like a chump. They are in my opinion the worst bank in Canada at the present time. Save yourself the headache.

Can't wait to move every dollar we have there to another bank. Can't wait to move our mortgage to another bank too. They told my wife that she has to pay $10,000 so our monthly mortgage payments don't go up. She did and payments went up $600 because she did what they asked for. They said they can't give her money back nor move it to another account even tho it's her money and transfer would have been between her own accounts. There's no other bank like that and I've been to 3rd world countries.

They charged my old parents $400 without their permission, we complained but they did no care.

We will complain to next steps.

They should not rape off old people

I have been dealing with Scotia Bank for the last ONE year. I have never come across any financial institution since 1973 that is so bad when it comes to customer service. NO ONE should open an account with Scotia Bank ever. I am trying and at the first opportunity, I will move my mortgage to another financial institution. I

I DEPOSIT MY CHECK TO SCOTIABANK ON 12-23-2022 IN NEVER RELEASED MY CHECK YET THEY GET MY CHECK 5 DAY HOLD BUT MY 5 DAY PASS
WHY DONT RELEASED MY CHECK YET
SCOTIABANK IS THE WORST WORST WORST BANK I NOT RECOMMEND TO ANYONE
SCOTIABANK

TD BANK IS THE BEST BEST

When ever you talk to these idiots if they do not like your answer the just hang up, get use to waiting online. Save yourself some frustration and go elsewhere. I called a second time and they transferred me to the fraud department and left on hold for more than 1 hour then I hung up.

I got really bad mortgage advice and am now paying too much interest. It should have been locked in at a certain rate, that is what my mortgage was before at first national. With first national I received the best advice and rates.

This bank lost 2 of my US transfers, I called them daily no one ever answered the phone. I came in twice to speak to a manager who was always to busy to speak with me yet the bank is always empty. Promised to call me back, but never did. I forwarded my issues to the head office in Toronto where I was offered $300 meanwhile my $4000 US transfers still have not been found. I honestly can't believe a Canadian bank can be run so poorly and still be open.

I've been trying to get a credit limit increase for the past hour. I've been passed between 3 reps. The first took 20 minutes only to tell me he can't help but he'll transfer me to someone that can. The second asked the same set of questions and said he was transferring me to credit specialists when he knew that my intention was to start a new credit application and not just get a status update. The third realized that the second scumbag wasn't supposed to direct me to her and now she's transferred me to another department. I can't wait till they go belly up.

My I'd expired during a really stressful move. My wallet got stolen from my broken into car and I needed a new card. I went to the bank and said I was who I am and also gave them alll my documents. They flagged me for possible fraud, froze my lost card and my online banking. And told me to get a new ID prior to getting a new card. I went back and fourth and finally they said there was a way through the paperwork I already showed that they could get it working. They have taken literally all my documents and information (things they really shouldn't have had in the first place) and started copying it…

I feel like

1. I'm a victim of a hate crime,
2. Some of the money is gov security money (illegal)
3. An infringement of my privacy as well.

You say you LGTBQ+ friendly but at the end of the day the group you labeled me in is just another statistic at the end of the gay.

When you change your name you have to send in your birth certificate. They didn't send it back and I really at the time didn't care to much… well in order to get a new ID after it's expired you need a Birth certificate, which you need a bank card to get.

I currently have no choice but to have my finances put in said bank account but I have zero way to access them. I am renting now but literally with everything that's happening, being a dead beat dad, Christmas coming soon as well as rent… if I had a gun I $#*!ing shoot myself rather than deal with the $#*!ty dead beat I'm going to appear to be this Christmas….

I have little to no help in this word and you've financially set me up for failure. We live in Canada, Kelowna right now is-16. Honestly if a parent did this to a child is would be neglected and they would go to jail.

Unfortunately for me I'm nobody and people don't care about no bodies.

The customer service is so horrible. I was told 45 minute wait and was on the phone for upwards of 3hrs, that's the wait alone. I have had multiple issues with my online banking & my physical card itself. Go somewhere else!

You wait so long to speak with a customer service rep. It's usually someone I can't understand. I have had to call 3 x now to get my credit card sent out to me. They always disconnect from you. They don't know what there doing. It really makes you wonder with almost $17 monthly charge just for my account not including anything they try to suck from you. You would think these incompetent people would at least have good customer service

Worst bank to deal with. There plattform is failing constantly and then it takes ages to get someone on the phone. The representatives on the phone are somewhere outside the country and can't really help. It cost you hours of work time, to fix minor problems. No worth it.

Hi,
I opened up an saving account on-line but the website was not direct and it opened an ultimate package also. I went to my branch and they charged me $20.00 to close an account that I had not used at all. I told them that I had a mortgage renewal coming up and is there anything the supervisor (Ramnik Sanghara) could do. They said no and made me pay for an account that I did not use. I cancelled all accounts. I have a TD bank account and it has 10 times better service.
Makes sense why this bank is losing more clients to TD Bank.

Getting help in the Yale bank is almost impossible when you have a manager that doesn't want to listen or answer any of your questions. Not to mention, the new recruit you have working at the teller there does not seem to know what they're doing. Asking simple banking questions she has that deer in headlights look. By now she should at least know the basics. I was even supposed to get a call back and that never happened so I waited around my house for one. I never did get the answer as to why my check is on hold either when it's a government check. All in all my experience here has been bad. Horrible customer service, long lines and workers that don't know what they're doing.

I went in ( brampton branch) to open an account and all the employees were very helpful especially Subeen Fatma. She described each and every step in very detail. So, its very helpfull and loved it.