ScotiabankReviews 274

I banked with Scotia for over 10 years. In all that time, I never had a single advisor attempt to connect with me about my investments or accounts until I finally got fed up with the institution and started closing my accounts. The wait time over the phone is so long you have to take time off work to physically go down to do anything. They force you to pay to close a simple chequing account, and I am now on week 3 of trying to get the contents of my TFSA account transferred and closed. I suddenly have a financial advisor who I have never spoken to before calling me, but when it comes time for our scheduled appointment to have the last of my accounts closed, he can't be bothered to call and I am forced to make another appointment as Scotia won't do anything over the phone. I shouldn't have to beg to have my own money returned to me. The only time this bank cares about their customers is when they aren't making monthly fees off of them. Consider banking with a smaller institution and avoid Scotiabank. They are terrible and will avoid appointments in order to hold on to your money for as long as possible. Incredibly unprofessional.

I called trying to change the way i paid for my overdraft as im doing an 80 hour unpaid placement for school and knew i would be in the overdraft a lot more. The guy ended up deleting it by accident and ive had to call 30 more times to get a case file set up and now its been a month and ive called a few times they've sent me back and forth to different people just to get annoyed that im checking in i am now looking into bmo $#*! this bank

I have always paid bills and done transactions on my PC. I can only access my account on my phone because I downloaded the app. Two of my daughters are former employees. One daughter has been locked out of her accounts twice, she told me they have implemented AL. The other daughter they lost her identity and she could not access her Scotiabank pension. Both daughters say don't trust this bank, my concern is they would take my Old Age Pension as a profit for shareholders.

Vicki

I would like to Thank Scotiabank for their great service, I was charged a $48 nsf fee today because one of my three payments that come out every month on the same day was less than $1.00 short so instead of keeping my account -$0.69 they charged me $48.00 and now I will be charged the same $48 today as they will try to retake this payment out but now I will be short $48.69. After being a customer for 20 years plus you would think you would have your customers best interest in consideration and not rob them for something as stupid as $0.69...nice pre Christmas gift Scotiabank

I've been a Scotiabank Scene Visa cardholder for years. Until recently, Scotiabank customer service used to be phenomenal, now it's one of the worst customer service providers, anywhere. It looks like Scotiabank opened up the customer service positions to whoever wants the job. The customer service agents are rude and unresponsive. I had an interaction with an agent who should have documented notes on the file. Next time I called to follow up on that problem the agent was not only incompetent but so rude, he should not be working in customer service. He took control, he told me there were no notes on file to reference and it was my problem, he didn't care; he definitely enjoyed the power trip. I could hear the disdain in his voice. Absolutely sick! There was no point calling again, I'd be on hold for hours and end up talking to another untrained, unprofessional. Shame on you Scotiabank!

Scotia acts like they care, however there one of the most inhumane organizations on the planet. They are brutal.

International students this is a warning! Avoid this bank at all cost. I did not have money in Canada because the bank returned a wire. They have horrible customer service even if you escalate to presidential level. You will be just a helpless victim since they take one million years to resolve an issue and respond. Their customer service hung up on you when you request for a manager, they can't speak English and have poor comprehension skills. You want an account, where you can withdraw your funds easily they turn it into GIC! That's not good service, and that's disclosing your products properly to consumers. Don't believe that they are Canada's number one bank, go with other banks. Horrible, horrible, bank, why do you even exist?

$#*! your service honestly this one rating even more someone stuck somewhere and it's service down no one reply properly

I wanted to share my recent banking experience, or should I say, banking liberation!

After enduring endless disappointments with the lack of professionalism from my branch manager and the continuous subpar customer service at Scotiabank, I've finally decided enough is enough.

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Why don't you hire individuals who know how to speak English properly or at least understand what clients are trying to say? I called customer service and the individual on the other end informed me that my request was not possible. After explaining the situation and getting visibly frustrated suddenly she began working on what I called in for. She acted like she understood what I was saying, spoke over me and then continued to ask the same questions repeatedly. Im confident this was due to a langauge barrier. When a customer calls in they expect to be understood when they are speaking it's not an unreasonable request. A customer should not have to go through this. It makes something that's relatively simple become very complicated. After ending the call I decided to call back to confirm if my request was being processed because I did not feel confident in the agents abilities. The second individual was rude, also did not have adequate English skills and continued to ask irrelevant questions. I asked to be transferred to a supervisor and she hung up on me. I have nothing against individuals who have accents; However, it's not unreasonable to expect to be understood and not have to repeat things 5 times or be told something that is false. Something so simple becomes far more complicated. After many years of banking with Scotiabank I am inclined to cancel all services and take my money and business elsewhere and I know that I am not the only one who feels this way.

After being a customer of scotiabank for 20 plus years and 2 mortgages, one paid. They add up fees for over a year to accumulate a large sum and randomly take it out of your account when its the worst time lDuring covid every company or business has worked with us and been supportive except scotia bank. Without extra charges.the auto loan thru Scotia has repeatedly taken out extra and early payments requiring 2 hours of phone time to make them refund it.go anywhere else if you want to be treated with respect.

I attended at the Mavis and Dundas Scotia Bank to cash a US cheque from my Scotia I trade account, something I have been doing regularly for the last 15 years. This branch is under new management (not a very good change) they refused cashing the check as not prepared to take the risk. This check was issued by the same institution so there is no risk.

I would strongly encourage everyone to stay away from this branch. Poor service and basically management is stupid

We were told before we sold our house we could port our low 2.2% mortgage over to a new house, and we would get a refund on our fees paid. Well turns out Scotia bank can just decide not to do that and take over 2 months to get a call back after numerous calls to get this done. They don't want to pay the fees back or give out a low loan your entitled too cos they gave it to some1 else. Do not bank with them. Look at their reviews.

It has been 90 days since this started my account was compromise about $3000 was sent out in e transfers. I got a refund to my account in 10 days. I spent 2 hours on hold trying to reach the fraud department. It then happened again another $3000 was sent out in e transfers this time they took almost 30 days to investigate and refund the stolen funds. I had to spend 6 hours on hold trying to reach the fraud department. They are unable to tell me why this is happening I was told it was my fault my devise must be compromised take it to best buy and have it inspected was the only help I could get. I go into the bank trying to get help they tell me online banking has nothing to do with the branch you must call the 1 800 number to get help. I now have not been able to sign into my bank account for over 30 days not being able to deposit the rent sent to my from my tenants via e transfer for 2 months now They are unable to help at the 1 800 line they sent it into the investigation department supposed to be 5 days was 2 week before I heard from them. They called said it was fixed wanted me to sign in from my farm tractor the tractor is not equipped with a I pad. When I got back to the house at 7 pm the temporary pass word did not work. After 1 hour on hold another pass word they gave me did not work. Call back again 2 hours on the phone they want to send it for review again will get back to me in 8 days. I would never get a scotiabank account it is October 11 this started in August and I will get more info about the investigation by October 19 rent money still in etransfer limbo.

They put a five business day hold on your entire check and sometimes it's longer than five business days before they release the funds. Anytime you try to call them it's impossible to get through and nobody is able to help you with your holds. Any branch I ever go to to deposit, the ATM machines never work. Overall, I have deep regret that I even open an account with them.

Few words to explain - fraud bank. I am changing all my transactions to other bank. No more with SB

I opened a chequing account with this bank since it had no transaction fees or monthly fees involved. After opening it was that way for quite some time but suddenly without letting me know they started charging a monthly fees even when I was well over the minimum balance to maintain. I called them to ask if the raised the min. Balance which the denied and said my account doesn't have that policy if I want I can switch to another account with no fees. Worst experience with this bank. They are cheats, stay away from this bank

I have my open account with them. When i went to purchase my phone they asked me to call Transunion and verify because something is wrong, i got to know that my bank is not reporting my credits to bureau and my address is not even updated at their end. Millwoods and 91 Street banks are trying to sort this out and making excuses from last 4 months every time i call them they ask me to wait for more 60-90 days. Worst ever bank. Even financial advisor and bank managers can not help me at all. I spoke to Transunion they sent me a letter which never shown up at all. Bank want me to talk to Transunion. Transunion wanted me to talk to My creditors. They always talk about investments, which i do not wanna do... who will deal with the investment? With them they are not REPORTING ANYTHING TO CREDIT BUREAU... WORST BANK EVER NOVASCOTIA :( IT IS VERY STRESSFULL, IF SOMETHING WILL HAPPEN TO ME IT WILL BE ALL BECAUSE OF SCOTIABANK. They ae just making excuses again and again. Even i sent an email to their president's office as well. Never got any reply back, they just do not card for their customers. When ever i ask for an update they need more months but still not doing anything. They use to talk to me nicely but now its all changed. They do not understand other people's stress.