ScotiabankReviews 274

If you are waiting for the investment support to give you your money, you got a long wait. They tend to like to hold your money so they can collect interest. Takes the investment department weeks to process any withdrawals. Their ratings are terrible and I can see why. Terrible bank, will move all investments to another bank if they ever release my money, long overdue. Are they that broke?!

I had been banking with Scotiabank for over ten years and just recently I switched to a new bank.
More times than not, their app doesn't work. They have something called "courtesy overdraft" which is just robbery because they say they'll let a transaction go through to not charge you overdraft but then charge a $15 overdrawn handling fee on top of the monthly fee. I been noticing these charges for months now until I recently called in and their adviser was like it can't be removed over the phone, lmao. They're telling me I'm in the negative balance but that's not what I'm seeing through the mobile app. It makes no sense, how can I transfer and spend money that's not in the account in the first place. Their telephone service is never of any help. I'm pretty much fed up with Scotiabank's shenanigans.

Spencer Davis from 91st Scotia bank sucks big time lies lies customer service sets you up for appointments that nobody no's nothing about,,you screwed my son over big time and i am gonna make sure your lieing $#*! fixes it,,,such a $#*!ty bank

1. Customer service took forever to pick up. Called many times in past one week, then i will hang up after waiting for 20-30mins cos seriously I cannot waste anymore time everyday just trying to catch their cust service. On the 6th day, I finally got hold of one agent and seriously, I cannot understand what the agent is trying. I've been around with people of different accents & i manage to understand them, but this one is seriously terrible in his communication skills.
2. Due to my frustration with my acct and the agent, i asked for a manager and this person has the worst attitude ever. Shouldnt be working in customer service sector.
3. The next day, i went to my branch to close my acct (which i opened just 2 weeks back) because of this poor customer service. My account is on hold because the two person whom i handed my driver license too to verify my identity the acct i opened online did not do their job. Seriously, two person looked into my acct and failed. And thinking about it, the agent who went into my acct when i ask why i cannot do any transaction in my account did not see this at all. He even tried to blame me by saying that i might be choosing wrong acct.
Seriously, i dont know where Scotia are getting these people.

After waiting on hold for 45 minutes, to report and discuss numerous phone calls received regarding fraudulent activity on my Visa card, I was told my account could not be authenticated. I apparently must go in person to a Scotiabank to authenticate myself. I have had a Visa card account with Scotiabank for 50 years, but not for much longer. Very disappointing customer service.

1-long waiting to reach them in the phone
2-Bad customer service, many times i called and explain to solve my problem but the didn't, my problem was i did a balance transfer on the phone one time but they repeated twice, and they didn't fixed their mistake. Now I called my other bank and i solved my problem by my self...
3.I had %0 interest rate for balance transfer and thats why i used but now they are charging me for interest and i called them they said yes you have 0 interest but we charging you for (balance transfer fee interest) but this is first time for me to hear interest on fees.

This is the worst bank or institution of any type I have encountered ever. I am the executor trying to settle a family members estate, unfortunately they had multiple accounts all originating at one branch on Trafalgar road. Manager did not return calls or emails, poor advisor must be in the same boat as I as this poor younger person just cant do anything; would anyone believe they have at least 6 estate departments all with different phone no's and so far 4 departments tell me its not theirs and they are not able to help and they are not on the same system so documents uploaded are not shared. It is so bad that I now copy everyone that I have ever talked to on the emails.
There should be negative star ratings available for companies like this.
Stay away from this bank!

I went into the bank and answered good morning to one of the greeters howerver I did not reply to the other who was Zakie because he is confrontational and desrepectful to me. He kept being up in my face " come on come on you can smile, smile" I told him
I do mot wanna smile with him and also told him he has a short memory to which he assured me he didn't. The next thing that comes out of his mouth was " you don't have to do business here you can go somewhere else" I said "make me" his next reply was " yes I can because I am the bank manager" now I did not raise my voice nor was I an irate customer so why would this branch manger literally bully me to smile. That is odd that a manager to whom you already had a horrible experience with be literally be bullying me to smile. All I wanted to do is exactly what I went into the bank to do and leave like I ALWAYS do not expecting I would be bullied and harassed by a bank manager to smile. WOW!

The only video I have is the bank cameras check it 10:00 a.m. March 3rd. 2023. This manager is unprofessional and a bully this I am saying because of the way he treated me and made me feel infront of other customers in the bank

Nobody knows what they are doing, the $#*!tiest customer service ever. They lie to the customer just to get away with the issue

When ever you call the customer service, it takes forever for them to pick up there phones.
1h and 30 mins like wtf

I've been. Customer Scotia bank. Many. Years I put a insurance cheq in. Account. They. Hold funds. They think. Insurance. Company. Will. Bounce there cheq. There not. Fraud. Government. Might. And hold there cheq not. Happy. Thinking. Of. Finding. New. Back. If. I. Go. My whole. Family. Will. Go so they. Will have a lot. People leave they have. Friends as well as I do. Keep. It up Scotia bank. You keep treating. People. Like this you. Will be out business

If you want to get your day ruined go to this bank, any location is the same, the employees will make sure that you feel horrible after the transaction.

Shout out to Bathurst and Sheppard Branch, Vladimir you're the worst.

Worse customer service out of all the major banks...i waited over an hour to get through and the customer service representative hung up on me for no apparent reason!

It took Scotiabank 9 weeks to transfer my mutual fund RRSP to another bank which resulted in me losing money by the day. They took absolutely no responsibility for dropping the ball. Stay away from Scotiabank and its entities if you want to keep your money. Terrible customer service!

I have been told by the customer service agent for maintaining minimum balance in your account & I have been doing that since they are charging me monthly fee. I would never recommend to open account with Scotiabank.Worst banking experience.

Very poor customer service. I am extremely unsatisfied. After 5 phone calls, getting disconnected, and 1 in location visit I recived a phone call from a very unhelpful manager who contacted me from #*******018. I was jerked around for 3months trying to transfer funds from TD to a 0 interest rate card Scotia offered me on a 6month promotional deal. By the time I reached a service person who was able to transfer my funds half the promotion was over. When I asked that they Honor the 6month offer I was told the 3month delay was my fault. I blame it on their customer service agents having strong accents and a lack of understanding each other.
I do not recommend dealing with this instatution.

I had a terrible experience trying to resolve a re-access to my online account, I had 2 guys on the phone, the first one was clueless and the second one same thing and to make the thing worse he transferred me to a department where they made me wait for eternity? Scoatia bank you being serious? Really? Worst banking experience ever.